Still waiting for cable to be installed.. its been 3 months now, all the paperwork was done long ago. the cable needs to be run to the house and everything yet (ie. no work at all has started).. I have had no contact with the contractor. TC say its all ready to go and should happen soon (that was about 3 weeks ago).
If TNZ had naked dsl I would've gone with them 2 months ago but now being net-less for this long I have to do something..
Well ironically when I got home from work yesterday telstra were there and had half finished boring the the cable and were there again this morning when i left for work. So I guess now that the cable is in place and telstra will have the bill for the install they should be quite keen to get the connection finished up and get me online.
I had the same problem, in fact I'm still waiting for a phone line to be installed (going on about three and a half months now). They seem to think it's already underground but every time a technician comes to install it, it magically disappears. Been on the phone for weeks and sent an email a couple of days ago, so far: squat.
Yeah actually they showed me what they had done on tuesday, they had done half of the cable run. 3 days later I have yet to see them again and am pretty sure it hasnt been completed since the concrete where the cable is supposed to terminate has not been pulled up yet. Who knows when they will return.. thats the thing that annoys me the most is the lack of communication, just saying we will be back in x number of days to complete the job would make me a bit happier.
I didnt know that many people are facing the similar problem. I have been waiting for 1 month + 1 week now. I guess I have to write a formal complaint..
yeah but to whom? if you write to telstra they will tell you they have passed the job onto the contractor and its their holdup, and you can't write to the contractor because you wont know who it is until their van pulls up outside your house.
Update: still have half finished job.. still yet to see contractor again.. its been a week since they did the initial bore.
be aware though, a lot of people have complained on here about ringing telstra and being told one thing then ringing back and being told completely another. If it was canceled you would really hope they would notify you of it.
the problem with going to any consumer affairs board is no money has changed hands and no guarantees have been made on timeliness, I guess its just a 'best effort' type of deal but then again I would rather have paid $149 to have it installed within a week as telecom normally charges when they don't have a special offer.
While no guarantees have been made on timeliness, we should at least expect the job to be completed within a reasonable amount of time. In my case I was given an estimate of 6-8 weeks and I'm still waiting for the other half of what I signed up for three and a half months ago.
I'm up to day 68 myself (about 2 months and a week) of being in my new house, three weeks before I moved in they confirmed that the install was due on the Monday after I moved in...
The Astute guy I was dealing no longer returns my calls, the Telstra guy quit (or maybe fired for waiving the $450 excess install fee??) two weeks ago and didn't pass my job onto anyone else. An installation technician was supposed to come on Friday afternoon... took that afternoon of work specially but he was a no show... Turned out that he was sick and they were trying to call my on my old Telstra number that had been disconnected... the replacement Telstra guy didn't think to pass on my cell phone number. So had a guy out this morning... he fitted the plug in the wall but couldn't do much else as the cable still needed to be run across the street and they still had no consent from Orion. But he said he's just booked an 'urgent' consent... so Orion might come out today or tomorrow... then several emails must be exchanged before he can come back to finish the job.
If it goes on till 3 months like yours, then I might just say forget it — they'd be pissed then after paying all the underground work!
The funny thing is my house is in Wellington city and next to the main road. There is also a pole that they can wire the cable to my house but they said they want to go undergroud???? What da !!!
Called them today and again they said they will give me a call back. The lady who deals with this issue is full of ......
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# 13655 22-May-2007 11:31
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