is the Account Summary information broken?

Forums › One NZ (including Farmside) › is the Account Summary information broken?

tilde

44 posts

Geek
+1 received by user: 31

#138569 9-Jan-2014 10:46

can anyone from vodafone confirm whether the Account Summary info from the VF android app is broken? i do have a screenshot but can't upload to GZ because on work PC.

as of right now, according to my usage on the smart19data plan i have

used - remaining
500MB - 2572MB

bonus MB top up bonus data
used - remaining
179MB - 2893MB

or have i stumbled across a secret vodafone promotion released early? if it is a mistake, can i keep the data allowance please?

johnr

19282 posts

Uber Geek
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Inactive user

#963743 9-Jan-2014 10:50

DM me your mobile number and I can take a look

John

johnr

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#963761 9-Jan-2014 11:16

Can you login to ' My Account ' on the main Vodafone NZ site and what figures do you see then?

tilde

44 posts

Geek
+1 received by user: 31

#963797 9-Jan-2014 11:52

johnr, i swear i'm not dreaming or making things up. both myvodafone website and app show the same thing.

tilde

44 posts

Geek
+1 received by user: 31

#963800 9-Jan-2014 11:55

and this is from my mobile browser login to myvodafone

johnr

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#963816 9-Jan-2014 12:03

interesting

tilde

44 posts

Geek
+1 received by user: 31

#963821 9-Jan-2014 12:09

yup my thoughts exactly. so either i've purchased some sort of data add-on by accident (which can't be because i don't have any credit), or i'm getting 6GB of data for being a super loyal customer for 14 years lol.

i'd like to think it was the latter.

HP

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johnr

19282 posts

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#963828 9-Jan-2014 12:40

tilde: yup my thoughts exactly. so either i've purchased some sort of data add-on by accident (which can't be because i don't have any credit), or i'm getting 6GB of data for being a super loyal customer for 14 years lol.

i'd like to think it was the latter.

I sent you in the DM what you actually have

johnr

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#963832 9-Jan-2014 12:48

Trying to find out why you are getting those figures

SpookyAwol

638 posts

Ultimate Geek
+1 received by user: 54

#963866 9-Jan-2014 13:50

Similar figures here. Desperately trying to use 6 gig before the bug is found :)

johnr

19282 posts

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Inactive user

#963878 9-Jan-2014 14:01

If you SMS myaddons to 756 what response do you get back?

johnr

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#963880 9-Jan-2014 14:04

We are looking into the issue now will update thread when we know more,

Edit: Issue has been found and will be fixed soon, Customers are not getting 3GB or 6GB sorry

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johnr

19282 posts

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#963897 9-Jan-2014 14:35

Fixed now