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1831 posts

Uber Geek
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# 138705 14-Jan-2014 11:24
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Can we have an update on the current outage?  Their webserver is down and nothing on http://community.vodafone.co.nz/t5/Network-status/bd-p/b8


Internally they're also having problems with accounts

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255 posts

Ultimate Geek
+1 received by user: 11


  # 966703 14-Jan-2014 11:32
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Had a few complaints of not able to send TXT's to or call mobiles from Vodafone customers.





709 posts

Ultimate Geek
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Vodafone NZ

  # 966720 14-Jan-2014 11:38
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Hi - All the information about the outage is on that link you posted - what other information were you after? The posts in that forum are being updated as soon as more information is available.

We're trying to get this resolved as quickly as possible, but in the meantime we can try to assist where we can. To this end, feel free to private message your contact information and customer details with a brief description of the issue you're having and we'll arrange for someone to ring you back as soon as possible!

Cheers,
Lon




 
 
 
 




1831 posts

Uber Geek
+1 received by user: 530


  # 966738 14-Jan-2014 12:08
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So it is:

http://community.vodafone.co.nz/t5/Network-status/CONFIRMED-ISSUE-Limited-Access-to-Some-of-Tools-Applications/m-p/114216#U114216

I need to move to a replacement sim card but have been advised to wait until this outage has cleared. As I see their website is back up and running again, I'll try after lunch. I don't want to end up with my sim swap stuck in the system.

709 posts

Ultimate Geek
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Vodafone NZ

  # 966741 14-Jan-2014 12:18
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MadEngineer: So it is:

http://community.vodafone.co.nz/t5/Network-status/CONFIRMED-ISSUE-Limited-Access-to-Some-of-Tools-Applications/m-p/114216#U114216

I need to move to a replacement sim card but have been advised to wait until this outage has cleared. As I see their website is back up and running again, I'll try after lunch. I don't want to end up with my sim swap stuck in the system.


Fair enough. The majority of systems are back now but there may be a few glitches remaining. As I said, we can get someone to help you out once everything is going again? Not sure if SIM swapping will be error-free at this stage (but chances are good from what I'm told).




185 posts

Master Geek
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  # 966745 14-Jan-2014 12:31
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Nothing on the network status about the texting issues to and from Vodafone mobiles from other networks that's still ongoing...

185 posts

Master Geek
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  # 966748 14-Jan-2014 12:33
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tritex: Nothing on the network status about the texting issues to and from Vodafone mobiles from other networks that's still ongoing...


Woops yes there is i looked at the wrong network status :)



1831 posts

Uber Geek
+1 received by user: 530


  # 966829 14-Jan-2014 14:17
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All completed with a two minute phone call :)

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