Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

1032 posts

Uber Geek


# 138907 21-Jan-2014 13:56
Send private message

Hi guys,

Been having a bit of trouble getting my current Vodafone/Telstra 021 number moved over to a micro sim that a guy at a Vodafone store kindly gave me for free.
I was advised to call 0800 number that came with the card, tell them the code on the card, and they'll do the rest.

I call the number, and I'm told to do it online.


I login in to my account... "Sorry, there is a temporary fault which has caused your login to fail. To regain access to My Account please try again after 48 hours or if urgent call us on 777 from your Vodafone mobile or 0800 800 021 to resolve."

That's okay, it's no rush.
I check back after 3 days.

Same message.

I call the 0800 number.
Three departments,and one lunch-break later, I have a lady telling me that after all that I need to physically GO INTO THE STORE to transfer numbers.

Before I manged to say, "I'll go to the competition", the lady says "....and this would be the same if you went with another provider."
- well my co-worker next to me did just that, and she didn't have to leave her desk to do so.

So which is it?

I can't do it online.

Nobody will do it on the phone.

Getting to the store is a real pain for me and I resent having to go out of my way to do so.

Don't they want me to give them money and keep me as a customer?

Basically I'm hoping someone from Vodafone here sees this and can address my problem before I take my money elsewhere.

My very metal Doctor Who theme

Filter this topic showing only the reply marked as answer Create new topic
19282 posts

Uber Geek
Inactive user

  # 971665 21-Jan-2014 14:13
Send private message

Hi BurningBeard

DM me some details and let me take a look, Please include your Vodafone PIN


Edit: or email me john.reader (at) vodafone (dot) com

1032 posts

Uber Geek


  # 971671 21-Jan-2014 14:23
Send private message

Hi John, thanks for the quick reply!

Have emailed you.


My very metal Doctor Who theme


19282 posts

Uber Geek
Inactive user

  # 971677 21-Jan-2014 14:30
Send private message

This is not a straight forward SIM swap, It's a move from TCL to Vodafone then move to Prepay and then SIM swap

I now have the process under way

19282 posts

Uber Geek
Inactive user

# 971775 21-Jan-2014 17:26
Send private message

All sorted and complete

1032 posts

Uber Geek


  # 971792 21-Jan-2014 18:27
Send private message

Yep - sorted now. John was most helpful and I'm very grateful.

Case closed. Move along. Nothing to see here.

My very metal Doctor Who theme

Filter this topic showing only the reply marked as answer Create new topic

Switch your broadband provider now - compare prices

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00

Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08

Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55

Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19

Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48

CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42

Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41

Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30

BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14

Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24

2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35

New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13

OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32

Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27

D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.