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68 posts

Master Geek


# 140660 16-Feb-2014 21:21
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For some days now I have been noticing sudden drops in speed in my connection but without losing sync on the router. I was not that fussed about it until I started seeing a message on my phone saying "your connection is unreliable" when it was connected to the home WiFi.
Yesterday, thinking it's a WiFi problem I swapped to the new HUAWEI HG659 while waiting for VDSL. Problem still exists and possibly has gotten worse. Sudden drops in speed and almost no connection. Line comes right by itself without resyncing. I was lucky enough to do a speedtest right on the time the speed was coming right again... https://www.speedtest.net/my-result/3309492991. Look at the graph... 
After I re-established the connection (reset DSL) all comes right https://www.speedtest.net/my-result/3309507149 . But five minutes later it happens again.

I am about to switch to VDSL in the next few days, but this is frustrating as I can't even go on Facebook :(

Any ideas ?

DSL Stats

 

DSL synchronization status:

 

Up

 

 

Connection status:

 

Showtime

 

 

Upstream line rate (kbit/s):

 

1089

 

 

Downstream line rate (kbit/s):

 

16641

 

 

Maximum upstream rate (kbit/s):

 

1085

 

 

Maximum downstream rate (kbit/s):

 

19804

 

 

Upstream noise safety coefficient (dB):

 

13.5

 

 

Downstream noise safety coefficient (dB):

 

12.1

 

 

Upstream interleave depth:

 

0

 

 

Downstream interleave depth:

 

0

 

 

Line standard:

 

ADSL_2plus

 

 

Upstream line attenuation (dB):

 

3.8

 

 

Downstream line attenuation (dB):

 

6

 

 

Upstream output power (dBmV):

 

12.1

 

 

Downstream output power (dBmV):

 

18.5

 

 

 

 

 


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  # 988492 16-Feb-2014 21:21
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



19282 posts

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  # 988506 16-Feb-2014 21:23
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When VDSL is installed a master filter will be installed, Do you have a master filter installed at the moment or are you just using line filters

John

 
 
 
 


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  # 988513 16-Feb-2014 21:25
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I've been having exactly the same issue ever since switching to VDSL, usually happens in the late afternoon and a modem reboot seems to fix it, weird thing is my VOip service still works, computer reports that their is an internet connection, can't get emails or browse website and my cell when connected to Wifi reports unstable connection.




68 posts

Master Geek


  # 988517 16-Feb-2014 21:29
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No, there is no filter on the line whatsoever. Never had on from day 1 as I was always on naked.

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  # 988519 16-Feb-2014 21:30
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Dont reboot the modem on VDSL when DLM is running. Bad idea..
The line speed is fine for ADSL with that sync, If its dropping the filter might fix it anyway. VDSL is generally more stable as the port tailors the profile to the line. Dont jump up and down just yet!



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Master Geek


  # 988532 16-Feb-2014 21:37
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TimA
I don't understand what you are saying. I am not on VDSL yet. Yes the line speed is very good for ADSL but without losing sync the speed goes down to almost zero with pings to VF of 200+ms making it unusable unless I reset the modem.
Could this just be a transition to VDSL issue?

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  # 988533 16-Feb-2014 21:38
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grkiwi: No, there is no filter on the line whatsoever. Never had on from day 1 as I was always on naked.


Having naked BB does not mean you don't need a filter unless you have a dedicated master Telephone jack point and all other telephone house wiring is isolated from the master telephone jack point

 
 
 
 




68 posts

Master Geek


  # 988539 16-Feb-2014 21:45
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johnr:
grkiwi: No, there is no filter on the line whatsoever. Never had on from day 1 as I was always on naked.


Having naked BB does not mean you don't need a filter unless you have a dedicated master Telephone jack point and all other telephone house wiring is isolated from the master telephone jack point


Yep, I agree, but never had a problem for almost a year now.

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  # 988542 16-Feb-2014 21:47
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grkiwi: TimA
I don't understand what you are saying. I am not on VDSL yet. Yes the line speed is very good for ADSL but without losing sync the speed goes down to almost zero with pings to VF of 200+ms making it unusable unless I reset the modem.
Could this just be a transition to VDSL issue?


Not a transitional issue. If pings are spiking there are issues to AU servers currently. If its across the board maybe look at your home network.
I was meaning physical drops i thought you said that before?

Confirm the modem make/model?



68 posts

Master Geek


  # 988561 16-Feb-2014 21:56
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TimA:
grkiwi: TimA
I don't understand what you are saying. I am not on VDSL yet. Yes the line speed is very good for ADSL but without losing sync the speed goes down to almost zero with pings to VF of 200+ms making it unusable unless I reset the modem.
Could this just be a transition to VDSL issue?


Not a transitional issue. If pings are spiking there are issues to AU servers currently. If its across the board maybe look at your home network.
I was meaning physical drops i thought you said that before?

Confirm the modem make/model?


Modem is the HUAWEI HG659

Don't know if this is correct, but I believe the pings on speedtest.net are to VF servers in AKL? Yes speed issues were across the board, but as I said before, sync stayed up all the time. 
Having said that, it seems to have come right now. Up for 30mins+ without problems.

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  # 988568 16-Feb-2014 22:17
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grkiwi:
johnr:
grkiwi: No, there is no filter on the line whatsoever. Never had on from day 1 as I was always on naked.


Having naked BB does not mean you don't need a filter unless you have a dedicated master Telephone jack point and all other telephone house wiring is isolated from the master telephone jack point


Yep, I agree, but never had a problem for almost a year now.


House wiring quality does not remain static, connections corrode over time and just time in general changes things

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