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# 140729 18-Feb-2014 21:10
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Hi everyone.

After having VDSL installed on Friday I've gone from 11/1 sync rate on ADSL to 40/10 as indicated by my modem, pretty good I thought being 400-500M from the cabinet.
However my actual download rate is 20.00 Mbps (to the decimal), upload is 1.95, from reading a post elsewhere here I figured that was possibly because I was still on an ADSL profile
and subsequently being throttled. 
After several calls to customer services this was deemed to be the case and a VDSL profile was set, but from my end nothing appears to have changed.
Called customer services again now they are saying the line is fine tuning it's self, I have doubts that this would cause download speeds to peak at 20.00.

I've tried two computers with gigabit lan cards, different patch leads and even my cell phone through wifi, all report the same.

Any thoughts or suggestions would be appreciated.

Cheers,
Aaron.

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  # 989987 18-Feb-2014 21:10
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  # 990001 18-Feb-2014 21:11
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PM account details please.

Looks like its still on our ADSL BRAS.

*WiFi will never get about 20Mbp/s. Please test over Ethernet.

 
 
 
 


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  # 990005 18-Feb-2014 21:15
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I leave in a few minutes so ill be able help tonight.



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  # 990012 18-Feb-2014 21:21
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Have PMed you TimA,
Cheers



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  # 990017 18-Feb-2014 21:25
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Volt: Have PMed you TimA,
Cheers




I dont have a PM?



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  # 990020 18-Feb-2014 21:30
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Sorry, resent. An error occurred apparently  

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  # 990038 18-Feb-2014 21:55
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Your stuck on the ADSL2 BRAS until tomorrow :(
But when its sorted you will be pumping 40Mbp/s 10Mb/s

 
 
 
 




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  # 990042 18-Feb-2014 22:08
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Awesome. Thanks for your help



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  # 990650 19-Feb-2014 17:38
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Cheers Tim,

Have gone from this

 


 


to this.

 



Very happy

 


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  # 990832 19-Feb-2014 23:25
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Make sure that isnt a WiFi speedtest.

You get a 55Mbp.s sync?

'That VDSL Cat'
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  # 990834 19-Feb-2014 23:28
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i heard a rumour your connection is faster than TimA's

great! i hope you get 17a, and get even faster than him ;)




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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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  # 990840 19-Feb-2014 23:39
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nah thats off ethernet,

55Mbps sync???

my modem shows this


DSL synchronization status: Up Connection status: Showtime Upstream line rate (kbit/s): 10354
Downstream line rate (kbit/s): 40098
Maximum upstream rate (kbit/s): 14888
Maximum downstream rate (kbit/s): 43508
Upstream noise safety coefficient (dB): 20.1
Downstream noise safety coefficient (dB): 12.5
Upstream interleave depth: 0
Downstream interleave depth: 0
Line standard: VDSL
Upstream line attenuation (dB): 0
Downstream line attenuation (dB): 0
Upstream output power (dBmV): -3.7
Downstream output power (dBmV): 13.5
Downstream interleave depth: None    


I am scratching my head a bit at the moment as my speed has degraded a bit over the pass few hours.
Have also had about 8-9 gigs get used today 7 or so when during the day with every thing off including my wifi.

I have some doubts about this modem, line attenuation seems a little low considering adsl was 7.6db

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  # 990854 20-Feb-2014 03:05
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Volt,

Wait for a few more days.

You might be pleasantly surprised.

My figures increased over the course of a week 

'That VDSL Cat'
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  # 990855 20-Feb-2014 03:09
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oh, as per the attenuation, bug in the firmware. you are probably on about a 9 given you were 7 before.

hopefully lower though, i would love to see you get 17a and not TimA :)




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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  # 990860 20-Feb-2014 07:12
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i don't know what's going on here but some how i've used 1.7 gb since midnight with nothing plugged into the lan ports and wifi turned off both 2.4 and 5 Ghz this to go with 9gb yesterday.
speed has dropped to 28mbps. Vodafone are now looking into this

hah, 17a would be nice



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