[WXC/VFX] Moving from TelstraClear to WorldxChange: good or bad experiences?

Forums › Vodafone New Zealand › [WXC/VFX] Moving from TelstraClear to WorldxChange: good or bad experiences?

freitasm

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# 14094 14-Jun-2007 13:36

I was wondering if it would be a good move in terms of cost to change my phone provider from TelstraClear to WxC, keeping my cable Internet and TV with TCL.

Did anyone have a cost comparison? We don't usualy place many long distance calls, and most of the times we use ZTalk anyway...

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# 74666 14-Jun-2007 13:57

As far as I know WxC does not do land line rental at all. They only do VFX which is over broadband. So if you are with TCL cable internet then you can completely get rid of your landline and port the number to VFX at $11.75 per month (starts next month, currently free). You will also find that the few toll calls you make will be much cheaper than almost any other offer available, or at least will be higher quality (thinking about some very cheap Asian calling cards).

So unless you current line rental is under $12 per month, I do not see any reason not to switch!

Just note that there could be issues with alarm dialers and modems, if you have one. Fax is apparently fine.

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freitasm

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# 74667 14-Jun-2007 14:00

Er... I know that, thanks. I am interested to know in terms of cost and ability to do it without interrupting my other TelstraClear services - if I request the landline number to be ported, will TelstraClear keep my other services, knowing how their "customer services" is somehow faulty?

And put in this the cost of a PAPT2 plus the cost of another power point in the home office for the voice adapter, will it be cheaper really?

These are more practical questions...

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freitasm

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# 74668 14-Jun-2007 14:05

Ok, looking through my TelstraClear bill it looks like I pay about $25 month for my phone line (which includes a $11 discount on my calbe Internet because of triple service).

So the difference could really pay for a PAP2T in just one year. Plus the calls are almost 1/2 price everywhere. And I wouldn't pay $9/month in voice mail, call waiting and last number dial services. So we could possibly do the change...

Just need some previous experiences?

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freitasm

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# 74670 14-Jun-2007 14:12

I am about to sign up... Does anyone want to be my "friend" and receive the credit for "introducing me?"

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# 74673 14-Jun-2007 14:40

WorldExchange are excellent. Great Services, unbeatable pricing. I would have no hesitation in changing. We run three phones here off of VFX.

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# 74688 14-Jun-2007 16:12

A bit of a different situation but we swapped to Wired Country (now Compass Wireless) from Telstraclear homeplan and ADSL. I sold my Belkin wireless ADSL router on trademe and bought a Linksys WRTP54G and it has been awesome! I have wired the WRT into the house phone wiring (made easier by a new house and CAT-5 hub). Our alarm will dial our mobiles, my wife uses the phone just as she used to and we have loads of smartphone services we couldn't have before.

We had a week of dropped calls which we couldn't resolve when we first swapped from ADSL to Compass but a hard reset on the WRT (I had it hooked to an ADSL modem for a while previously) and siting the WRT vertically seemed to solve the problem. We haven't had a dropped call since the hard reset and the Compass Wireless seems to be rock solid (I may have just jinxed that!). A couple of extra costs with the wireless installation and also a UPS to power the WRT and a cordless in case of power cuts.

Highly recommended service from WXC. It is kind of strange that they answer the phone when you ring them though

, I was used to spending 30 minutes+ on hold with TelstraClear!

They get my vote!

Cheers,

Matt.

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nzbnw

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# 74705 14-Jun-2007 18:52

freitasm: I am about to sign up... Does anyone want to be my "friend" and receive the credit for "introducing me?"

Where is maverick when you need him.

nzbnw

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# 74707 14-Jun-2007 19:22

nzbnw:
freitasm: I am about to sign up... Does anyone want to be my "friend" and receive the credit for "introducing me?"

Where is maverick when you need him.

nzbnw

Late as usual I would say and so would my wife

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skyplonk

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# 74708 14-Jun-2007 19:26

I have only had great experiences.

I have deployed a number of Epygi Quadro IP PABX's using the WorldxChange DVX product, replacing customers Telecom and/or Telstra ISDN, and Copper lines. Some of these have been very technical configurations with number ports, multiple DDI's, DSL chun from Telstra or Xtra to Xnet etc to very high call volume sites, and never had a issue, with both customer service and with their product quality.

I have only had had amazing feed back from my clients. No issue with echo, delay, echo or call quality. In most sites we run G.711u and it is some of the best sounding calls I have heard.

Calling rates are great, and is by far one of the biggest selling points, and makes my job easy! They support T.38 Fax over IP, and have a number of sites taking advantage of that. Even EPTFOS seems to be ok.

I can highly recommend the WorldxChange service, and I must take my hat of to Jodi, Phil, Josh and all the team at WxC who have done, and keep doing such a great job.

-Skyplonk

xlinknz

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# 74709 14-Jun-2007 19:34

I moved from TCL cable to Xnet HSI and am very happy. I will consider VFX when I can relinquish my TCNZ land line

Note we only make tolls on our VF free minutes

freitasm

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# 74710 14-Jun-2007 19:41

I have signed up - not changing my broadband service though, but only porting my landline number to their VoIP service. I am keeping the cable modem with TCL because it's hard to beat the 10 Mbps service they provide.

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xlinknz

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# 74711 14-Jun-2007 19:48

when and if your exchange goes adsl2+ maybe that TCL 10Mbit won't be so attractive

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# 74713 14-Jun-2007 19:49

xlinknz: when and if your exchange goes adsl2+ maybe that TCL 10Mbit won't be so attractive

TCL are rolling out 25Mbps over cable.. the unanswered question is when this will actually be deployed.

freitasm

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# 74715 14-Jun-2007 19:55

xlinknz: when and if your exchange goes adsl2+ maybe that TCL 10Mbit won't be so attractive

ADLS2+? Pfffft. If you are more than 2 Km from the Exchange it will be worst than the current ADSL.

TCL should be rolling out 25 Mbps on cable anytime now (in the next couple of months) and I am sure moving up from 10 Mbps to it when available.

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xlinknz

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# 74717 14-Jun-2007 19:57

Like wise I'd be interested in when I can get

adsl2+ via xnet
vdsl2 via Orcon
wimax via Callplus

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