Why my vodafone/telstra international internet too slow?

Forums › Vodafone New Zealand › Why my vodafone/telstra international internet too slow?

Techcrazy

22 posts

Geek

# 141148 2-Mar-2014 21:50

i have deadslow international website access at night time though local is superfast like always, strangely if i go through a VPN i am back to good speed on international websites, am i being throttled?

i have adsl2+ , good data cap and lots left, problem is sudden it wasn't always like this and modem/router or pc restart wont fix this.

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Geekzone

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# 997812 2-Mar-2014 21:50

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

Coil

6615 posts

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Inactive user

# 997828 2-Mar-2014 21:54

Hi,

Vodafone ADSL, or ex Telstra ADSL?
Have not had any similar issues brought up unless it just happened.

Cheers

Techcrazy

22 posts

Geek

# 997830 2-Mar-2014 21:57

Ex Telstra ADSL, always had good connection so far but all of sudden it takes ages to load websites like ebay etc. only thing i can see is throttling as connection is good if a connect through a newzealand based vpn server.

johnr

19282 posts

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Inactive user

# 997855 2-Mar-2014 22:17

Is this something new that has just started or ongoing for a while and what DNS settings are you using?

Techcrazy

22 posts

Geek

# 997858 2-Mar-2014 22:25

to be honest i changed nothing, its been like the plug and play modem/router i got year before, i guess i will see for a day or 2 and during daytime if it changes as i have noticed issue today with most websites time out before connecting internationally but with VPN its breeze.

johnr

19282 posts

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# 997859 2-Mar-2014 22:27

Please advise us what are the DNS settings?

Geektastic

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# 997864 2-Mar-2014 22:39

Techcrazy: i have deadslow international website access at night time though local is superfast like always, strangely if i go through a VPN i am back to good speed on international websites, am i being throttled?

i have adsl2+ , good data cap and lots left, problem is sudden it wasn't always like this and modem/router or pc restart wont fix this.

Not sure if it is related, but the difference in Speedtest results I get between domestic servers and overseas ones is massive.

NZ ping - 35

Vodafone London Ping - 333!

NZ down speed 25 Mbps

VF London down speed 7 Mbps

SteveON

1917 posts

Uber Geek

# 997882 2-Mar-2014 23:20

Has Telstra set up in nz??!

Techcrazy

22 posts

Geek

# 997967 3-Mar-2014 10:02

Ok, I think I see problem is originating from router as direct ethernet connection works fine for international traffic but wondering why router would differentiate between traffics?

StanleyTodd

12 posts

Geek

# 998489 3-Mar-2014 22:32

im getting slow speeds since 1st March cant get over 1Mbps international, voda has changed something. im not the only one in welly with this issue.

crazed

483 posts

Ultimate Geek

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# 998561 4-Mar-2014 08:14

One person supports this post

Been getting issues with DNS and General Internet for the past few weeks, has become steadily worse in the last 2 weeks. Issue is intermittent and seems to not matter which DNS I have setup, Would echo the Question, has Vodafone changed something?

CraZeD,
Your friendly Southern Geeky Fellow :P

StanleyTodd

12 posts

Geek

# 998734 4-Mar-2014 12:44

I have logged a fault with Voda and will do some tests tonight, but if anyone can post any info. EG: trace routes to any international sites that will be helpful for me.

Cheers

sbiddle

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Biddle Corp

Lifetime subscriber

# 998779 4-Mar-2014 13:28

Geektastic:
Not sure if it is related, but the difference in Speedtest results I get between domestic servers and overseas ones is massive.

NZ ping - 35

Vodafone London Ping - 333!

NZ down speed 25 Mbps

VF London down speed 7 Mbps

That's entirely normal.

Geektastic

13221 posts

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# 998799 4-Mar-2014 13:36

StanleyTodd: I have logged a fault with Voda and will do some tests tonight, but if anyone can post any info. EG: trace routes to any international sites that will be helpful for me.

Cheers

Is this what you want? It messed up the formatting when I pasted it, sorry.

traceroute to 118.93.226.72 (118.93.226.72), 30 hops max, 38 byte packets 1 alan5 (193.62.127.129) 1.594 ms 0.848 ms 0.735 ms 2 gw-fw (193.63.74.131) 0.338 ms 0.296 ms 0.306 ms 3 c-pop (193.63.74.226) 1.300 ms 1.141 ms 3.073 ms 4 193.62.116.18 (193.62.116.18) 1.171 ms 1.140 ms 1.161 ms 5 ae6.manckh-sbr1.ja.net (146.97.41.61) 1.268 ms 1.242 ms 1.238 ms 6 port-channel205.car1.Manchester1.Level3.net (195.50.119.97) 1.293 ms 1.338 ms 1.285 ms 7 ae-4-4.ebr1.London1.Level3.net (4.69.133.102) 82.137 ms 82.122 ms 82.127 ms 8 vlan104.ebr2.London1.Level3.net (4.69.143.98) 82.204 ms vlan103.ebr2.London1.Level3.net (4.69.143.94) 82.080 ms vlan101.ebr2.London1.Level3.net (4.69.143.86) 82.152 ms 9 ae-44-44.ebr1.NewYork1.Level3.net (4.69.137.78) 82.303 ms 82.405 ms ae-43-43.ebr1.NewYork1.Level3.net (4.69.137.74) 83.738 ms 10 ae-46-46.ebr1.NewYork2.Level3.net (4.69.201.42) 82.295 ms 82.098 ms 81.988 ms 11 ae-1-51.edge2.NewYork2.Level3.net (4.69.138.195) 82.062 ms 82.026 ms 116.086 ms 12 4.68.111.138 (4.68.111.138) 104.218 ms 106.133 ms Verizon-level3-2x10g.NewYork.Level3.net (4.68.62.42) 104.354 ms 13 * * * 14 0.xe-10-0-0.GW2.LAX1.ALTER.NET (152.63.114.22) 179.572 ms 0.xe-8-0-1.GW2.LAX1.ALTER.NET (152.63.113.222) 165.381 ms 0.xe-8-0-3.GW2.LAX1.ALTER.NET (152.63.113.230) 167.480 ms 15 vodafone-gw.customer.alter.net (152.179.103.58) 175.611 ms 171.071 ms 173.014 ms 16 gi0-2-0-3.ppnzwtc02.wlg.vf.net.nz (203.109.180.209) 309.821 ms 305.868 ms 305.695 ms 17 gi0-2-0-3.ppnzwtc01.wlg.vf.net.nz.180.109.203.in-addr.arpa (203.109.180.210) 300.864 ms 302.601 ms 299.226 ms 18 * * * 19 *

Techcrazy

22 posts

Geek

# 998803 4-Mar-2014 13:38

just to update problem seems to have gone away after tried to repair wireless network connection but still not convinced if router would do this, for now i can access international websites easy but i guess night time traffic is too high and slows connection.

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