Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




312 posts

Ultimate Geek


# 141369 10-Mar-2014 20:00
Send private message

Hi All

I recently switched from Telecom VDSL to Vodafone VDSL and was told a tech would come around and inspect my set up, he called me on the day and said he would be 30mins but he never showed up. My VDSL came online so I just let it go. Over a month later I am getting speeds of 35 ping and 25 down 9 up. I was getting better speeds and around half the ping with Telecom.

Now although I know the basics about VDSL (DLM, Profiles etc) I do not know enough to tell if my set up is optimized and if I could be getting better speeds. I'm using the Vodafone supplied HG659 which does not tell me what DLM profile I am on or my line Attenuation. I would love to know this information.

When the Telecom tech came around the first time he was gone with 20mins, he put a new plug into the wall, tested and left. Now that my new Vodafone connection has been up for over a month I would have thought that maybe my speeds would have improved a little. But I have not seen a change. Is there a chance that DLM is not working for me, or there is a issue with my wiring? Or do I need to continue to wait? I was tempted to call Vodafone and ask to reset my DLM and start from fresh.

 

I am a pretty keen gamer so ping is important to me and I do notice even the slightest of changes. My devices are all wired.

So, should I wait, reset DLM, or get the tech to actually come around like he was meant to (I informed Vodafone and the Tech that I had VDSL previously but they said the tech would still come around anyway).


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
5711 posts

Uber Geek

Trusted
Geekzone
Lifetime subscriber

  # 1002320 10-Mar-2014 20:00
Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



'That VDSL Cat'
10836 posts

Uber Geek

Trusted
Spark
Subscriber

  # 1002333 10-Mar-2014 20:04
Send private message

are we talking speedtests? or modem stats?


different modems will sync slightly differently.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 


28224 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 1002334 10-Mar-2014 20:04
One person supports this post
Send private message

You won't see any difference in sync speed between a Vodafone or a Telecom connection. They're both connected to the same Chorus ISAM.

6615 posts

Uber Geek
Inactive user


  # 1002335 10-Mar-2014 20:05
Send private message

Hi,

Given you had VDSL with Telecom nothing needs to change.
DLM will re run. Given the time since it initially profiled you i bet the area has gotten noisier and can cause it to be slower if you draw the short straw :(
Otherwise it should re run and be fairly close.

Cheers

(Dont unplug it please)

19282 posts

Uber Geek
Inactive user


  # 1002340 10-Mar-2014 20:10
Send private message

Copper is still running to the same hardware and spend will change as more VDSL users connect up

6615 posts

Uber Geek
Inactive user


  # 1002341 10-Mar-2014 20:12
Send private message

johnr: Copper is still running to the same hardware and spend will change as more VDSL users connect up


spend will change as more VDSL users connect up

Well i better not see that happen!

'That VDSL Cat'
10836 posts

Uber Geek

Trusted
Spark
Subscriber

  # 1002344 10-Mar-2014 20:14
Send private message

johnr: Copper is still running to the same hardware and spend will change as more VDSL users connect up


so, should i be spending more or less when more vdsl customers join up? :3


more to the point though, @OP

need to look at your setup, why are things different than before? are you rebooting your modem alot by any chance?


getting to DLM-1 should be too much effort to manage.. 




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 




312 posts

Ultimate Geek


  # 1002467 10-Mar-2014 22:52
Send private message

Those are speed test results to Auckland/Wellington. Only thing different is the modem. The modem was disconnected on accident a couple of times by my wife while vacuuming, she knocked the power plug. I also disconnected once to try the Telecom modem which gave similar speeds. The modem has now been connected without interruption for over 2 weeks. Is there any way to find out what profile I am on and the distance to cabinet I'm on? Keep in mind my modem does not give line attenuation.

Here is the stats from my modem, is there anything there to be concerned about?

DSL synchronization status:
Up
Connection status:
Showtime
Upstream line rate (kbit/s):
10352
Downstream line rate (kbit/s):
27819
Maximum upstream rate (kbit/s):
13664
Maximum downstream rate (kbit/s):
23540
Upstream noise safety coefficient (dB):
17.6
Downstream noise safety coefficient (dB):
9
Upstream interleave depth:
0
Downstream interleave depth:
0
Line standard:
VDSL
Upstream line attenuation (dB):
0
Downstream line attenuation (dB):
0
Upstream output power (dBmV):
2.4
Downstream output power (dBmV):
13.5
Downstream interleave depth:
None
DSL up time:
14 days 18 hours 42 minutes 49 seconds

6615 posts

Uber Geek
Inactive user


  # 1002485 10-Mar-2014 23:33
Send private message

14 days 18 hours 42 minutes 49 seconds
DLM has done its dash, Appears yours is built like a fort..
Probably encountered some background RFI and just made it robust as hell.

Mad Scientist
20800 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1002510 10-Mar-2014 23:55
Send private message

Give it more time? My ping took a couple of months to drop.

The other thing is I find vdsl sync speed is very sensitive to noise. I had mine installed wrongly at a point which got reinstalled at a different point and the sync speeds are lower. Same day so I don't think it was due to new customers, more like different feng shui




Involuntary autocorrect in operation on mobile device. Apologies in advance.


'That VDSL Cat'
10836 posts

Uber Geek

Trusted
Spark
Subscriber

  # 1002522 11-Mar-2014 01:14
Send private message

unfortunately, stats arent very useful since the vodafone modem has a bug in the firmware where it doesnt show a few of the stats.

could try a DLM reset if you really want, could speed up getting back to DLM-1 but doesnt look like your gonna get back to where you were speedwise.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




312 posts

Ultimate Geek


  # 1002527 11-Mar-2014 04:47
Send private message

Do any off the stats I posted (apart from the speeds) tell a story about the quality of my line?

'That VDSL Cat'
10836 posts

Uber Geek

Trusted
Spark
Subscriber

  # 1002722 11-Mar-2014 12:07
Send private message

Scotty1986: Do any off the stats I posted (apart from the speeds) tell a story about the quality of my line?


the fact that you have a 9db snr may indicate your on the very rare 9db snr profiles, but your lacking alot of information there.


might help to get the likes of TimA to check exactly what profile your on and such.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




312 posts

Ultimate Geek


  # 1009049 19-Mar-2014 15:30
Send private message

When you say rare, I'm guessing bad type of rare?



312 posts

Ultimate Geek


  # 1009051 19-Mar-2014 15:32
Send private message

These are my current stats, speeds exactly the same.

DSL synchronization status:
Up
Connection status:
Showtime
Upstream line rate (kbit/s):
10352
Downstream line rate (kbit/s):
27819
Maximum upstream rate (kbit/s):
13664
Maximum downstream rate (kbit/s):
28268
Upstream noise safety coefficient (dB):
17.6
Downstream noise safety coefficient (dB):
12.4
Upstream interleave depth:
0
Downstream interleave depth:
0
Line standard:
VDSL
Upstream line attenuation (dB):
0
Downstream line attenuation (dB):
0
Upstream output power (dBmV):
2.4
Downstream output power (dBmV):
13.5
Downstream interleave depth:
None
DSL up time:
23 days 11 hours 29 minutes 1 second

 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35


Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24


The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55


Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52


Streaming service Acorn TV launches in New Zealand with selection with British shows
Posted 18-Sep-2019 08:55


Bitcoin.com announces partnership with smartphone manufacturer HTC
Posted 16-Sep-2019 21:30


Finalists Announced for Microsoft NZ Partner Awards
Posted 16-Sep-2019 19:37


OPPO Showcases New CameraX Capabilities at Google Developer Days China 2019
Posted 15-Sep-2019 12:42


New Zealand PC Market returns to growth
Posted 15-Sep-2019 12:24


Home sensor charity director speaks about the preventable death which drives her to push for healthy homes
Posted 11-Sep-2019 08:46


Te ao Maori Minecraft world set to inspire Kiwi students
Posted 11-Sep-2019 08:43


Research reveals The Power of Games in New Zealand
Posted 11-Sep-2019 08:40


Ring Door View Cam now available in New Zealand
Posted 11-Sep-2019 08:38


Vodafone NZ to create X Squad
Posted 10-Sep-2019 10:25


Huawei nova 5T to be available 20th September
Posted 5-Sep-2019 11:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.