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wombus

107 posts

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#142513 15-Mar-2014 12:59
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I'm a Sky with Vodafone customer with a MySky box, I'm allergic to ringing call centres due to wait times etc and would love to be able to remove a subscribed channel without having to be inconvenienced by ring them. The Vodafone website says I can use my remote control to remove them and refers you to sky's website to find out how. I can't find any instructions on this at Sky. I have put the question to both Sky and Vodafone, Sky referred me to VF as I am their customer, VF no reply to my question at all except an acknowledgement they have received it on 6th March

http://www.vodafone.co.nz/more-sky/

Anyone know if or how you can do this with the Sky Remote?

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RunningMan
7071 posts

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  #1006134 15-Mar-2014 13:05
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Isn't there an upgrade channel or something - might be able to do it there.

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Coil
6614 posts

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  #1006186 15-Mar-2014 13:54
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Is the telephone line in the SKY box so you can upgrade OTA?

mattwnz
18760 posts

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  #1006188 15-Mar-2014 14:07
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Don't you just love companies that don't reply to emails.



Coil
6614 posts

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  #1006189 15-Mar-2014 14:08
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mattwnz: Don't you just love companies that don't reply to emails.


You implying that we dont reply to them?
He had been waiting since the 6th so maybe its gone missing.
Best that the OP PM's me and i will look into now.


wombus

107 posts

Master Geek


  #1006230 15-Mar-2014 14:48
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hi TimA yes the MySky box is connected to phone line, I can subscribe to channels OTA using the upgrade channel but how do I remove them?

ZollyMonsta
2965 posts

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  #1006238 15-Mar-2014 15:07
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You can only unsubscribe by calling up. The upgrade channel only allows adding channels, not removing them.

Cheers
Grant




 

 

Cloud Apps & Media DevOps Engineer @ Vodafone
Check out my LPFM Radio Station at www.thecheese.co.nz - Now on iHeart Radio, TuneIn and Radio Garden

 

As per the usual std disclaimer.. "All thoughts typed here are my own."


wombus

107 posts

Master Geek


  #1006258 15-Mar-2014 16:31
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ZollyMonsta: You can only unsubscribe by calling up. The upgrade channel only allows adding channels, not removing them.

Cheers
Grant


Thanks Zollymonsta I suspect you are correct, but According to VF website I can it is spelt out very clearly they just don't tell you how?





johnr
19282 posts

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  #1006268 15-Mar-2014 16:48
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Please link us of to this INFO?

mattwnz
18760 posts

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  #1006289 15-Mar-2014 17:18
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TimA:
mattwnz: Don't you just love companies that don't reply to emails.


You implying that we dont reply to them?
He had been waiting since the 6th so maybe its gone missing.
Best that the OP PM's me and i will look into now.



They said they received an acknowledgment that the email has been received, but nothing since...So that would show it was received.
I would presume that the OP has an automated  ticket number to refer to, that shows that they submitted a support request. Is there a support centre that they can log into, to view support tickets, incase the email reply went missing.  Maybe the OP should check their spam folder or email logs to see if there was an email reply, as the question may have already been answered for them, or if they log into their customer support panel, they can view the ticket and replies.



wombus

107 posts

Master Geek


  #1006302 15-Mar-2014 17:56
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I have sent a PM to TimA with the Customer services incident number

 

 

johnr
19282 posts

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  #1006304 15-Mar-2014 18:00
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Here is what is what is written on the Vodafone NZ site


From your remote

" If you have a broadband and home phone pack (not Naked broadband) you can use your remote to add or remove SKY channels and packages. There are instructions on how to do this on SKY's website "

So lets pop over to the Sky NZ website and see what we can find

ZollyMonsta
2965 posts

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  #1006329 15-Mar-2014 18:23
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The Vodafone website is wrong John. It's add only via the remote (Upgrade Channel).




 

 

Cloud Apps & Media DevOps Engineer @ Vodafone
Check out my LPFM Radio Station at www.thecheese.co.nz - Now on iHeart Radio, TuneIn and Radio Garden

 

As per the usual std disclaimer.. "All thoughts typed here are my own."


johnr
19282 posts

Uber Geek
Inactive user


  #1006331 15-Mar-2014 18:24
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ZollyMonsta: The Vodafone website is wrong John. It's add only via the remote (Upgrade Channel).


And this man would know! Cleared up you can't

Handsomedan
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  #1007012 17-Mar-2014 08:26
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I'd love to be able to remove as well as add on the upgrade channel. It's just such a convenient method of customising your package with Sky.





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old3eyes
8858 posts

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  #1007022 17-Mar-2014 08:47
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Handsomedan: I'd love to be able to remove as well as add on the upgrade channel. It's just such a convenient method of customising your package with Sky.



Can't see this ever happening as Sky only wants you to upgrade not down grade..




Regards,

Old3eyes


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