Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Stix

81 posts

Master Geek


#142583 18-Mar-2014 08:11
Send private message

Hi, Noticed my daily use metering (and Total GBs used for month) stopped working on 13th April...!?
I am on the HFC in-home cable net (ex TCL) here in Chch.

 

Anyone else having the same issue before I call the help desk and sit in the queue?

 

Cheers 

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
MikeHales
615 posts

Ultimate Geek

Trusted

  #1007820 18-Mar-2014 08:19
Send private message

Hiya

Are you referring to the meter inside the Customer Zone area?

cheers

m

Stix

81 posts

Master Geek


  #1007862 18-Mar-2014 08:58
Send private message

Mike -yes customer zone metering used for billing by VF

 
 
 
 


MikeHales
615 posts

Ultimate Geek

Trusted

  #1007863 18-Mar-2014 08:59
Send private message

OK, thanks I'll get the tech guys to have a look ASAP.

Stix

81 posts

Master Geek


  #1008655 19-Mar-2014 08:06
Send private message

Any update on this issue Mike? Still not working today, my data use / bill cycle ends on 21st. 
Thanks...

johnr
19282 posts

Uber Geek
Inactive user


  #1008669 19-Mar-2014 08:18
Send private message

Can anyone else on Geekzone confirm they are having issues with the usage meter for the Cable network?

JimmyC
706 posts

Ultimate Geek


  #1008691 19-Mar-2014 08:38
Send private message

It's working for me.

heapsort
197 posts

Master Geek

Lifetime subscriber

  #1008694 19-Mar-2014 08:51
Send private message

Mine looks accurate for usage up until yesterday evening (Tues 18th) but it's not showing anything for today yet although there was some home internet usage around 5/6/7am. This might be normal, I don't know how much delay is usual.

The text at the bottom of the page reads "This estimated usage covers the period up to and including 18/03/2014 20:38:44 and excludes any usage via any ISP other than your Vodafone ISP."

This is from the telstraclear.co.nz website - I don't know if there is some equivalent at vodafone.co.nz I could/should be using instead.

 
 
 
 


Stix

81 posts

Master Geek


  #1008706 19-Mar-2014 09:01
Send private message

Mike - A small delay is normal but not days without reporting.
I will email a screenshot showing current use as at this morning to VF cust services. 
Regards

freitasm
BDFL - Memuneh
68419 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #1008708 19-Mar-2014 09:03
Send private message

johnr: Can anyone else on Geekzone confirm they are having issues with the usage meter for the Cable network?


It's working for me.





 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure


Stix

81 posts

Master Geek


  #1008752 19-Mar-2014 09:24
Send private message

John / Mike at VF

FYI - fault logged with your CS ...see below.
Cheers



Thanks for contacting us.


Your email reference: 140319-000103
We appreciate that you have taken the time to write and you can be assured that we will be in touch as soon as possible.
If your request is of an urgent nature, you may wish to contact us by phone.
Kind Regards,
Vodafone Customer Service

Sideface
6114 posts

Uber Geek

Trusted
DR
Lifetime subscriber

  #1008760 19-Mar-2014 09:45
Send private message

No problems with me, ever - I use it every day.
NOTE that I am using the old Telstra Clear meter:
https://www.telstraclear.co.nz/customer-zone/internet-usage-meters/usagemeter/......




Sideface


dm2000
276 posts

Ultimate Geek


  #1008794 19-Mar-2014 10:30
Send private message

No issues with our TCL cable meter either

johnr
19282 posts

Uber Geek
Inactive user


  #1008818 19-Mar-2014 10:58
Send private message

@Stix have you tried checking usage from another PC?

Stix

81 posts

Master Geek


  #1008930 19-Mar-2014 12:47
Send private message

John - have tried logging in on another PC, still the same issue.
Regards

Stix

81 posts

Master Geek


#1009555 20-Mar-2014 08:32
Send private message

John / VF participants...
Fyi - Still no joy with this issue today, i.e. data metering still not working and no response from VF Customer services to my report.  Anything you can do to escalate a fix would be appreciated.
Thanks Stix

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic




News »

Logitech introduce MX Anywhere 3
Posted 21-Sep-2020 21:17


Countdown unveils contactless shopping with new Scan&Go tech
Posted 21-Sep-2020 09:48


HP unveils new innovations for businesses adapting to rapidly evolving workstyles and workforces
Posted 17-Sep-2020 15:36


GoPro launches new HERO9 Black camera
Posted 17-Sep-2020 09:45


Telecommunications industry launches new 5G Facts website
Posted 17-Sep-2020 07:56


New Zealand ranks 3rd in world in GSMA index
Posted 15-Sep-2020 10:13


Trend Micro Security Suite adds web monitoring to prevent identity theft
Posted 14-Sep-2020 15:37


NVIDIA to acquire Arm for US$ 40 billion
Posted 14-Sep-2020 12:27


Epson launches its next gen A3+ colour EcoTank multi-function printer
Posted 10-Sep-2020 16:08


Sony launches three new native 4K SXRD home cinema projectors
Posted 9-Sep-2020 18:00


Catalyst Cloud brings Kubernetes-based open-source web hosting solution to market
Posted 9-Sep-2020 17:54


Verizon Connect eyes further growth in New Zealand
Posted 8-Sep-2020 09:26


PNY launches XLR8 gaming NVIDIA GeForce RTX 30 series powered by the all-new NVIDIA Ampere architecture
Posted 3-Sep-2020 16:39


NVIDIA delivers greatest-ever generational leap with GeForce RTX 30 Series GPUs
Posted 3-Sep-2020 16:17


Weta Digital advances visual effects and animation in the cloud with AWS
Posted 2-Sep-2020 17:09



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.