VF HFC broadband use meter not working?

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Stix

81 posts

Master Geek
+1 received by user: 8

#142583 18-Mar-2014 08:11

Hi, Noticed my daily use metering (and Total GBs used for month) stopped working on 13th April...!?
I am on the HFC in-home cable net (ex TCL) here in Chch.

Anyone else having the same issue before I call the help desk and sit in the queue?

Cheers

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615 posts

Ultimate Geek
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#1007820 18-Mar-2014 08:19

Hiya

Are you referring to the meter inside the Customer Zone area?

cheers

m

Stix

81 posts

Master Geek
+1 received by user: 8

#1007862 18-Mar-2014 08:58

Mike -yes customer zone metering used for billing by VF

Stix

MikeHales

615 posts

Ultimate Geek
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#1007863 18-Mar-2014 08:59

OK, thanks I'll get the tech guys to have a look ASAP.

Stix

81 posts

Master Geek
+1 received by user: 8

#1008655 19-Mar-2014 08:06

Any update on this issue Mike? Still not working today, my data use / bill cycle ends on 21st.
Thanks...

johnr

19282 posts

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Inactive user

#1008669 19-Mar-2014 08:18

Can anyone else on Geekzone confirm they are having issues with the usage meter for the Cable network?

JimmyC

726 posts

Ultimate Geek
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#1008691 19-Mar-2014 08:38

It's working for me.

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heapsort

250 posts

Master Geek
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Lifetime subscriber

#1008694 19-Mar-2014 08:51

Mine looks accurate for usage up until yesterday evening (Tues 18th) but it's not showing anything for today yet although there was some home internet usage around 5/6/7am. This might be normal, I don't know how much delay is usual.

The text at the bottom of the page reads "This estimated usage covers the period up to and including 18/03/2014 20:38:44 and excludes any usage via any ISP other than your Vodafone ISP."

This is from the telstraclear.co.nz website - I don't know if there is some equivalent at vodafone.co.nz I could/should be using instead.

Stix

81 posts

Master Geek
+1 received by user: 8

#1008706 19-Mar-2014 09:01

Mike - A small delay is normal but not days without reporting.
I will email a screenshot showing current use as at this morning to VF cust services.
Regards

freitasm

BDFL - Memuneh
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#1008708 19-Mar-2014 09:03

johnr: Can anyone else on Geekzone confirm they are having issues with the usage meter for the Cable network?

It's working for me.

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Stix

81 posts

Master Geek
+1 received by user: 8

#1008752 19-Mar-2014 09:24

John / Mike at VF

FYI - fault logged with your CS ...see below.
Cheers

Thanks for contacting us.

Your email reference: 140319-000103
We appreciate that you have taken the time to write and you can be assured that we will be in touch as soon as possible.
If your request is of an urgent nature, you may wish to contact us by phone.
Kind Regards,
Vodafone Customer Service

Sideface

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#1008760 19-Mar-2014 09:45

No problems with me, ever - I use it every day.
NOTE that I am using the old Telstra Clear meter:
https://www.telstraclear.co.nz/customer-zone/internet-usage-meters/usagemeter/......

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dm2000

319 posts

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#1008794 19-Mar-2014 10:30

No issues with our TCL cable meter either

johnr

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#1008818 19-Mar-2014 10:58

@Stix have you tried checking usage from another PC?

Stix

81 posts

Master Geek
+1 received by user: 8

#1008930 19-Mar-2014 12:47

John - have tried logging in on another PC, still the same issue.
Regards

Stix

81 posts

Master Geek
+1 received by user: 8

#1009555 20-Mar-2014 08:32

John / VF participants...
Fyi - Still no joy with this issue today, i.e. data metering still not working and no response from VF Customer services to my report. Anything you can do to escalate a fix would be appreciated.
Thanks Stix

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