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4 posts

Wannabe Geek


Topic # 14283 25-Jun-2007 21:56
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I have just purchased a maxxv6 with the object of using it to connect to my notebook when travelling. After installing the software I get told that "your phone is being set up". I then get an error message c:\windows\inf\mdmgen.ing not found. When I ignore this .. as you do...the softtware then takes me to a message UMTS can not..... fall back to GPRS
I take this option and then I get GPRS can not..... contact your service provider.
Any ideas?
regards a very frustrated
Fergus

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27 posts

Geek


Reply # 76094 27-Jun-2007 10:57
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Hi Fergus, what OS are you running on your notebook? XP? Vista? Have you done a live update via the 'net on Motorola Phone Tools? (Assuming that MPT is the software interface you are using...)

Cheers,  Richie



4 posts

Wannabe Geek


  Reply # 76126 27-Jun-2007 17:21
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Hi
I am using XP Professional and I have updated the MPT software. I am a bit suspicious that the phone I hjave selected from the software programme may not be mine . The only option is the V6maxx.

27 posts

Geek


  Reply # 76128 27-Jun-2007 17:26
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Have you tried calling 0508 MOTOROLA? They should be able to point you in the right direction :)

nix

137 posts

Master Geek
+1 received by user: 1


  Reply # 76233 28-Jun-2007 19:58
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If it's any use I regularly use my Motorola V6 Maxx to connect under both XP Pro and Vista. I would suggest uninstalling and reinstalling the software.



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