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toyonut

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#143022 1-Apr-2014 12:38
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Hi we have a Biznet connection delivered to our CHCH office that went in last week on Friday. We have been working with Vodafone to try and troubleshoot why it is having very slow download performance. We have tried to remedy this by setting the Watchguard firewall unit to 100 mbps full duplex instead of auto detect and it has not helped. We are still getting 3mbps down and 3 mbps up on speedtest and those in the office are saying everything is very slow. I believe the biznet connection we have is a 10/5 connection delivered through an ethernet port installed on the wall. 
If anyone has a document with recommended router settings for a biznet connection that would be great to have something to compare our config to.

We are currently setting up a Cisco 881 router as a test as well to see if it is the watchguard hardware/config that is faulty.




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PeterReader
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  #1016506 1-Apr-2014 12:38
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




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  #1016598 1-Apr-2014 14:23
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No rate limiting policies on the Watchguard ?





       Gavin / xpd / FastRaccoon

 

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toyonut

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  #1016672 1-Apr-2014 17:00
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Not that I can find, It is pretty close to standard config really. Just loaded the latest 11.8.3 firmware update and that is pretty much it. The rule set it pretty limited and should not be interfering. Disabling the extra rules does not make a difference to speed.




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