Vodafone red - US cellphones?

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quickymart

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#143986 4-May-2014 09:24

I changed to Vodafone Red Essentials last month as it was a better deal for me.

On my last plan I remember that calls to the US and the UK (and Australia) were $2 for 30 minutes at a time. I do call the US at times as I have family there. Everyone I call is on their cellphone, and the $2 worked well, in fact I think calling rates to US landlines and cellphones were one in the same for a long time.

Last night I queried the plan I have and was told it was now $2 for 60 minutes - even better. But the CSR told me it's only to landlines, cellphones are not included. This is news to me as I don't call hardly any American landlines, as most of my family there only have mobiles. She seemed to think it had always been this way, and sounded like she didn't believe me when I told her how it had been previously.

Can someone from Vodafone please clarify? When did the distinction between US landlines/mobiles change?

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#1036297 4-May-2014 09:27

It's always been $2 for 60 minutes never 30 minutes and always been landlines only sorry but you are incorrect

quickymart

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#1036302 4-May-2014 09:36

Really? That's interesting. I've called heaps of cellphones in the past and never been charged more than the landline rate.

The 30 minutes thing is what I was told by a CSR when I changed plans (last year?).

I'll need to look at something else then...

johnr

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#1036304 4-May-2014 09:39

If you were not charged consider yourself lucky but the terms of this offer have been in place for many years and has not changed

Search $2 for 60 minutes on the main VodafoneNZ site

Kyanar

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#1036309 4-May-2014 09:54

How does one know the difference between a cellphone and landline though? From what I recall, cellphones use the same geographical number ranges as landlines in the US?

(I'm curious how Vodafone knows the difference for billing too! But that may not be something you can share)

johnr

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#1036311 4-May-2014 09:57

US have a similar thing to what we have here in New Zealand ' NAD '

quickymart

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#1036313 4-May-2014 10:01

The cellphones I call have the same number ranges as landline numbers, so how can one tell? Is there no way of knowing until you get your bill?

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johnr

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#1036314 4-May-2014 10:03

Terms

https://www.vodafone.co.nz/legal/terms-conditions/2-for-60/

johnr

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#1036315 4-May-2014 10:04

quickymart: The cellphones I call have the same number ranges as landline numbers, so how can one tell? Is there no way of knowing until you get your bill?

Something about the number range will be different, I will ask our Traffic and config team tomorrow they will know

quickymart

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#1036338 4-May-2014 10:45

Okay thanks John. I'll be interested to see what they say.
As an aside Telecom landlines don't have this differentation; it's one rate to call the USA, landline or mobile.

johnr

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#1036340 4-May-2014 10:47

quickymart:As an aside Telecom landlines don't have this differentation; it's one rate to call the USA, landline or mobile.

You are not calling from a land line you are calling from a mobile phone and it's the same on Vodafone fixed line

sidders80

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#1036377 4-May-2014 11:51

If it helps I had queried this a couple of years back and was given the response that US And Canada are the only countries where this $2 for 60 works on mobiles too as the cellphones have the same number range as a landline

This was after the CSR at Vodafone clarified with someone and called me back.

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johnr

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#1036379 4-May-2014 11:54

@quickymart Do a quick phone call to what you believe is a US mobile number then log into my ' My Account ' on the main Vodafone NZ site and look at the cost of that phone call and let us know,

If not DM me the US number and I will call and check the rating,

michaeln

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#1036466 4-May-2014 15:30

johnr:
quickymart: The cellphones I call have the same number ranges as landline numbers, so how can one tell? Is there no way of knowing until you get your bill?

Something about the number range will be different, I will ask our Traffic and config team tomorrow they will know

Maybe not. It is possible to port numbers between landlines and mobiles in the USA, so there can't be any difference in the number range that always shows up.

Of course, in the USA you pay to receive mobiles calls, as well as to make them (unlike landlines), so the caller does not incur any extra costs when calling a mobile.

I'm betting that the legalese protects Vodafone from absorbing extra costs that arise from calling mobiles. If there are no extra costs incurred, such as in the USA, I'm guessing it'll probably just be treated like a landline.

johnr

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#1036467 4-May-2014 15:31

michaeln:
johnr:
quickymart: The cellphones I call have the same number ranges as landline numbers, so how can one tell? Is there no way of knowing until you get your bill?

Something about the number range will be different, I will ask our Traffic and config team tomorrow they will know

Maybe not. It is possible to port numbers between landlines and mobiles in the USA, so there can't be any difference in the number range that always shows up.

Of course, in the USA you pay to receive mobiles calls, as well as to make them (unlike landlines), so the caller does not incur any extra costs when calling a mobile.

I'm betting that the legalese protects Vodafone from absorbing extra costs that arise from calling mobiles. If there are no extra costs incurred, such as in the USA, I'm guessing it'll probably just be treated like a landline.

Could be something during call setup,

johnr

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#1036476 4-May-2014 15:59

@quickymart Had it confirmed calling the US only does not matter if it's mobile or land line number still valid $2 for 60 minutes,

Are you getting charged for calls to the US?

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