Windows 8.1 Mail frustration

Forums › Vodafone New Zealand › Windows 8.1 Mail frustration

DamageInc

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Topic # 144039 5-May-2014 17:04

Hello,
A mate has asked me to help him setup his mail settings on his new Windows 8.1 laptop which I am having difficulty doing in the default Mail app.
With Vodafone obviously but I have tried doing it via the mail app & imap, tried through Outlook.com (which he already has an account) adding a pop3 account. No luck.

Can someone please point me in the right direction?
Thank you in advance.

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Reply # 1037219 5-May-2014 18:29

Have you looked at the help section on the Vodafone NZ site and Vodafone NZ community searched ' Email settings '

Everything is already covered you need to know

John

DamageInc

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Reply # 1037223 5-May-2014 18:33

I have been there already but I will try again, will let you know soon how I get on.

Thanks John

johnr

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Reply # 1037224 5-May-2014 18:34

Try a email client like Thunderbird also what error message are you getting?

Coil

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Reply # 1037225 5-May-2014 18:35

imap.vodafone.co.nz
smtp.vodafone.co.nz
Username is full email address, No SSL on outgoing or incoming.

johnr

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Reply # 1037226 5-May-2014 18:36

What port numbers are you using in the client setup?

Coil

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Reply # 1037234 5-May-2014 18:44

johnr: What port numbers are you using in the client setup?

keep default 110 and 25.

110 is POP... 143 is IMAP...

freitasm

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Reply # 1037243 5-May-2014 18:54

Remember:

Outlook.com uses its own protocol, you don't need to use POP/IMAP
Outlook.com should automatically be configured if the login to the Windows 8.1 is that account
Vodafone mail can be only accessed from within the Vodafone network (unless you use secure login - does VF support this?)

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Coil

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Reply # 1037249 5-May-2014 18:58

freitasm: Remember:

Outlook.com uses its own protocol, you don't need to use POP/IMAP
Outlook.com should automatically be configured if the login to the Windows 8.1 is that account
Vodafone mail can be only accessed from within the Vodafone network (unless you use secure login - does VF support this?)

You can access Vodafone emails from webmail or configuring a POP/IMAP service in a client with appropriate SMTP server.

Assuming he has a Vodafone email given he has tried Pop3 etc he should follow my post. If its an outlook.com mail service you need to login to the mail app with it or use it with Windows.
http://windows.microsoft.com/en-nz/windows-8/setup-email-contacts-tutorial

DamageInc

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Reply # 1037272 5-May-2014 19:23

This is what I am getting

DamageInc

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Reply # 1037273 5-May-2014 19:26

TimA:
freitasm: Remember:

Outlook.com uses its own protocol, you don't need to use POP/IMAP
Outlook.com should automatically be configured if the login to the Windows 8.1 is that account
Vodafone mail can be only accessed from within the Vodafone network (unless you use secure login - does VF support this?)

You can access Vodafone emails from webmail or configuring a POP/IMAP service in a client with appropriate SMTP server.

Assuming he has a Vodafone email given he has tried Pop3 etc he should follow my post. If its an outlook.com mail service you need to login to the mail app with it or use it with Windows.
http://windows.microsoft.com/en-nz/windows-8/setup-email-contacts-tutorial

yes a Vodafone email address
I notice the 8.1 Mail app only offers imap