[Resolved] Slow Vodafone DSL download speeds [21/05/2014]

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [Resolved] Slow Vodafone DSL download speeds [21/05/2014]

hairy1

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#146556 21-May-2014 20:12

We (along with a few other users) are experiencing very slow DSL download speeds (upload is not affected) and high pings tonight. Mine has gone to 1 Mbps down (from 29)

Thread is running over at Vodafone if anyone is interested:

http://community.vodafone.co.nz/t5/Broadband-landline-packs/Speed-issue/m-p/126425

Cheers, Matt.

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PeterReader

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#1050639 21-May-2014 20:12

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

21brandon21

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#1050656 21-May-2014 20:20

Mine is currently 0.4Mbps sigh. Hopefully not a sign of things to come since Unlimited.

johnr

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#1050670 21-May-2014 21:01

21brandon21: Mine is currently 0.4Mbps sigh. Hopefully not a sign of things to come since Unlimited.

Not related to unlimited at all

hairy1

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#1050672 21-May-2014 21:06

But what other explanation could there be? It has occurred just after unlimited plans were introduced. Coincidence? I think not! :-)

/runs and hides under desk to avoid JohnR's black helicopters...

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scuwp

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#1050680 21-May-2014 21:16

I joined exactly when the unlimited plan was introduced. Everything went swimmingly for the first week, until last Friday night when things ground to a near halt from about 8:30pm. Speeds changed from a fairly consistent 37/10 (down/up) to <1 down and not much better up. Monitoring since then indicates a pattern of slowing down from about 8pm through to about 10pm. Speed tests frequently come in around 3/4 or somewhere there.

Once I got past the "it's your house wiring" and basic trouble shooting, this has yesterday been raised as a job to check from the local exchange.

Helpdesk has been pretty good to deal with but not happy with a near unusable internet connection right when we are likely to use it most.

Its been 6 days now, and no sign of a resolution.

Pleased I am not the only one

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Coil

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#1050686 21-May-2014 21:23

Rebooted and working fine now. Was on 203.xx.xx.xx IP range.

9:40PM, Seems to be back.

hairy1

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#1050850 22-May-2014 08:38

There is no official update from Vodafone but it looks like speeds are back to normal.

Cheers, Matt.

My views (except when I am looking out their windows) are not those of my employer.