Getting only 16Mbit/s and 2Mbit/s with Vodafone VDSL

Forums › Vodafone New Zealand › Getting only 16Mbit/s and 2Mbit/s with Vodafone VDSL

wsydgx

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Topic # 146738 27-May-2014 18:58

DSL synchronization status:
Up
Connection status:
Showtime
Upstream line rate (kbit/s):
1794
Downstream line rate (kbit/s):
16435
Maximum upstream rate (kbit/s):
2041
Maximum downstream rate (kbit/s):
16736
Upstream noise safety coefficient (dB):
12.2
Downstream noise safety coefficient (dB):
13.1
Upstream interleave depth:
0
Downstream interleave depth:
0
Line standard:
VDSL
Upstream line attenuation (dB):
0
Downstream line attenuation (dB):
0
Upstream output power (dBmV):
6.8
Downstream output power (dBmV):
18.6
Downstream interleave depth:
None

Had VDSL for about a month now

Is this normal?
Not a huge speed increase from ADSL to VDSL at all
Thanks

PeterReader

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Reply # 1054520 27-May-2014 18:58

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

johnr

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Reply # 1054536 27-May-2014 19:00

DM @TimA your account number and link him to this thread

Athlonite

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Reply # 1054539 27-May-2014 19:04

somethings wrong here

Line standard:
VDSL
Upstream line attenuation (dB):
0< this should say something
Downstream line attenuation (dB):
0< this should say something

those two shouldn't say Zero and without knowing what they are specifically no one on here is going to able to give you a conclusion as to why your not getting better my guess would be high down stream attenuation. Log a fault with Vodafone

sbiddle

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Reply # 1054540 27-May-2014 19:06

As your attenuation figures aren't shown it's impossible to really offer any advice.

You've either got a wiring fault or are outside the VDSL2 coverage area.

xpd

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Reply # 1054549 27-May-2014 19:20

One person supports this post

Mine shows the same, 0 for those values - bug in the HG659 I'd say.

XPD / Gavin / DemiseNZ

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Coil

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Reply # 1054553 27-May-2014 19:28

Usually a wiring fault you would still have a decent upload. Looks like distance of line.
Still better than ADSL.

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wsydgx

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Reply # 1054626 27-May-2014 21:14

TimA: Usually a wiring fault you would still have a decent upload. Looks like distance of line.
Still better than ADSL.

Is there anything Vodafone can do about it?

Coil

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Reply # 1054627 27-May-2014 21:18

wsydgx:
TimA: Usually a wiring fault you would still have a decent upload. Looks like distance of line.
Still better than ADSL.

Is there anything Vodafone can do about it?

I would love to be able to break physics but unfortunately due to the nature of how they work JohnR and i dont possess that power.
If you can PM me your address or landline number i can have a quick check to be sure it isnt a fault.

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johnr

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Reply # 1054631 27-May-2014 21:27

@TimA checked one the other day from the VodafoneNZ community and the customers copper run from exchange to house was 1.2km which is not ideal at all

Athlonite

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Reply # 1054697 28-May-2014 02:56

So really the install should probably never have gone ahead if the tech had done his job properly and checked the Attenuation on the line in the first place as these speeds would have been this bad from the get go whether line fault or distance