Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


essceebird

33 posts

Geek


#147124 10-Jun-2014 00:46
Send private message

Hi there, we have just had VDSL connected at our house this morning. I have since setup the router and have been connecting all of our devices this evening to the new service. I have no issues with my wife's phone (Galaxy S2), iPad Air, PC laptop, my Galaxy S1, and the PS3. I do however have an issue trying to connect our iMac. For some reason it won't connect even though the Wifi SSID is found, I enter the WPA/WPA2 PSK and it states that the connection failed.

This is very frustrating as everything else is working fine. OSX 10.9.2 Mavericks is what the iMac is running in case that's important. Has anyone else experienced this or could offer me some tips please?

Very impressed with our connection now (relative to the "rural" Taranaki ADSL speed we had before!):





Filter this topic showing only the reply marked as answer Create new topic
PeterReader
6015 posts

Uber Geek

Trusted
Geekzone
Lifetime subscriber

  #1062272 10-Jun-2014 00:46
Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

 

These links are referral codes: Sharesies | Mighty Ape 




chewster
127 posts

Master Geek

Trusted

  #1062287 10-Jun-2014 01:45
Send private message

First thing I'm thinking of is if iMac has been connected to older router with same SSID. Sometimes can cause weird glitchyness and would often be a good idea to delete older version of same SSID name from wifi settings on the Mac. Second thing is reboot router. Third thing would be try changing wifi channel seeing if and 2.4/5GHz + a/b/g/n options make a difference.




If my post helped you, consider my referrals (: Sharesies $5 referral code, Skinny 4GB buddy code, Contact Energy $100 promo code


DjShadow
4074 posts

Uber Geek

ID Verified
Trusted

  #1062292 10-Jun-2014 06:29
Send private message

Best tip I can give with the HG659 is if you can use the 5ghz channels if you can, I would imagine if you are rural then congestion in the 2.4ghz band wouldn't be much of a problem as us city folk would have.



sbiddle
30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #1062319 10-Jun-2014 07:25
Send private message

How old is the iMac?

Modern Apple devices are terrible on WiFi - in particular all the new Macbooks. Many Apple products are no longer even certified by the WiFi Alliance.

MikeHales
615 posts

Ultimate Geek

Trusted

  #1062333 10-Jun-2014 07:57
Send private message

Following on from Kieran, swapping the channel to 5GHz should help.

m

essceebird

33 posts

Geek


  #1062531 10-Jun-2014 12:49
Send private message

Cheers everyone for the speedy replies. Sorry but I don't quite know how to multi-quote on this forum yet so I'll summarise answers below:

@KieranRead
I did forget the old connection on the iMac and ensured that I set up the new connection with a different SSID. I will look at a reboot and channel frequency switch tonight.

@DjShadow (great music artist by the way!)
I hadn't thought about interference issues to be honest, we do have cordless phones in the house so I'll check them out.

@sbiddle
The iMac is less than three months old so it is the latest model which doesn't sound too good based on what you've mentioned about the WiFi.

@MikeHales
Cheers, as above I'll investigate the channel frequency tonight. It is strange that the latest iPad has no issues though but I guess they use a different WiFi aerial/hardware perhaps?

dejadeadnz
2394 posts

Uber Geek
Inactive user


  #1062824 10-Jun-2014 19:42
Send private message

I'd pretty much second what KieranReid wrote. This router is known to play a bit funny with Apple devices (there are threads on VF Community on this also). When we first had it, having things on 2.4 and 5 Ghz would not work, nor would shutting 2.4 Ghz. In the end what got things going was when I specified a channel and used 2.4 Ghz only, which is quite contrary to the experience of many others (many finding that 5 Ghz only works best). We went from only 1 Apple device connecting to 1 MacBook Air, 2 Iphones and 1 Ipad connecting perfectly.

The Huawai might be big and ugly but in my experience it provides exceptional wifi coverage/propagation, outstanding stability and speeds once everything is set up.



 
 
 
 

Send money globally for less with Wise - one free transfer up to NZ$900 (affiliate link).
sbiddle
30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #1062834 10-Jun-2014 19:58
Send private message

If you're bored try searching for WiFi issues on the Apple Support forums, there are huge numbers of recent threads with literally thousands of posts with basically no fixes. There are also numerous threads on WiFi  vendor sites such as the aerohive and ubiquiti sites also with constant complaints about Apple products.




dejadeadnz
2394 posts

Uber Geek
Inactive user


  #1062851 10-Jun-2014 20:26
Send private message

I like Apple stuff (mostly the iOS universe only and the related hardware - I consider my MacBook Air nothing special and OS X to be rubbish) but Sbiddle is right. Wifi related issues on Apple products are so well-known and oft talked about it's not funny. But if you dare mention this on the Mac/Apple fanboi sites, be ready to be abused and worse. The fanaticism of Apple "fans" (all the uuuhhhh, ohhhh and ahhing by the developer fanbois/gals at the recent WWDC for example were close to vomit inducing), along with the pig-headedness of Apple itself, frequently allow issues that ought not remain to, well, remain. From experience I know that others using non-Apple products have little problems with the Wifi of this router.



sbiddle
30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #1062852 10-Jun-2014 20:32
Send private message

Apple's solution is to buy their own WiFi kit - and then you start dealing with issues where non Apple products don't want to work on them.





essceebird

33 posts

Geek


  #1062979 10-Jun-2014 21:57
Send private message

Cheers for the tips guys, I have spent the last couple of hours trying the different settings mentioned such as setting the channel frequency etc. All of this was to no avail, i.e. setting to 5 GHz only or 2.4 GHz. I discovered a WiFi best practices document on Apple Support and, blow me down, after following all of their recommended settings all of a sudden it will connect!

It was called "iOS and OS X: Recommended settings for Wi-Fi routers and access points" FYI.

 

 

Filter this topic showing only the reply marked as answer Create new topic





News and reviews »

Logitech G522 Gaming Headset Review
Posted 18-Jun-2025 17:00


Māori Artists Launch Design Collection with Cricut ahead of Matariki Day
Posted 15-Jun-2025 11:19


LG Launches Upgraded webOS Hub With Advanced AI
Posted 15-Jun-2025 11:13


One NZ Satellite IoT goes live for customers
Posted 15-Jun-2025 11:10


Bolt Launches in New Zealand
Posted 11-Jun-2025 00:00


Suunto Run Review
Posted 10-Jun-2025 10:44


Freeview Satellite TV Brings HD Viewing to More New Zealanders
Posted 5-Jun-2025 11:50


HP OmniBook Ultra Flip 14-inch Review
Posted 3-Jun-2025 14:40


Flip Phones Are Back as HMD Reimagines an Iconic Style
Posted 30-May-2025 17:06


Hundreds of School Students Receive Laptops Through Spark Partnership With Quadrent's Green Lease
Posted 30-May-2025 16:57


AI Report Reveals Trust Is Key to Unlocking Its Potential in Aotearoa
Posted 30-May-2025 16:55


Galaxy Tab S10 FE Series Brings Intelligent Experiences to the Forefront with Premium, Versatile Design
Posted 30-May-2025 16:14


New OPPO Watch X2 Launches in New Zealand
Posted 29-May-2025 16:08


Synology Premiers a New Lineup of Advanced Data Management Solutions
Posted 29-May-2025 16:04


Dyson Launches Its Slimmest Vaccum Cleaner PencilVac
Posted 29-May-2025 15:50









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.