I recently changed from a Vodafone Entertain ADSL2+ plan to a Vodafone Entertain VDSL plan. I received my VDSL modem one month after I applied for the new plan and a technician came over for installation one month after I received the modem, so I waited a total of two months before my VDSL was activated.
I was disappointed at the fact that the technician told me on the phone before he arrived that he was instructed by my internet provider to install a splitter, but did not think it was important. When I asked why it wasn't important, he just told me that I did not need one. During the same conversation on the phone before he arrived, he told me to plug in my VDSL and once he arrived at my house he spent two minutes at max there while just making a phone call and leaving.
I feel like if all I had to do was plug in the modem, why did I have to wait for so long? I rang Vodafone to tell them about my experience and they didn't seem too fussed about the length of time I waited or the process of the installation even though I was told I would only wait a maximum of two weeks for installation.
It has been almost a week since the installation and the speed is slower than ADSL. I rang Vodafone yesterday and was told the speed most likely won't increase anymore than what I am receiving at the moment (I posted an image below of the speed I am getting now). I am located in Auckland City and was told I am 5km from the cabinet and I'm not sure if that's too far to receive a generous speed? Are there any tips that could help to increase the speed of my VDSL? Your help would be greatly appreciated. Thank you!