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381 posts

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Topic # 147278 14-Jun-2014 14:12
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Heya,

We just signed up to vodafone vdsl with phone line and I was surprised to hear from the CSR on the phone that NO master filter would be installed? I thought all VDSL installs involved a chorus tech coming out and installing a master splitter?

Also, we have two lines coming into the house, we're upgrading from adsl to vdsl and so I assume the same line that had the adsl will be used for the vdsl (which is what we want. In the past we had the adsl setup on the incorrect line).

Cheers

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  Reply # 1065545 14-Jun-2014 14:20
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If you only have a single jack point in the house then no VDSL master filter is required

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  Reply # 1065546 14-Jun-2014 14:20
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Second time I read someone saying vodafone CSR are saying no master splitter will be installed on VDSL. Unless the CSR knows something about your home that we don't know and you are not saying...

I guess we will start reading about "my VDSL speeds are not all that I expected" from quite a few people here pretty soon.





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  Reply # 1065564 14-Jun-2014 14:34
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freitasm: Second time I read someone saying vodafone CSR are saying no master splitter will be installed on VDSL. Unless the CSR knows something about your home that we don't know and you are not saying...

I guess we will start reading about "my VDSL speeds are not all that I expected" from quite a few people here pretty soon.



*Grabs popcorn to await the next exciting sbiddle blog post*



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  Reply # 1065567 14-Jun-2014 14:47
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johnr: If you only have a single jack point in the house then no VDSL master filter is required


Right ok that makes sense, in my case we have multiple jackpoints so does that mean a chorus tech will come out? Just not sure on the whole process really as this contradicts what we were told.

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  Reply # 1065572 14-Jun-2014 15:02
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itey:
johnr: If you only have a single jack point in the house then no VDSL master filter is required


Right ok that makes sense, in my case we have multiple jackpoints so does that mean a chorus tech will come out? Just not sure on the whole process really as this contradicts what we were told.


My point exactly. Did you tell the CSR how many jackpoints you have at home? If not, how could they know or assure you a master splitter is not required?








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  Reply # 1065584 14-Jun-2014 15:21
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No I didn't say anything about the jack points, just asked if a master filter was required and he just said no none required.

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  Reply # 1065585 14-Jun-2014 15:22
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  Reply # 1065587 14-Jun-2014 15:25
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for the record - if no master splitter is installed I'm going to cancel the installation as imo its unacceptable to have vdsl installed without a splitter when the other providers are offering the splitter for the same price.

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  Reply # 1065593 14-Jun-2014 15:33
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itey: for the record - if no master splitter is installed I'm going to cancel the installation as imo its unacceptable to have vdsl installed without a splitter when the other providers are offering the splitter for the same price.


instead of setting them up to fail why not ring them and insist you need a master filter




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  Reply # 1065604 14-Jun-2014 15:55
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well yeh, I know that. I want to clarify on here what the story is as I don't want to hassle a poor CSR if it turns out that the first guy just made a mistake.

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  Reply # 1065676 14-Jun-2014 18:37
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itey: well yeh, I know that. I want to clarify on here what the story is as I don't want to hassle a poor CSR if it turns out that the first guy just made a mistake.


vodafone generally do a full installation, so unless you have said something to the CSR to make them think that is not required, ild expect a mistake has been made.

call up and ask what the story is, or send TimA a pm, he will set you right.




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  Reply # 1065767 14-Jun-2014 22:03
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What is Classed as a "FULL" installation to be fair to this topic.





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  Reply # 1065771 14-Jun-2014 22:10
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itey: No I didn't say anything about the jack points, just asked if a master filter was required and he just said no none required.


re-word that and ask if a VDSL quality splitter will be installed at time of installation, and the vdsl service will run with out a splitter but as you add the small individual ones it lowers the line quality casuing a poor SNR = lower connect speeds and poor service.

personally id be running a cat5e to the demarc and have the vdsl splitter installed, instead of using existing internal wiring to rule out bad connections.





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  Reply # 1065775 14-Jun-2014 22:25
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johnr: If you only have a single jack point in the house then no VDSL master filter is required


Where is sbiddle?





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  Reply # 1065791 14-Jun-2014 22:32
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nakedmolerat:
johnr: If you only have a single jack point in the house then no VDSL master filter is required


Where is sbiddle?


He's probably already exploded with rage.



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