[TelstraClear] Pulling my hair out: configuring Belkin ADSL2+ for TelstraClear

Forums › One NZ (including Farmside) › [TelstraClear] Pulling my hair out: configuring Belkin ADSL2+ for TelstraClear

donnaz

94 posts

Master Geek

#14800 20-Jul-2007 19:44

After reading your forum last night I have today purchased a Belkin ADSL2+ Modem with Wireless-G Router. I cannot get it connected. I have been on the phone twice to Belkin and they say it must be my computer. It is really difficult to understand them on the phone and you have to concentrate very hard. I have it all plugged - the power light, the wireless light the phone light and the usb light are all going.... but no go - it is like it isn't recognised by my computer. I plug my old modem back in and everthing is fine. Would there be some kind person here who could help me at all please.

Thank you

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#79018 20-Jul-2007 19:46

Just to make sure, are you on TCL cable or ADSL?

donnaz

94 posts

Master Geek

#79019 20-Jul-2007 19:47

forgot to mention that I am on Broadband with TelstraClear and want to communicate between my pc and a laptop

donnaz

94 posts

Master Geek

#79020 20-Jul-2007 19:48

I am on ADSL

freitasm

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#79021 20-Jul-2007 19:50

Please forget my previous reply here, it was for TelstraClear cable modem.

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rscole86

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#79022 20-Jul-2007 20:00

So you have connected it to your PC via the USB cable?

Have you transferred the settings from your old router to your new one?

donnaz

94 posts

Master Geek

#79023 20-Jul-2007 20:06

It came with a blue Ethernet cable. I have connected that to the Lan port on the router and into my pc.

mmmm haven't transferred my settings from my old modem - not sure how to do that - never said anything on the quick start guide about that. I can't complete the steps on the Quick Start Guide as you need to be able to connect to the internet.

Could I go and do that with my old modem plugged in maybe?

I really appreciate your help

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stevonz

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#79024 20-Jul-2007 20:14

Give us a few clues of where you are at.

Can you connect to the internet using the ADSL modem? I assume it has ethernet ports & therefore you should be able to connect to the riuter 'wired' to ensure connectivity.

Have you configured / setup anything such an install disc? You would've needed to defien SSID & whether this is broadcasted, SECURITY: WEP, WPA..., your ADSL user settings for your ISP??

If you can connect via ethernet, we can move onto wireless connectivity...

Cheers, Stevo

stevonz

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#79025 20-Jul-2007 20:16

Sorry was tending to my child while these other posts came in. You need your ISP settings to be maintained in the modem settings. You should have these in a letter from your ISP. You could also try to phone them to give you these too

Cheers, Stevo

donnaz

94 posts

Master Geek

#79026 20-Jul-2007 20:27

I can't connect with the new modem but I can with the old one. The old one wasn't connected with ethernet - just a usb plug and phone line cord.

2 discs came with the router and adapter. The router one only has a manual on it and the adapter one loaded fine.

Is there any way I can reply to you on this forum so I can see your questions to me and answer them at the same time instead of a new window coming up?

donnaz

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#79027 20-Jul-2007 20:36

somehow lost contact back now

stevonz

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#79028 20-Jul-2007 20:51

nope, not really.

You need to harvest your ISP setings from your USB modem & transfer them to your Belkin modem. Once you get internet connectivity - you can sort out whther the wireless is sorted. You maybe able to right-click on your current modem icon (while its connected) in the system tray or connect with an install CD to teh modem settings...

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donnaz

94 posts

Master Geek

#79029 20-Jul-2007 21:06

Would that be the install cd from my Dynalink (the one that operates) old modem.

I have done the right click thing in Device Manager there is no info on the configuration of my old modem that relates to any info that would be needed for my new one

riahon

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#79031 20-Jul-2007 21:27

Hello,
When you plug the ethernet cable to the modem does the "Local Area Connection" balloon appear?
If so then it should be a matter of opening internet explorer and typing in the default address of your modem. What model# is your modem?

You also mention this is connecting to a laptop - dont be offended but by chance do you have your old dynalink connected still to another computer?

Cheers
Sam

donnaz

94 posts

Master Geek

#79033 20-Jul-2007 21:40

riahon: Hello,
When you plug the ethernet cable to the modem does the "Local Area Connection" balloon appear?
If so then it should be a matter of opening internet explorer and typing in the default address of your modem. What model# is your modem?

You also mention this is connecting to a laptop - dont be offended but by chance do you have your old dynalink connected still to another computer?

Cheers
Sam

I am not offended at all - just glad for the help but feel I should just about give up as I am taking up everyones precious time.

I only have the one Dynalink modem and that is connected now to my pc so I can connect to the internet to talk to you.
I have the new Wireless modem connected to my pc (but not the phone line as I am using it) - when I just pulled out the Ethernet cable it came up with a message Local Area Connection3 - A network cable is unplugged. .. but when I plug it back in no balloon appears from the bottom bar.

My Wireless modem model is FSD7633au4A.

When I typed in the default address of my modem (belkin say 192.168.2.1) it won't connect to the webpage. They did get me on to it today but each time we had finished it still said "no connection". I am with Paradise but interestingly enough I saw on Clear.net site (in my looooong quest to find answers) that they say to configure your router to PPPoE. Belkin say it is PPPoA. Maybe you only use the PPPoE if you are with Clear???

riahon

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#79035 20-Jul-2007 21:49

Have you checked your "Local Area Connection" Status / Properties. Double click '2 computers' bottom right then click on properties, then highlight internet protocol and click on properties. At this stage I would ensure that it is set to "obtain IP automatically" then out of there. Open browser again and try 192.168.2.1 again.

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