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Topic # 148687 27-Jun-2014 15:46
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Hi guys,

We are switching over to Vodafone for our phone and broadband and sky because of the free sky deal/partnership. Now we currently had ADSL but are wanting to upgrade to VDSL(would rather have fibre but it's not avaialble in our area yet), which IS available in our area. So we signed up for it and everything was swell, but then we get told that VDSL will not work. I then had to speak to about ten different people getting the run around from both Vodafone and chorus to try and get any explanation at all as to why it will not work. So now the excuse I have been told from Vodafone is that chorus has advised that if they put us on VDSL there would be too many people on it and our speed and everyone else's speed will be too slow. The speed mentioned was slightly faster than dial up. Now I'm not sure how it all works but if it was simply sharing the total bandwidth available then how could adding one more reduce it by that much?! Makes zero sense to me and seems completely unfair and ridiculous.
No one I have spoken to(including Vodafone reps) have ever heard of this happening so I am wondering if anyone here can shed some more light on it. I really want to do all I can to try and get better internet as currently I cannot do twitch streaming etc which is something I really want to get into. Vodafone have said to take it any further I would have to go to chorus but I fear they will just fob me off. There were chorus workers in our street the other day with the lines pulled up out of manholes, and a neighbour said they had mentioned they were installing fibre but I'm not certain(our area is scheduled for fibre but has no date).

I am located in Palmerston North, in the west end area.

Any help is greatly appreciated,

Thanks,

Sean.

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  Reply # 1075609 27-Jun-2014 15:46
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1075626 27-Jun-2014 15:53
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Pm me acct and ill look.

 

Wall of text sorry. Didnt read all.

 
 
 
 


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  Reply # 1075643 27-Jun-2014 15:59
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Most likely you are simply too far away, and whoever explained it to you doesn't understand.




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  Reply # 1075653 27-Jun-2014 16:49
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Inphinity: Most likely you are simply too far away, and whoever explained it to you doesn't understand.


Chorus rejected with 11.68 attenuation.

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  Reply # 1075661 27-Jun-2014 16:55
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Where in Palmy are you located? There are a few areas that physical distance is ok but cable quality is terrible.

Edit: More specific than West End.

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  Reply # 1075665 27-Jun-2014 17:07
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Isn't being less than 10.8 db the Magic number for VDSL?

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  Reply # 1075670 27-Jun-2014 17:13
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wellygary: Isn't being less than 10.8 db the Magic number for VDSL?


I have seen 26dB attenuation before.. Hope they are actually enforcing the correct spec now. Even then. I would let it fly.

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  Reply # 1075672 27-Jun-2014 17:14
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TimA:
Inphinity: Most likely you are simply too far away, and whoever explained it to you doesn't understand.


Chorus rejected with 11.68 attenuation.


What's the cut off?







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  Reply # 1075690 27-Jun-2014 17:47
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solaybro:
TimA:
Inphinity: Most likely you are simply too far away, and whoever explained it to you doesn't understand.


Chorus rejected with 11.68 attenuation.


What's the cut off?


"Isn't being less than 10.8 db the Magic number for VDSL?"

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  Reply # 1075742 27-Jun-2014 19:48
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An just to add to the confusion - fibre networks are all around the place - the bigger green cabinets are feed by it (that how the xDSL backhall from them is done) along with many business  - If you are in the west towards maxwells line then the fibre the Chorus techs were working on has nothing to do with UFB @ this stage



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  Reply # 1075785 27-Jun-2014 21:49
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TimA:
Inphinity: Most likely you are simply too far away, and whoever explained it to you doesn't understand.


Chorus rejected with 11.68 attenuation.


I'm tech savvy but not that tech savvy lol, can you please explain what exactly this means? Can anything be done? Was the excuse they gave me valid(would slow us down to almost dial up speeds and everyone else slowed down as well)??

Thanks.

To the other poster asking for the area, it's down Ilford place, off Kingston st.

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  Reply # 1075786 27-Jun-2014 21:51
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Seanskatesalot:
TimA:
Inphinity: Most likely you are simply too far away, and whoever explained it to you doesn't understand.


Chorus rejected with 11.68 attenuation.


I'm tech savvy but not that tech savvy lol, can you please explain what exactly this means? Can anything be done? Was the excuse they gave me valid(would slow us down to almost dial up speeds and everyone else slowed down as well)??

Thanks.

To the other poster asking for the area, it's down Ilford place, off Kingston st.


Chorus being anal.



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  Reply # 1075788 27-Jun-2014 21:56
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TimA:
Seanskatesalot:
TimA:
Inphinity: Most likely you are simply too far away, and whoever explained it to you doesn't understand.


Chorus rejected with 11.68 attenuation.


I'm tech savvy but not that tech savvy lol, can you please explain what exactly this means? Can anything be done? Was the excuse they gave me valid(would slow us down to almost dial up speeds and everyone else slowed down as well)??

Thanks.

To the other poster asking for the area, it's down Ilford place, off Kingston st.


Chorus being anal.


Ok so what is the min or max attenuation for VDSL? Is mine too high or too low? Can I fight them on this and get it done?

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  Reply # 1075792 27-Jun-2014 22:03
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Chorus being anal.


Can you elaborate?
How is defining a minimum service specification 'being anal'?

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  Reply # 1075794 27-Jun-2014 22:05
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Seanskatesalot: Ok so what is the min or max attenuation for VDSL? Is mine too high or too low? Can I fight them on this and get it done?


Too high.
And no, you can't fight it. If you are given a VDSL service, it'll probably be followed with an "I'm not getting VDSL speed" thread.

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