Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


126 posts

Master Geek
+1 received by user: 4


Topic # 148807 1-Jul-2014 14:13
Send private message

Is there an outage for the vodafone cable broadband usage page?
I can ping www.telstraclear.co.nz but when I try to browse the site I eventually (after a long wait) get a Service unavailable message.
Anyone else?

Filter this topic showing only the reply marked as answer Create new topic
709 posts

Ultimate Geek
+1 received by user: 404

Trusted
Vodafone NZ

  Reply # 1077906 1-Jul-2014 14:15
Send private message

That site has been decomissioned. Try accessing customer zone through this link: http://customerzone.vodafone.co.nz/




1384 posts

Uber Geek
+1 received by user: 481

Trusted

  Reply # 1077907 1-Jul-2014 14:15

Telstraclear.co.nz has been retired as of today, & the content moved across to https://customerzone.vodafone.co.nz/. There should be a redirect in place shortly if there isn't already.

Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones




126 posts

Master Geek
+1 received by user: 4


  Reply # 1077916 1-Jul-2014 14:22
One person supports this post
Send private message

thank you.

2505 posts

Uber Geek
+1 received by user: 932

Subscriber

  Reply # 1077950 1-Jul-2014 14:49
Send private message

The biznet usage alert emails still show the old link, at least as of last night:

"We will try to send you another email if you use 100% of the current pack.

 

 

 

You can check an estimate* of your total usage for your current billing period at www.telstraclear.co.nz/tools/usagemeter ."




Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD // Samsung U28D590D @ 3840x2160 & Asus PB278Q @ 2560x1440
Samsung Galaxy S5 SM-G900I w/Spark

121 posts

Master Geek
+1 received by user: 28

Subscriber

  Reply # 1077967 1-Jul-2014 15:15
Send private message

The redirect is in place, but I've just noticed the third-party Android app I occasionally use (Telstraclear Broadband Usage from the Play Store) has stopped working. I guess it doesn't make it through the redirect. Hopefully the app author will release an update.

(I know there are now unlimited plans, but we've never used more than 50% of our current monthly bandwidth limit anyway, so I'm not exactly in a rush to upgrade. I like to check usage every week or so and the Android app is convenient for that.)



126 posts

Master Geek
+1 received by user: 4


  Reply # 1078375 2-Jul-2014 05:10
Send private message

Yeah, my favourite desktop tool for checking my usage meter TUC has also stopped working. Tried to notify the author but the email got rejected :-(


1658 posts

Uber Geek
+1 received by user: 765


  Reply # 1078422 2-Jul-2014 08:48
Send private message

Are there any plans to upgrade that hideous, 1990s, plain-text only Clearnet webmail interface?  It could really do with moving into the 21st century.




Most of the trouble in the world is caused by people wanting to be important. (T.S. Eliot)


1384 posts

Uber Geek
+1 received by user: 481

Trusted

  Reply # 1078526 2-Jul-2014 11:33

floydbloke: Are there any plans to upgrade that hideous, 1990s, plain-text only Clearnet webmail interface?  It could really do with moving into the 21st century.


I don't believe there are any plans for ClearNet at this stage, sorry.




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


319 posts

Ultimate Geek
+1 received by user: 37


  Reply # 1079221 3-Jul-2014 10:47
Send private message

Now that this site has been retired (bit of a surprise) how on earth does someone setup a credit card or pay their bill etc.?  I'm a recent Vodafone Naked Cable + VF TV customer and absolutely dread having to ring the customer support line to ask..

I've registered on the My Vodafone site but you can do absolutely zero with it from what I can see.  Doesn't show a bill, can't pay a bill, add a credit card, add services (TV channels) or upgrade to 130Mb (if I wanted to). It all seems to be centered around mobile customers only.

Am I missing something or with Vodafone do you have to ring up the call center to do anything? 

1384 posts

Uber Geek
+1 received by user: 481

Trusted

  Reply # 1079262 3-Jul-2014 11:28

rp1790: Now that this site has been retired (bit of a surprise) how on earth does someone setup a credit card or pay their bill etc.?  I'm a recent Vodafone Naked Cable + VF TV customer and absolutely dread having to ring the customer support line to ask..

I've registered on the My Vodafone site but you can do absolutely zero with it from what I can see.  Doesn't show a bill, can't pay a bill, add a credit card, add services (TV channels) or upgrade to 130Mb (if I wanted to). It all seems to be centered around mobile customers only.

Am I missing something or with Vodafone do you have to ring up the call center to do anything? 


Hey there,

 The whole site has been shifted over to https://customerzone.vodafone.co.nz/, so everything you've done in the past should still be present & working - please sing out if anything's broken & I'll get it passed along to the web team. :)

Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


319 posts

Ultimate Geek
+1 received by user: 37


  Reply # 1079272 3-Jul-2014 11:39
Send private message

Thanks NikT, but my login has not been transferred over. Where I had an account under https://www.telstraclear.co.nz/selfservice-customerzone/secure/myprofile.jsf this does not work at https://customerzone.vodafone.co.nz/ .

1384 posts

Uber Geek
+1 received by user: 481

Trusted

  Reply # 1079298 3-Jul-2014 12:19

rp1790: Thanks NikT, but my login has not been transferred over. Where I had an account under https://www.telstraclear.co.nz/selfservice-customerzone/secure/myprofile.jsf this does not work at https://customerzone.vodafone.co.nz/ .


Was this a username you set up yourself, or are you using your account number/account password? I understand some folks may be having issues with a duplicate login screen, which is currently being worked on. If you could please send me a private message with your account number, I can check things out at this end.

Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


319 posts

Ultimate Geek
+1 received by user: 37


  Reply # 1079299 3-Jul-2014 12:21
Send private message

Nik, did send you a PM earlier.  Don't have the acct #, threw all paperwork out and the acct # was part of my online info (which I don't have now).

Filter this topic showing only the reply marked as answer Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.