www.telstraclear.co.nz returning service unavailable

Forums › Vodafone New Zealand › www.telstraclear.co.nz returning service unavailable

Garfield69

126 posts

Master Geek
+1 received by user: 4

Topic # 148807 1-Jul-2014 14:13

Is there an outage for the vodafone cable broadband usage page?
I can ping www.telstraclear.co.nz but when I try to browse the site I eventually (after a long wait) get a Service unavailable message.
Anyone else?

Demeter

709 posts

Ultimate Geek
+1 received by user: 404

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Vodafone NZ

Reply # 1077906 1-Jul-2014 14:15

That site has been decomissioned. Try accessing customer zone through this link: http://customerzone.vodafone.co.nz/

http://community.vodafone.co.nz
onlinecare@vodafone.co.nz

NikT

1429 posts

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Reply # 1077907 1-Jul-2014 14:15

Telstraclear.co.nz has been retired as of today, & the content moved across to https://customerzone.vodafone.co.nz/. There should be a redirect in place shortly if there isn't already.

Cheers,

- Nik

Product Manager @ PB Tech

https://pbtech.co.nz/smartphones

Garfield69

126 posts

Master Geek
+1 received by user: 4

Reply # 1077916 1-Jul-2014 14:22

One person supports this post

thank you.

Inphinity

2522 posts

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+1 received by user: 937

Subscriber

Reply # 1077950 1-Jul-2014 14:49

The biznet usage alert emails still show the old link, at least as of last night:

"We will try to send you another email if you use 100% of the current pack.

You can check an estimate* of your total usage for your current billing period at www.telstraclear.co.nz/tools/usagemeter ."

Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD // Samsung U28D590D @ 3840x2160 & Asus PB278Q @ 2560x1440
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heapsort

123 posts

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+1 received by user: 28

Subscriber

Reply # 1077967 1-Jul-2014 15:15

The redirect is in place, but I've just noticed the third-party Android app I occasionally use (Telstraclear Broadband Usage from the Play Store) has stopped working. I guess it doesn't make it through the redirect. Hopefully the app author will release an update.

(I know there are now unlimited plans, but we've never used more than 50% of our current monthly bandwidth limit anyway, so I'm not exactly in a rush to upgrade. I like to check usage every week or so and the Android app is convenient for that.)

Garfield69

126 posts

Master Geek
+1 received by user: 4

Reply # 1078375 2-Jul-2014 05:10

Yeah, my favourite desktop tool for checking my usage meter TUC has also stopped working. Tried to notify the author but the email got rejected :-(

floydbloke

1685 posts

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Reply # 1078422 2-Jul-2014 08:48

Are there any plans to upgrade that hideous, 1990s, plain-text only Clearnet webmail interface? It could really do with moving into the 21st century.

Most of the trouble in the world is caused by people wanting to be important. (T.S. Eliot)

NikT

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Reply # 1078526 2-Jul-2014 11:33

floydbloke: Are there any plans to upgrade that hideous, 1990s, plain-text only Clearnet webmail interface? It could really do with moving into the 21st century.

I don't believe there are any plans for ClearNet at this stage, sorry.

Product Manager @ PB Tech

https://pbtech.co.nz/smartphones

rp1790

323 posts

Ultimate Geek
+1 received by user: 37

Reply # 1079221 3-Jul-2014 10:47

Now that this site has been retired (bit of a surprise) how on earth does someone setup a credit card or pay their bill etc.? I'm a recent Vodafone Naked Cable + VF TV customer and absolutely dread having to ring the customer support line to ask..

I've registered on the My Vodafone site but you can do absolutely zero with it from what I can see. Doesn't show a bill, can't pay a bill, add a credit card, add services (TV channels) or upgrade to 130Mb (if I wanted to). It all seems to be centered around mobile customers only.

Am I missing something or with Vodafone do you have to ring up the call center to do anything?

NikT

1429 posts

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Reply # 1079262 3-Jul-2014 11:28

rp1790: Now that this site has been retired (bit of a surprise) how on earth does someone setup a credit card or pay their bill etc.? I'm a recent Vodafone Naked Cable + VF TV customer and absolutely dread having to ring the customer support line to ask..

I've registered on the My Vodafone site but you can do absolutely zero with it from what I can see. Doesn't show a bill, can't pay a bill, add a credit card, add services (TV channels) or upgrade to 130Mb (if I wanted to). It all seems to be centered around mobile customers only.

Am I missing something or with Vodafone do you have to ring up the call center to do anything?

Hey there,

The whole site has been shifted over to https://customerzone.vodafone.co.nz/, so everything you've done in the past should still be present & working - please sing out if anything's broken & I'll get it passed along to the web team. :)

Cheers,

- Nik

Product Manager @ PB Tech

https://pbtech.co.nz/smartphones

rp1790

323 posts

Ultimate Geek
+1 received by user: 37

Reply # 1079272 3-Jul-2014 11:39

Thanks NikT, but my login has not been transferred over. Where I had an account under https://www.telstraclear.co.nz/selfservice-customerzone/secure/myprofile.jsf this does not work at https://customerzone.vodafone.co.nz/ .

NikT

1429 posts

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Reply # 1079298 3-Jul-2014 12:19

rp1790: Thanks NikT, but my login has not been transferred over. Where I had an account under https://www.telstraclear.co.nz/selfservice-customerzone/secure/myprofile.jsf this does not work at https://customerzone.vodafone.co.nz/ .

Was this a username you set up yourself, or are you using your account number/account password? I understand some folks may be having issues with a duplicate login screen, which is currently being worked on. If you could please send me a private message with your account number, I can check things out at this end.

Cheers,

- Nik

Product Manager @ PB Tech

https://pbtech.co.nz/smartphones

rp1790

323 posts

Ultimate Geek
+1 received by user: 37

Reply # 1079299 3-Jul-2014 12:21

Nik, did send you a PM earlier. Don't have the acct #, threw all paperwork out and the acct # was part of my online info (which I don't have now).