www.telstraclear.co.nz returning service unavailable

Forums › One New Zealand (including Vodafone, WxC, Farmside) › www.telstraclear.co.nz returning service unavailable

Garfield69

126 posts

Master Geek
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#148807 1-Jul-2014 14:13

Is there an outage for the vodafone cable broadband usage page?
I can ping www.telstraclear.co.nz but when I try to browse the site I eventually (after a long wait) get a Service unavailable message.
Anyone else?

Demeter

709 posts

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One NZ

#1077906 1-Jul-2014 14:15

That site has been decomissioned. Try accessing customer zone through this link: http://customerzone.vodafone.co.nz/

NikT

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#1077907 1-Jul-2014 14:15

Telstraclear.co.nz has been retired as of today, & the content moved across to https://customerzone.vodafone.co.nz/. There should be a redirect in place shortly if there isn't already.

Cheers,

- Nik

Product Manager @ PB Tech

Smartphones @ PB Tech | Headphones @ PB Tech

Garfield69

126 posts

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#1077916 1-Jul-2014 14:22

thank you.

Inphinity

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#1077950 1-Jul-2014 14:49

The biznet usage alert emails still show the old link, at least as of last night:

"We will try to send you another email if you use 100% of the current pack.

You can check an estimate* of your total usage for your current billing period at www.telstraclear.co.nz/tools/usagemeter ."

heapsort

249 posts

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Lifetime subscriber

#1077967 1-Jul-2014 15:15

The redirect is in place, but I've just noticed the third-party Android app I occasionally use (Telstraclear Broadband Usage from the Play Store) has stopped working. I guess it doesn't make it through the redirect. Hopefully the app author will release an update.

(I know there are now unlimited plans, but we've never used more than 50% of our current monthly bandwidth limit anyway, so I'm not exactly in a rush to upgrade. I like to check usage every week or so and the Android app is convenient for that.)

Garfield69

126 posts

Master Geek
+1 received by user: 4

#1078375 2-Jul-2014 05:10

Yeah, my favourite desktop tool for checking my usage meter TUC has also stopped working. Tried to notify the author but the email got rejected :-(

floydbloke

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#1078422 2-Jul-2014 08:48

Are there any plans to upgrade that hideous, 1990s, plain-text only Clearnet webmail interface? It could really do with moving into the 21st century.

Auto-correct is why I have crust issues.

AliExpress

Shop now on AliExpress (affiliate link).

NikT

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#1078526 2-Jul-2014 11:33

floydbloke: Are there any plans to upgrade that hideous, 1990s, plain-text only Clearnet webmail interface? It could really do with moving into the 21st century.

I don't believe there are any plans for ClearNet at this stage, sorry.

Product Manager @ PB Tech

Smartphones @ PB Tech | Headphones @ PB Tech

rp1790

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#1079221 3-Jul-2014 10:47

Now that this site has been retired (bit of a surprise) how on earth does someone setup a credit card or pay their bill etc.? I'm a recent Vodafone Naked Cable + VF TV customer and absolutely dread having to ring the customer support line to ask..

I've registered on the My Vodafone site but you can do absolutely zero with it from what I can see. Doesn't show a bill, can't pay a bill, add a credit card, add services (TV channels) or upgrade to 130Mb (if I wanted to). It all seems to be centered around mobile customers only.

Am I missing something or with Vodafone do you have to ring up the call center to do anything?

NikT

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#1079262 3-Jul-2014 11:28

rp1790: Now that this site has been retired (bit of a surprise) how on earth does someone setup a credit card or pay their bill etc.? I'm a recent Vodafone Naked Cable + VF TV customer and absolutely dread having to ring the customer support line to ask..

I've registered on the My Vodafone site but you can do absolutely zero with it from what I can see. Doesn't show a bill, can't pay a bill, add a credit card, add services (TV channels) or upgrade to 130Mb (if I wanted to). It all seems to be centered around mobile customers only.

Am I missing something or with Vodafone do you have to ring up the call center to do anything?

Hey there,

The whole site has been shifted over to https://customerzone.vodafone.co.nz/, so everything you've done in the past should still be present & working - please sing out if anything's broken & I'll get it passed along to the web team. :)

Cheers,

- Nik

Product Manager @ PB Tech

Smartphones @ PB Tech | Headphones @ PB Tech

rp1790

739 posts

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#1079272 3-Jul-2014 11:39

Thanks NikT, but my login has not been transferred over. Where I had an account under https://www.telstraclear.co.nz/selfservice-customerzone/secure/myprofile.jsf this does not work at https://customerzone.vodafone.co.nz/ .

NikT

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#1079298 3-Jul-2014 12:19

rp1790: Thanks NikT, but my login has not been transferred over. Where I had an account under https://www.telstraclear.co.nz/selfservice-customerzone/secure/myprofile.jsf this does not work at https://customerzone.vodafone.co.nz/ .

Was this a username you set up yourself, or are you using your account number/account password? I understand some folks may be having issues with a duplicate login screen, which is currently being worked on. If you could please send me a private message with your account number, I can check things out at this end.

Cheers,

- Nik

Product Manager @ PB Tech

Smartphones @ PB Tech | Headphones @ PB Tech

rp1790

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#1079299 3-Jul-2014 12:21

Nik, did send you a PM earlier. Don't have the acct #, threw all paperwork out and the acct # was part of my online info (which I don't have now).