naked cable billing issue 12 months after change

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gstarkey

75 posts

Master Geek

#148821 1-Jul-2014 21:08

About a year ago I switched to 150GB naked cable (after a price drop).
First month I was changed $155 (the old price) rather than $95 (the current price at the time).
Quick call to Vodafone and it was fixed.
You can read about it here www.geekzone.co.nz/forums.asp?forumid=40&topicid=119464

This months bill is back up to $155.
Rang Vodafone and was told the $95 was for the first 12 months only. It was not, it was the normal price a year ago. How do I get this fixed.

The following topic seems to be about the same issue, I was slower than others in switching:
http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=143437

PeterReader

5796 posts

Uber Geek

Trusted

Geekzone

Lifetime subscriber

#1078221 1-Jul-2014 21:08

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

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- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

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I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

Shoes2468

714 posts

Ultimate Geek

#1078301 1-Jul-2014 21:59

I had a similar issue a little while back you can find the post here http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=143437 they just crank up the price after a year

itxtme

1729 posts

Uber Geek

Subscriber

#1078329 1-Jul-2014 22:39

Apparently they will fix it if you ask. Its a billing software issue. I know this is in contradiction to what has happened, maybe try one of the vodafone locals here to get it sorted given you have already been for a run around.

NikT

1644 posts

Uber Geek

Trusted

#1078525 2-Jul-2014 11:30

Hi gstarkey,

Drop me a PM with your account number & I'll get it sorted out for you. :)

Cheers,

- Nik

Product Manager @ PB Tech

https://pbtech.co.nz/smartphones

gstarkey

75 posts

Master Geek

#1079614 3-Jul-2014 19:46

One person supports this post

Fixed by NikT