naked cable billing issue 12 months after change

Forums › One New Zealand (including Vodafone, WxC, Farmside) › naked cable billing issue 12 months after change

gstarkey

78 posts

Master Geek

#148821 1-Jul-2014 21:08

About a year ago I switched to 150GB naked cable (after a price drop).
First month I was changed $155 (the old price) rather than $95 (the current price at the time).
Quick call to Vodafone and it was fixed.
You can read about it here www.geekzone.co.nz/forums.asp?forumid=40&topicid=119464

This months bill is back up to $155.
Rang Vodafone and was told the $95 was for the first 12 months only. It was not, it was the normal price a year ago. How do I get this fixed.

The following topic seems to be about the same issue, I was slower than others in switching:
http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=143437

PeterReader

6019 posts

Uber Geek

Trusted

Geekzone

Lifetime subscriber

#1078221 1-Jul-2014 21:08

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

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I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

Shoes2468

785 posts

Ultimate Geek

#1078301 1-Jul-2014 21:59

I had a similar issue a little while back you can find the post here http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=143437 they just crank up the price after a year

itxtme

2102 posts

Uber Geek

#1078329 1-Jul-2014 22:39

Apparently they will fix it if you ask. Its a billing software issue. I know this is in contradiction to what has happened, maybe try one of the vodafone locals here to get it sorted given you have already been for a run around.

NikT

1710 posts

Uber Geek

Trusted

#1078525 2-Jul-2014 11:30

Hi gstarkey,

Drop me a PM with your account number & I'll get it sorted out for you. :)

Cheers,

- Nik

Product Manager @ PB Tech

Smartphones @ PB Tech | Headphones @ PB Tech

gstarkey

78 posts

Master Geek

#1079614 3-Jul-2014 19:46

Fixed by NikT