naked cable billing issue 12 months after change

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gstarkey

74 posts

Master Geek
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Topic # 148821 1-Jul-2014 21:08

About a year ago I switched to 150GB naked cable (after a price drop).
First month I was changed $155 (the old price) rather than $95 (the current price at the time).
Quick call to Vodafone and it was fixed.
You can read about it here www.geekzone.co.nz/forums.asp?forumid=40&topicid=119464

This months bill is back up to $155.
Rang Vodafone and was told the $95 was for the first 12 months only. It was not, it was the normal price a year ago. How do I get this fixed.

The following topic seems to be about the same issue, I was slower than others in switching:
http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=143437

PeterReader

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Reply # 1078221 1-Jul-2014 21:08

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

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- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

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I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

Shoes2468

675 posts

Ultimate Geek
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Reply # 1078301 1-Jul-2014 21:59

I had a similar issue a little while back you can find the post here http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=143437 they just crank up the price after a year

itxtme

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Reply # 1078329 1-Jul-2014 22:39

Apparently they will fix it if you ask. Its a billing software issue. I know this is in contradiction to what has happened, maybe try one of the vodafone locals here to get it sorted given you have already been for a run around.

NikT

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Reply # 1078525 2-Jul-2014 11:30

Hi gstarkey,

Drop me a PM with your account number & I'll get it sorted out for you. :)

Cheers,

- Nik

Product Manager @ PB Tech

https://pbtech.co.nz/smartphones

gstarkey

74 posts

Master Geek
+1 received by user: 4

Reply # 1079614 3-Jul-2014 19:46

One person supports this post

Fixed by NikT