VMC trouble

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PhilM

55 posts

Master Geek

#14906 26-Jul-2007 10:18

HUAWEI Mobile connect card, E618.
New Dell latitude D830 laptop running windows XP.

The card worked fine in the older Dell laptop but in this one the PC freezes as soon as the card is plugged in. There isn't the opportunity to install drivers or anything, as the machine stops.
I don't suppose anyone can offer any advice, could they ?

Thanks

Phil

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#79739 26-Jul-2007 10:42

If you are not even asked to install the drivers I suspect it's a problem on your laptop - are the slot drivers up to date?

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PhilM

55 posts

Master Geek

#79741 26-Jul-2007 10:47

Thats my next thing to try.
I need to try & locate an update for the card driver. There isn't anything useful on the dell website so its off to the internet for a search around. Currently its using a microsoft driver so there is a good chance a different version exists

3g

341 posts

Ultimate Geek
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#79743 26-Jul-2007 10:48

Did you install the software (which I believe includes the drivers) before inserting the card?
http://www.vodafone.co.nz/personal/plans-services/3G-broadband/latest-downloads/firmware-releases/huawei-3g-e618.jsp

On the odd occasion where I haven't followed this rule, everything goes wrong and I've found that I have to:

(1) Go to Device Manager
(2) Locate the "bad" device (probably got a ? beside it)
If you can't see it, try going up to the "View" menu option and select "Show hidden devices"
(3) Delete the "bad" device

Then reboot, install the software/drivers and then everything works ok.

PhilM

55 posts

Master Geek

#79750 26-Jul-2007 11:15

3g:
Did you install the software (which I believe includes the drivers) before inserting the card?

I did thanks, it gets to the point where it says "Install the card", after which the machine hangs. It also does the same thing if you just put the card in.

bobthebobbob

2 posts

Wannabe Geek
Inactive user

#80669 1-Aug-2007 03:05

Hi,
I have this exact same problem. Have you found a fix for it??
I ahve updated all drivers and am running the latest connect software on a Latitude D830.

Thanks,
bob.

PhilM

55 posts

Master Geek

#80708 1-Aug-2007 10:42

Not so far.
There aren't any more recent drivers for the pcmcia slot, so I'm not sure what to do next.

I guess the card goes back to vodafone and we try something different instead

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bobthebobbob

2 posts

Wannabe Geek
Inactive user

#80776 1-Aug-2007 20:01

Thanks, i think i will go back to vodafone and pickup one of the usb connect cards... hopefully they work!!!
Cheers....

johnr

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#80790 1-Aug-2007 21:09

PhilM: Not so far.
There aren't any more recent drivers for the pcmcia slot, so I'm not sure what to do next.

I guess the card goes back to vodafone and we try something different instead

Should you not be returning the laptop and saying the card works in other laptops?

PhilM

55 posts

Master Geek

#80840 2-Aug-2007 08:23

Possibly, although a properly manufactured card should work in any PC.
You could argue all day with that one, and I suspect its exactly the kind of "help" we would get if we tried the helpdesk.