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Topic # 150529 25-Jul-2014 15:57
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I currently have a phone + mobile number through work, but also have an old number that I rarely use but would like to keep since I won't get to keep the work number when\if I move on. I generally top it up $20 a year to keep it "current" (and occasionally use it for data when away on holiday)

Current credit expired at the beginning of July (I think) but I forgot to top it up.  The number still shows on my account page when I login to manage my account on the vodafone site - Does this mean I still "own" the number and so can still top it up to keep it current?   Sorry I just don't want to top it up if it's actually "expired" if that makes sense.

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  Reply # 1095721 25-Jul-2014 16:00
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You don't own the mobile number anyway DM me the number and I will take a look soon

John

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  Reply # 1095722 25-Jul-2014 16:01
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From memory it is 12 month for your credit to expire and then there is a 30 day period before your SIM/account is effectively nuked.

 
 
 
 




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  Reply # 1095723 25-Jul-2014 16:01
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Actually... looks like JohnR already answered a similar question here:

https://community.vodafone.co.nz/t5/Mobile-Prepay-On-Account-plans/Expired-Sim-Card-Service/td-p/84894

Top-up is every 13 months to keep a number active according to that :)


EDIT: Cross-posted! :)  I've DM'd you John thanks!


PPS: Yes I know I don't "own" the number hence the quotes.

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  Reply # 1095727 25-Jul-2014 16:17
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Just in a meeting with beer will take a look soon

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  Reply # 1095730 25-Jul-2014 16:24
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johnr: Just in a meeting with beer will take a look soon

meeting with beer!....happy Friday!!!!




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  Reply # 1095731 25-Jul-2014 16:29
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hsvhel:
johnr: Just in a meeting with beer will take a look soon

meeting with beer!....happy Friday!!!!



Well, it is beer o'clock!  Take your time John :)

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  Reply # 1095755 25-Jul-2014 16:55
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The number is still active you just need to topup before it expires

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  Reply # 1095841 25-Jul-2014 20:12
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Which reminds me...who was that clown who started that thread where he forgot to top up, his SIM expired, then he topped up again but he had lost the number and thought it was "his" and kept telling us "you guys don't get it"? I could do with a good laugh tonight smile

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