Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


88 posts

Master Geek


Topic # 150542 26-Jul-2014 11:13
Send private message

hi there!

I've been trying to get an internet connection to our house we shifted in to a month ago... I've spent a LOT of time on hold talking to vodafone representatives, most of which are helpful and polite.

the latest hiccup though doesn't ring true to me so I'm hoping someone here can shed some light on it instead of me being put on hold for 50 minutes (only to be told i need to talk to someone else... sigh)

sequence of events:
-- Wednesday, we get the shg1500 modem delivered
-- Friday, we had the technician come out and hook up the goods to our house.  we're getting naked VDSL
-- He left, I test internet with shg1500, it errors
-- I then wait for the activation email/text I'm supposed to get
-- it doesn't come by the Saturday morning (today) so i ring vodafone to confirm.
-- the guy on the phone tells me we've been sent a modem that doesn't support VDSL.  A new one will be sent out on Monday
-- i do some research and i find the shg1500 does support VDSL (if I'm not mistaken?)
-- so now i'm confused

After waiting 3 weeks for installation, I'm worried I'm about to get sent the exact same modem and then go through the fun of being put on hold for a lengthy time and have another confusing phone call with another random person (can you tell I'm getting fed up?)

Does anyone have a thought of what might be going on?  Do vodafone have the shg1500 loaded with different firmwares depending on your connection?  if so, can i load the correct firmware myself?

I'm continuing my research and will update if i find anything

any tips appreciated,
Cheers!
Jeremy




other info:
SHG1500
firmware: 5.4.8.1.160.6.42



Create new topic
5766 posts

Uber Geek
+1 received by user: 1710

Trusted

  Reply # 1096021 26-Jul-2014 11:21
Send private message

SHG1500 doesnt have any VDSL support, You should have got a HG659.
Maybe there was a mistake in the order, Hard to know the situation. Best to call and see whats up.

Cheers




Steam: Coil (Same photos as profile here)
Origin: Scranax
Currently playing on PC: Rust, Subnautica, CS:GO, AOE2 HD, BeamNG Drive, BF1.




88 posts

Master Geek


  Reply # 1096058 26-Jul-2014 11:45
Send private message

ah, thanks timA, seems my research was lying to me

I'll sit back and enjoy my weekend now

thanks!
Jeremy

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.