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Topic # 150545 26-Jul-2014 11:42
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Hi,

I've been a customer with Vodafone business, are there any Vodafone techs in here that can help check my line.

The building I'm in is quite old. So I'm not sure if it's affecting my speeds. But currently I only get about 5Mb down speeds. As I'm using the standard Vodafone router I have no idea what the attenuation is. If it's because of my location or maybe the wiring is the problem.

It's really difficult to wait for support while I'm here at the business as I need the line. So if anyone could drop me a PM or leave a comment and I can pm you the details would be much appreciated.

Cheers


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  Reply # 1096042 26-Jul-2014 11:42
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1096059 26-Jul-2014 11:47
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I can take a look at your address and make a guess of what you should be getting.
PM me the info.
If you can also test other jack points and see if that differs.




 


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  Reply # 1096212 26-Jul-2014 16:11
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Approx where are you located?

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  Reply # 1096215 26-Jul-2014 16:13
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johnr: Approx where are you located?


Already been looked into. He is on the very edge being fed from the Mount Eden exchange. No cabinet available.




 


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  Reply # 1096217 26-Jul-2014 16:14
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Mt Eden area is known for slow speed and no cabinets,

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  Reply # 1096221 26-Jul-2014 16:16
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johnr: Mt Eden area is known for slow speed and no cabinets,


Most of that area is not cabinetised. But not known for speed issues. UCLL customers on red network get decent speeds.




 


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  Reply # 1096222 26-Jul-2014 16:18
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If close enough to the exchange

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  Reply # 1096223 26-Jul-2014 16:19
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johnr: If close enough to the exchange


6dB SNR on average copper gets 10Mb/s+ up to 35dB attenuation. In theory when it was being marked up on where to throw cabinets, The areas that got them were around 30dB and higher. Steve Biddle could comment more on the cabinetisation.

I would suggest that the OP does look at a fault but the line is most likely at its max.




 




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  Reply # 1096224 26-Jul-2014 16:21
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Tima gave me a quick check on the address, said the attentuation was 36db, so I'm guessing the speed I'm getting could be close to the maximum. Don't understand why somewhere so central can have such poor speeds.

My home isn't far away, connected to the Remuera exchange also gets pretty depressing speeds.

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  Reply # 1096226 26-Jul-2014 16:22
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Escay: Tima gave me a quick check on the address, said the attentuation was 36db, so I'm guessing the speed I'm guessing is about the maximum. Don't understand why somewhere so central can have such poor speeds.

My home isn't far away, connected to the Remuera exchange also gets pretty depressing speeds. 


Doesnt seem right but its just how copper works.
Hello fibre!




 


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  Reply # 1096227 26-Jul-2014 16:24
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I have heard cause of the volcanic rock they have not done cabinets



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  Reply # 1096228 26-Jul-2014 16:25
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Been waiting for an eternity for fibre, still at least a year out. Meanwhile the other side of the motorway has had it for over a year now...



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  Reply # 1096229 26-Jul-2014 16:26
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Everyone can't get fibre at the same time

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  Reply # 1096230 26-Jul-2014 16:30
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johnr: Everyone can't get fibre at the same time


You can,
I cant. But the guy directly behind me and left of me can.




 




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  Reply # 1096232 26-Jul-2014 16:32
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TimA:
johnr: Everyone can't get fibre at the same time


You can,
I cant. But the guy directly behind me and left of me can.


pretty much, Everywhere else close by has fibre. just around where my business and house are located can't. The wait continues.yell

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