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Topic # 151792 5-Sep-2014 11:10
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I'm in Mangakino and have just done a speedtest (sppedtest.net)on mobile router.

Results were:

ping            21ms -good
download     21.02Mps - also good
ipload          0.46Mps - awful

Have full bars on the router and 4G signal

Any reason for the poor upload speed.

I've repeated the speedtest a few times with similar results.

Thanks


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  Reply # 1122414 5-Sep-2014 11:10
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1122456 5-Sep-2014 11:40
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Was it tested over WiFi between your PC and the R215?

 
 
 
 


  Reply # 1122918 6-Sep-2014 08:46
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Yes - the router is wifi only.

Have just done a speedtest on ipad mini and got a similar result (ping = 27ms, down= 10.58Mbps, up = 0.58Mbps).

Again, ping and dowload ok - but upload bad.



  Reply # 1122920 6-Sep-2014 08:47
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ipad connected to the same wifi broadband router by the way

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  Reply # 1122924 6-Sep-2014 08:54
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If you lock the R215 to 3G / WCDMA what is upload like?

  Reply # 1122950 6-Sep-2014 10:01
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OK

Locked in to 3G

Laptop results    Ping=36, Down 20.19 Up 1.61
Ipad mini           Ping=59, Down 4.87 Up 1.40

Then immediately put back to 4G

Laptop results    Ping=21, Down 38.14 Up 1.46
Ipad mini           Ping=28, Down 11.53 Up 1.57

Again, Up load speed not good

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  Reply # 1122951 6-Sep-2014 10:03
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That needs to be investigated further on the serving cell log a job on 0800 921 021 and advise the difference between 3G and 4G upload

  Reply # 1122984 6-Sep-2014 11:22
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Thanks for your help.

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