Vodafone Wellington Cable Issues

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notna

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Wannabe Geek

Topic # 152302 23-Sep-2014 08:43

Hey Guys

Just curious to see if any one else is having major issues with Vodafone cable at the moment? Apparently they decided to upgrade the node with no prior warning and my internet has been down in Newtown Wellington since last thursday... This is on top of constant issues with my connection, pages take forever to load but torrents are fast? Vodafone are being very cagey about giving me a time frame to be fixed. But as a web dev 6 days with no internet is a major drama! Anyone out there with info please help!

Notna

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Ultimate Geek
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Reply # 1134298 23-Sep-2014 09:05

No issues with cable here in Strathmore

mdf

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Reply # 1134359 23-Sep-2014 10:06

We're in Berhampore and all is working well here. I did have some issues last week, but I think that was due to router issues. New router went in a couple of days ago and no problems since then.

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notna

4 posts

Wannabe Geek

Reply # 1134381 23-Sep-2014 10:30

I have also had my router replaced twice in 6 months. This issue seems to be a node upgrade ( as told to me by vodafone tech support ) that was not scheduled or advised of before hand.

Frontliner

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Reply # 1134755 23-Sep-2014 17:50

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Been having some issues myself such as linespeed randomly dropping, latency spikes, pages not loading, etc, though this is likely due to the transparent proxy, which is probably the least stable part of the VF cable network. Fixing the proxy would probably be the single most effective thing that VF can do to improve performance. I really wish VF would fix this once and for all, its ridiculous.

You should not have equipment that drops packets and takes 2k ms to respond, major bottle neck.

johnr

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Reply # 1134756 23-Sep-2014 17:54

We would not take customers offline for that length of time as part of the planned upgrades to the Cable (HFC) network it has to be another issue,

The planned work is due to be complete around end of October / Early November but impact to customers during the upgrades should be very minimum

johnr

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Reply # 1134763 23-Sep-2014 18:09

Frontliner: though this is likely due to the transparent proxy, which is probably the least stable part of the VF cable network. Fixing the proxy would probably be the single most effective thing that VF can do to improve performance. I really wish VF would fix this once and for all,

Already happening and part of this planned work / upgrades

Frontliner

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Reply # 1134764 23-Sep-2014 18:10

johnr:
Frontliner: though this is likely due to the transparent proxy, which is probably the least stable part of the VF cable network. Fixing the proxy would probably be the single most effective thing that VF can do to improve performance. I really wish VF would fix this once and for all,

Already happening and part of this planned work / upgrades

Great news! Any ETA?

johnr

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Reply # 1134766 23-Sep-2014 18:11

All work should be completed by the above time frames :)

freitasm

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Reply # 1134768 23-Sep-2014 18:16

I suggest the OP contact Vodafone and arrange a technician to come and check the physical connection.

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notna

4 posts

Wannabe Geek

Reply # 1134796 23-Sep-2014 18:55

freitasm: I suggest the OP contact Vodafone and arrange a technician to come and check the physical connection.

Finally back online tonight after 6 days. Had to escalate it through 3 sets of managers to get it resolved. Such poor service from Vodafone.

richms

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Reply # 1134800 23-Sep-2014 18:59

3 people support this post

So what was the problem after all that 6 days?

Richard rich.ms

Yabanize

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Reply # 1134809 23-Sep-2014 19:04

One person supports this post

johnr:
Frontliner: though this is likely due to the transparent proxy, which is probably the least stable part of the VF cable network. Fixing the proxy would probably be the single most effective thing that VF can do to improve performance. I really wish VF would fix this once and for all,

Already happening and part of this planned work / upgrades

May I ask what the purpose of this proxy is? Is it for cache?

freitasm

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Reply # 1134812 23-Sep-2014 19:07

Please discuss the proxy in another thread. Don't go off topic.

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notna

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Wannabe Geek

Reply # 1134848 23-Sep-2014 19:19

richms: So what was the problem after all that 6 days?

They would not tell me, only that it was maintenance/and or upgrades to the network.

richms

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Reply # 1134899 23-Sep-2014 20:07

So they didnt have to come onsite or anything to sort it out? I would be pushing them for a credit for the amount of screwing around that made it take that long to get sorted in that case.

Richard rich.ms

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