Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




312 posts

Ultimate Geek


#153754 6-Oct-2014 23:16
Send private message

Please help me as I may not last the night, the wife may kill me if she misses any more of her shows. While I was at work she turned on the TV at around 8pm to the message "Service Unavailable" She panics and runs around like a headless chicken (I assume) then calls me. I tell her to reset the modem and pull the plug on the Vodafone TV box, she doe not do either of these. She calls Vodafone and after a shockingly bad 25 minute wait she hangs up and gives up on it for the night.

I arrive home at 10.30pm. First thing I do after getting a earful of how I should have not got rid of sky is reset the Vodafone TV box. After the reset it tells me it needs a update after flicking through different shades of a black screen and changing resolution multiple times. It updates (I think, hard to tell when there is no progress bar), and still shows the same messages. I reset the box again, nothing, service unavailable. Wife swears at Vodafone. I roll my eyes at Vodafone. Wife rage quits and goes to bed. I carry on. Next step is reset modem. Nothing. Reset TV box one more time. Nothing. Decided to post here, while waiting on hold for Vodafone to pick up.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
82 posts

Master Geek

Trusted
Lifetime subscriber

  #1148755 6-Oct-2014 23:26
Send private message

Same issue here pretty much to the letter. At one point I got a "could not connect to server" type message. Finally got my automated callback after over an hour and a half and now I'm 5 mins "at the front of the queue"... Apparently there is a known issue in Paraparaumu, but I'm in Dunedin so who knows how widespread this is!

Update: no immediate fix, tried power cycling the ONT, RGW, and STB, and the three finger reset. The rep I spoke to was pretty puzzled so I get the feeling it isn't a widespread issue, he's raised a ticket with faulting so we'll see how it goes.




I work in the Corporate/Government space for Vodafone NZ, but I know at least a little bit about a lot of things we do. I volunteer my time on here, and all opinions expressed are my own and do not necessarily reflect those of my employer.


1188 posts

Uber Geek

Trusted
DR

  #1148756 6-Oct-2014 23:44
Send private message

Doesn't Vodafone allow you to watch some channels online as Sky does?


 
 
 
 


82 posts

Master Geek

Trusted
Lifetime subscriber

  #1148765 6-Oct-2014 23:49
Send private message

gchiu: Doesn't Vodafone allow you to watch some channels online as Sky does?



Yep, through Sky GO so only useful for the handful of channels available on that.




I work in the Corporate/Government space for Vodafone NZ, but I know at least a little bit about a lot of things we do. I volunteer my time on here, and all opinions expressed are my own and do not necessarily reflect those of my employer.


2416 posts

Uber Geek

Trusted
Subscriber

  #1148766 6-Oct-2014 23:51
Send private message

Their network status page has a lot of orange all over it for various services, sounds like this may be related.



312 posts

Ultimate Geek


  #1148781 7-Oct-2014 00:01
Send private message

grrrr my call got disconnected after 25mins, seems thier call centre is now down as I cant get through anymore. I'm in Johnsonville, Wellington, by the way. My internet plan is/meant to change tonight, when I first got Vodafone TV just the other day I had the same problem. Turns out Chorus forgot to turn on something called multicast when my fibre got installed that day. I wonder if my plan change has caused the same issue? My plan change has not happened on my end yet though, still same speeds.

82 posts

Master Geek

Trusted
Lifetime subscriber

  #1148796 7-Oct-2014 00:22
Send private message

Hmm I wonder if that's causing the issue for me too, I called on Wednesday to have my plan changed...

I called 0508 888 800 from my mobile and got offered a call back, wait time was still ~ 1hr 45 mins though. I know it's not the "correct" number for fibre customers but AFAIK the tech support option takes you through to the same queue you'd get to via 0800 806 106




I work in the Corporate/Government space for Vodafone NZ, but I know at least a little bit about a lot of things we do. I volunteer my time on here, and all opinions expressed are my own and do not necessarily reflect those of my employer.




312 posts

Ultimate Geek


  #1148800 7-Oct-2014 00:35
Send private message

konfusd: Hmm I wonder if that's causing the issue for me too, I called on Wednesday to have my plan changed...

I called 0508 888 800 from my mobile and got offered a call back, wait time was still ~ 1hr 45 mins though. I know it's not the "correct" number for fibre customers but AFAIK the tech support option takes you through to the same queue you'd get to via 0800 806 106


I think that narrows it down, it takes a call to chorus to fix, I'm pretty sure they can just do it over their network. Has you rplan change gone through yet? Was it a data change or speed change or both? Mine was a speed change.

 
 
 
 


82 posts

Master Geek

Trusted
Lifetime subscriber

  #1148807 7-Oct-2014 00:46
Send private message

Not sure if it's gone through, I wasn't given a date for it to change but a quick speed test (over wifi, I know I know) makes me think it might have. I was changing speed 100/50 to 100/20 - didn't need the extra upload speed so why pay extra for it?




I work in the Corporate/Government space for Vodafone NZ, but I know at least a little bit about a lot of things we do. I volunteer my time on here, and all opinions expressed are my own and do not necessarily reflect those of my employer.




312 posts

Ultimate Geek


  #1148809 7-Oct-2014 00:56
Send private message

I was doing the oppisite, going from 20 to 50 since I ordered my plan before they changed them. Any Idea when the change took place? Also, out of interest,m what speeds were you getting, including ping, on 100/50 and now on 100/20?



312 posts

Ultimate Geek


  #1149923 8-Oct-2014 13:18
Send private message

Day 3, still no service. Have tried to get through to Vodafone multiple times, I was either disconnected on their end or I hung up after 45mins of waiting. My wife has tried twice also. Any Vodafone reps on here want to help out? I have sent 3 PM's on the Vodafone forum and one said he will get someone to call me. That was 2 days ago. I'm on fibre and had a plan change when this happened.

1769 posts

Uber Geek

Subscriber

  #1149945 8-Oct-2014 13:43
Send private message

Call on your mobile it will offer you the option of them calling back (keeping your place in line).  This has worked well for me a couple weeks back.



312 posts

Ultimate Geek


  #1149946 8-Oct-2014 13:44
Send private message

Right, It's time to cancel Vodafone, the whole point was to just have one bill with Vodafone, mobile, tv and internet. Since they don't actually use one billing method anyway and because of the huge hassle they have been for the last 3 months, I'm out of here! Just wanted to give them one last chance to fix things, and get told it's a 1 hour queue just for someone to answer. Was not offered a call back, even though I called from a cell. When I get home from work tonight I'm looking for new providers. It's been a terrible experience Vodafone. The worst I have had. Thanks to the Vodafone reps on here that have helped get things soughted for me with all the issues in the last few months. I'm sorry that it was in vain. Unfortunitly, your call centre has let you down.

833 posts

Ultimate Geek


  #1149956 8-Oct-2014 14:07
Send private message

Just a side note - Multicast can actual drop on your connection to the Chorus ONT from the GPON system even though you have multicast on your profile - reseting (power on/off)  your STB/RGW or even the ONT will do nothing to reset - Your Profile has to be reloaded by chorus to let multicast through again. This is usualy done on request from the service tech who is sent by VF to find out whats wrong.


I dont know why this happens - im just the guy who gets called to your houses to have a look at why your STB has stopped working

265 posts

Ultimate Geek

Trusted
Chorus
Lifetime subscriber

  #1150331 8-Oct-2014 23:22
Send private message

InstallerUFB: Just a side note - Multicast can actual drop on your connection to the Chorus ONT from the GPON system even though you have multicast on your profile - reseting (power on/off)  your STB/RGW or even the ONT will do nothing to reset - Your Profile has to be reloaded by chorus to let multicast through again. This is usualy done on request from the service tech who is sent by VF to find out whats wrong.


I dont know why this happens - im just the guy who gets called to your houses to have a look at why your STB has stopped working


This should definitely not be the case!
I'd be interested in some recent example cases if you could PM them to me and I'll investigate further.
If this is happening, I'd like to fix it :)




126 posts

Master Geek


  #1159545 21-Oct-2014 20:03
Send private message

This is exactly what happened to me when VF moved me from the 30/10 to the 100/20 plan a few weeks ago.

I believe it was resolved at a Chorus level, but not by a simple profile rebuild.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic




News »

Freeview On Demand app launches on Sony Android TVs
Posted 6-Aug-2020 13:35


UFB hits more than one million connections
Posted 6-Aug-2020 09:42


D-Link A/NZ extends COVR Wi-Fi EasyMesh System series with new three-pack
Posted 4-Aug-2020 15:01


New Zealand software Rfider tracks coffee from Colombia all the way to New Zealand businesses
Posted 3-Aug-2020 10:35


Logitech G launches Pro X Wireless gaming headset
Posted 3-Aug-2020 10:21


Sony Alpha 7S III provides supreme imaging performance
Posted 3-Aug-2020 10:11


Sony introduces first CFexpress Type A memory card
Posted 3-Aug-2020 10:05


Marsello acquires Goody consolidating online and in-store marketing position
Posted 30-Jul-2020 16:26


Fonterra first major customer for Microsoft's New Zealand datacentre
Posted 30-Jul-2020 08:07


Everything we learnt at the IBM Cloud Forum 2020
Posted 29-Jul-2020 14:45


Dropbox launches native HelloSign workflow and data residency in Australia
Posted 29-Jul-2020 12:48


Spark launches 5G in Palmerston North
Posted 29-Jul-2020 09:50


Lenovo brings speed and smarter features to new 5G mobile gaming phone
Posted 28-Jul-2020 22:00


Withings raises $60 million to enable bridge between patients and healthcare
Posted 28-Jul-2020 21:51


QNAP integrates Catalyst Cloud Object Storage into Hybrid Backup solution
Posted 28-Jul-2020 21:40



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.