Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Scotty1986

315 posts

Ultimate Geek


#153754 6-Oct-2014 23:16
Send private message

Please help me as I may not last the night, the wife may kill me if she misses any more of her shows. While I was at work she turned on the TV at around 8pm to the message "Service Unavailable" She panics and runs around like a headless chicken (I assume) then calls me. I tell her to reset the modem and pull the plug on the Vodafone TV box, she doe not do either of these. She calls Vodafone and after a shockingly bad 25 minute wait she hangs up and gives up on it for the night.

I arrive home at 10.30pm. First thing I do after getting a earful of how I should have not got rid of sky is reset the Vodafone TV box. After the reset it tells me it needs a update after flicking through different shades of a black screen and changing resolution multiple times. It updates (I think, hard to tell when there is no progress bar), and still shows the same messages. I reset the box again, nothing, service unavailable. Wife swears at Vodafone. I roll my eyes at Vodafone. Wife rage quits and goes to bed. I carry on. Next step is reset modem. Nothing. Reset TV box one more time. Nothing. Decided to post here, while waiting on hold for Vodafone to pick up.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
konfusd
213 posts

Master Geek

ID Verified
Trusted
Lifetime subscriber

  #1148755 6-Oct-2014 23:26
Send private message

Same issue here pretty much to the letter. At one point I got a "could not connect to server" type message. Finally got my automated callback after over an hour and a half and now I'm 5 mins "at the front of the queue"... Apparently there is a known issue in Paraparaumu, but I'm in Dunedin so who knows how widespread this is!

Update: no immediate fix, tried power cycling the ONT, RGW, and STB, and the three finger reset. The rep I spoke to was pretty puzzled so I get the feeling it isn't a widespread issue, he's raised a ticket with faulting so we'll see how it goes.




I volunteer my time on here, and all opinions expressed are my own and do not necessarily reflect those of my employer.




gchiu
1211 posts

Uber Geek

Trusted
DR

  #1148756 6-Oct-2014 23:44
Send private message

Doesn't Vodafone allow you to watch some channels online as Sky does?


konfusd
213 posts

Master Geek

ID Verified
Trusted
Lifetime subscriber

  #1148765 6-Oct-2014 23:49
Send private message

gchiu: Doesn't Vodafone allow you to watch some channels online as Sky does?



Yep, through Sky GO so only useful for the handful of channels available on that.




I volunteer my time on here, and all opinions expressed are my own and do not necessarily reflect those of my employer.




insane
3239 posts

Uber Geek

ID Verified
Trusted

  #1148766 6-Oct-2014 23:51
Send private message

Their network status page has a lot of orange all over it for various services, sounds like this may be related.

Scotty1986

315 posts

Ultimate Geek


  #1148781 7-Oct-2014 00:01
Send private message

grrrr my call got disconnected after 25mins, seems thier call centre is now down as I cant get through anymore. I'm in Johnsonville, Wellington, by the way. My internet plan is/meant to change tonight, when I first got Vodafone TV just the other day I had the same problem. Turns out Chorus forgot to turn on something called multicast when my fibre got installed that day. I wonder if my plan change has caused the same issue? My plan change has not happened on my end yet though, still same speeds.

konfusd
213 posts

Master Geek

ID Verified
Trusted
Lifetime subscriber

  #1148796 7-Oct-2014 00:22
Send private message

Hmm I wonder if that's causing the issue for me too, I called on Wednesday to have my plan changed...

I called 0508 888 800 from my mobile and got offered a call back, wait time was still ~ 1hr 45 mins though. I know it's not the "correct" number for fibre customers but AFAIK the tech support option takes you through to the same queue you'd get to via 0800 806 106




I volunteer my time on here, and all opinions expressed are my own and do not necessarily reflect those of my employer.


Scotty1986

315 posts

Ultimate Geek


  #1148800 7-Oct-2014 00:35
Send private message

konfusd: Hmm I wonder if that's causing the issue for me too, I called on Wednesday to have my plan changed...

I called 0508 888 800 from my mobile and got offered a call back, wait time was still ~ 1hr 45 mins though. I know it's not the "correct" number for fibre customers but AFAIK the tech support option takes you through to the same queue you'd get to via 0800 806 106


I think that narrows it down, it takes a call to chorus to fix, I'm pretty sure they can just do it over their network. Has you rplan change gone through yet? Was it a data change or speed change or both? Mine was a speed change.

 
 
 
 

Shop now for Lenovo laptops and other devices (affiliate link).
konfusd
213 posts

Master Geek

ID Verified
Trusted
Lifetime subscriber

  #1148807 7-Oct-2014 00:46
Send private message

Not sure if it's gone through, I wasn't given a date for it to change but a quick speed test (over wifi, I know I know) makes me think it might have. I was changing speed 100/50 to 100/20 - didn't need the extra upload speed so why pay extra for it?




I volunteer my time on here, and all opinions expressed are my own and do not necessarily reflect those of my employer.


Scotty1986

315 posts

Ultimate Geek


  #1148809 7-Oct-2014 00:56
Send private message

I was doing the oppisite, going from 20 to 50 since I ordered my plan before they changed them. Any Idea when the change took place? Also, out of interest,m what speeds were you getting, including ping, on 100/50 and now on 100/20?

Scotty1986

315 posts

Ultimate Geek


  #1149923 8-Oct-2014 13:18
Send private message

Day 3, still no service. Have tried to get through to Vodafone multiple times, I was either disconnected on their end or I hung up after 45mins of waiting. My wife has tried twice also. Any Vodafone reps on here want to help out? I have sent 3 PM's on the Vodafone forum and one said he will get someone to call me. That was 2 days ago. I'm on fibre and had a plan change when this happened.

itxtme
2102 posts

Uber Geek


  #1149945 8-Oct-2014 13:43
Send private message

Call on your mobile it will offer you the option of them calling back (keeping your place in line).  This has worked well for me a couple weeks back.

Scotty1986

315 posts

Ultimate Geek


  #1149946 8-Oct-2014 13:44
Send private message

Right, It's time to cancel Vodafone, the whole point was to just have one bill with Vodafone, mobile, tv and internet. Since they don't actually use one billing method anyway and because of the huge hassle they have been for the last 3 months, I'm out of here! Just wanted to give them one last chance to fix things, and get told it's a 1 hour queue just for someone to answer. Was not offered a call back, even though I called from a cell. When I get home from work tonight I'm looking for new providers. It's been a terrible experience Vodafone. The worst I have had. Thanks to the Vodafone reps on here that have helped get things soughted for me with all the issues in the last few months. I'm sorry that it was in vain. Unfortunitly, your call centre has let you down.

InstallerUFB
840 posts

Ultimate Geek


  #1149956 8-Oct-2014 14:07
Send private message

Just a side note - Multicast can actual drop on your connection to the Chorus ONT from the GPON system even though you have multicast on your profile - reseting (power on/off)  your STB/RGW or even the ONT will do nothing to reset - Your Profile has to be reloaded by chorus to let multicast through again. This is usualy done on request from the service tech who is sent by VF to find out whats wrong.


I dont know why this happens - im just the guy who gets called to your houses to have a look at why your STB has stopped working

BMarquis
445 posts

Ultimate Geek

Trusted
Chorus
Lifetime subscriber

  #1150331 8-Oct-2014 23:22
Send private message

InstallerUFB: Just a side note - Multicast can actual drop on your connection to the Chorus ONT from the GPON system even though you have multicast on your profile - reseting (power on/off)  your STB/RGW or even the ONT will do nothing to reset - Your Profile has to be reloaded by chorus to let multicast through again. This is usualy done on request from the service tech who is sent by VF to find out whats wrong.


I dont know why this happens - im just the guy who gets called to your houses to have a look at why your STB has stopped working


This should definitely not be the case!
I'd be interested in some recent example cases if you could PM them to me and I'll investigate further.
If this is happening, I'd like to fix it :)




chrispchikin
102 posts

Master Geek
Inactive user


  #1159545 21-Oct-2014 20:03
Send private message

This is exactly what happened to me when VF moved me from the 30/10 to the 100/20 plan a few weeks ago.

I believe it was resolved at a Chorus level, but not by a simple profile rebuild.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.