UFB Stability Issues with HG659

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Scott3

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Topic # 154401 27-Oct-2014 01:04

I had my UFB installation completed on Monday, Using the Vodafone supplied HG659 router.

Performance has been really good, we slightly exceed the rated 100/50 Mbps on Ethernet speed tests, and have only a slight drop in performance when testing on wifi.

However we have been suffering wifi outages since the change, and today we have suffered from two complete outages (WiFi and Ethernet)

Restarting the router seems fixes the problems (for a few hours), hence I initially blame the HG659.

Network summary: ONT in garage cabinet, Patched into cat6 in wall cabling to the router in the office. Router has 1 laptop, a Printer, a Qnap NAS, and a Tplink 8 port gigabit switch (located in garage cabinet, connected to router via in wall cat 6). The switch has a TV and an Amazon fire on it (again via in wall cable runs).

On Wifi we have: 3x smartphones, 1x tablet, 2x Laptops (plus the wired one sometimes), the router has in its memory 4 more wifi devices from when we had guests.

All settings on the HG659 are stock, our last router (a Tplink TD-W8960N, on ADSL) was stable.

Does anybody have any ideas on how best to solve this? Would any of the following help?

Try the Vodafone help-desk.
Request New HG659 from Vodafone.
Turn off HG659 WiFi and separate access point (perhaps my old TP-Link router)
Move Ethernet devices from the router to the switch.
Replace cat5e patch leads with cat6
Get a decent high end consumer Router & Access point or All in One. (I have had lots of stability issues with the cheap routers given away with ADSL installs, and swapping in my high end (at the time) TP-Link has solved these issues in three successive dwellings. - Some of the best money I spent was on this, But I think it is now to old for UFB)

Any ideas? My partner wants her ADSL back...

PeterReader

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Reply # 1162685 27-Oct-2014 01:04

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

michaelmurfy

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Reply # 1162700 27-Oct-2014 02:16

The HG659 is actually quite a good router but any router you get from any ISP normally are not designed to route a huge amount of traffic.

Something you can do is grab a Mikrotik, they're pretty cheap and I use this one on my 100mbit UFB connection: http://goo.gl/DznAvw and the best thing is, it is rock solid. From here just turn your HG659 into an AP.

The Mikrotiks are not the easiest to configure however once you learn (make sure you actually set up the firewall etc) you'll have no problems with it.

Michael Murphy | https://murfy.nz
A quick guide to picking the right ISP | The Router Guide | Community UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial

Scott3

416 posts

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Reply # 1162861 27-Oct-2014 11:22

Is a network with 5 wired devices, and 7-11 wifi devices pushing the limit for a Free router from an Isp?

called the help desk, and they advised to change the wifi channel to 11. Waiting to see if that helps.

Foiler

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Reply # 1192199 9-Dec-2014 13:49

I have similar problems with the same router Huawei HG659 .. the UFB is a new Vodafone hookup in Forrest Hill and we have disabled the WLAN in favour of a couple of Unifi wifi access points.

Wifi clients (iPad, iPhone) appear to remain continuously connected but occasionally they suffer from no internet connectivity .. restarting the router always restores connectivity .. disabling and re-enabling the client wireless sometimes restores connectivity .. occasionally the wifi clients remain ok and the one wired client (Windows PC) suffers from no throughput and once again router restart restores connectivity.

Sky remains on throughout these perturbations .. so is this likely a router problem or a service problem? Any suggestions welcome please.

Foiler

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Reply # 1192205 9-Dec-2014 14:02

Speed test result doesn't look too flash either .. 8M up and down ..

https://www.speedtest.net/my-result/3970228307

Scott3

416 posts

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Reply # 1195341 10-Dec-2014 23:24

Foiler: I have similar problems with the same router Huawei HG659 .. the UFB is a new Vodafone hookup in Forrest Hill and we have disabled the WLAN in favour of a couple of Unifi wifi access points.

Wifi clients (iPad, iPhone) appear to remain continuously connected but occasionally they suffer from no internet connectivity .. restarting the router always restores connectivity .. disabling and re-enabling the client wireless sometimes restores connectivity .. occasionally the wifi clients remain ok and the one wired client (Windows PC) suffers from no throughput and once again router restart restores connectivity.

Sky remains on throughout these perturbations .. so is this likely a router problem or a service problem? Any suggestions welcome please.

Sounds similar to my issues. Wifi is flakey as, multiple drop outs per hour. I have moved everything critical onto the wired network so have been living with this. In addition I seem to have the entire router (both wired and wireless completely crash every couple of days).
for you the wired crash would take down your access points too.

I got Vodafone to send me a new router, and have swapped it out, exactly the same issues on the replacement router.

I have no idea what is causing the issues with the speedtest, my speedtest is as expected (when the router is working that is)

Result below is via Ethernet.

Get Vodafone to look into the speed thing. Use there call back feature (might have to call from a cell phone to get it to work), as you are likely to be on hold for 30mins +