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Skillie

192 posts

Master Geek


#154774 7-Nov-2014 11:14
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No internet since 11am - anyone else?

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tieke
405 posts

Ultimate Geek

Subscriber

  #1170629 7-Nov-2014 11:18
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I had a brief outage on Wellington cable around 10am and someone else on Wellington cable is still down, so doesn't look like it's consistent.

johnr
19282 posts

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  #1170653 7-Nov-2014 11:32
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Last night was planned upgrade work on the Cable (HFC) network this was posted up on the Vodafone NZ community,

Do the basic fault checking and restarts and if this fails to bring internet backup then it will need to be looked into further

 
 
 
 


jimbob79
658 posts

Ultimate Geek


  #1170654 7-Nov-2014 11:35
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Lower Hutt/Petone is down since 10:47 am.

Back and working at 12:06pm.





KineticNZ
4 posts

Wannabe Geek


  #1170655 7-Nov-2014 11:36
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Down in lower hutt since 10:30am

nutbugs
247 posts

Master Geek

Lifetime subscriber

  #1170657 7-Nov-2014 11:36
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All working for me in Kapiti

jimbob79
658 posts

Ultimate Geek


  #1170662 7-Nov-2014 11:41
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Link light is blinking. I think it's trying to negotiate. Not the best time as my wife was on a very important phone call to ACC.





r2b2
569 posts

Ultimate Geek


  #1170669 7-Nov-2014 11:46
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nutbugs: All working for me in Kapiti


Mine was out from just before 11am till just now (11:45). Kapiti HFC.

Came back just as I called the Faults line. Was just about to choose the option to connect to a rep and then it came back. Now thats quick service lol :D

 
 
 
 


r2b2
569 posts

Ultimate Geek


  #1170673 7-Nov-2014 11:54
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johnr: Last night was planned upgrade work on the Cable (HFC) network this was posted up on the Vodafone NZ community,

Do the basic fault checking and restarts and if this fails to bring internet backup then it will need to be looked into further


Do you have a link to the upgrade work notification? All I could find was http://community.vodafone.co.nz/t5/Network-status/PLANNED-MAINTENANCE-Fixed-Line-Phone-Broadband-and-Cable/m-p/151221#U151221 which, with no dates or times, isn't particularly useful :)

mattbush
784 posts

Ultimate Geek
Inactive user


  #1170695 7-Nov-2014 12:06
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Still offline for me....cable/Kapiti

Tried to call but battery was low and gave up after 25 mins

Online again at 12.10

NikT
1670 posts

Uber Geek

Trusted

  #1170709 7-Nov-2014 12:23
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Hi guys,

 Confirmed issue in Wellington, being worked on urgently - updates to be posted here.

Thanks for your patience, and apologies for the downtime.




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


Skillie

192 posts

Master Geek


  #1170710 7-Nov-2014 12:23
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johnr: Do the basic fault checking and restarts and if this fails to bring internet backup then it will need to be looked into further


Did modem reboot - still offline @ 12:23pm

jimbob79
658 posts

Ultimate Geek


  #1170740 7-Nov-2014 12:35
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r2b2:
johnr: Last night was planned upgrade work on the Cable (HFC) network this was posted up on the Vodafone NZ community,

Do the basic fault checking and restarts and if this fails to bring internet backup then it will need to be looked into further


Do you have a link to the upgrade work notification? All I could find was http://community.vodafone.co.nz/t5/Network-status/PLANNED-MAINTENANCE-Fixed-Line-Phone-Broadband-and-Cable/m-p/151221#U151221 which, with no dates or times, isn't particularly useful :)


Yup, I saw the same notice and it's totally ambiguous. "Some customers in the following areas may experience a loss....." Which areas!?





MikeB4
15555 posts

Uber Geek
Inactive user


  #1170760 7-Nov-2014 12:45
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Up in the Hutt as at 12:44pm

Sideface
6275 posts

Uber Geek

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DR
Lifetime subscriber

  #1170779 7-Nov-2014 12:49
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VF cable Wellington - down 10:55am to 12:45pm.
Normal ping and speeds now.




Sideface


ckc

ckc
321 posts

Ultimate Geek
Inactive user


  #1170855 7-Nov-2014 13:45
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johnr: Last night was planned upgrade work on the Cable (HFC) network this was posted up on the Vodafone NZ community,


Is there any hope that VF might share what the upgrade work is all about? I know they like to keep customers in the dark until the last possible moment, but upgrades are upgrades, and that's the kind of stuff customers might want to know about.

Of course, if the upgrades don't affect the service in any meaningful manner that's tangible for customers - so if they're not related to speed or obvious service quality - then calling them upgrades is a bit of a misdirect, and at the end of the process they'll have a bunch of customers wondering what happened to these ethereal upgrades they lost service over.

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