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Forums › One New Zealand (including Vodafone, WxC, Farmside) › Wildly inconsistent pings
Rustytotem

4 posts

Wannabe Geek


#154862 10-Nov-2014 22:48
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Hi.

For the past week (since roughly Monday, 3rd November) I've been having wildly inconsistent pings to local and international servers, and at times my download speed has been down as well.

Regarding download speed, the speedtest at http://christchurch.speedtest.vodafone.co.nz/ gave me 2Mb/2Mb a few days ago, and just now it gave me 10.7Mb/1.9Mb. My plan currently is 50Mb/2Mb. Before these recent issues arose I could fairly consistently get good download speeds to the Vodafone speedtest. (Sidenote: I seem to recall the upload speed being higher when I first signed up to my current plan - which was then automatically upgraded.)

(Edit: I'm on the 50Mb/2Mb unlimited bandwidth cable plan. I live in Christchurch.)

However, the main issue is latency while playing games. There are two Australian and one US West game server that I regularly use, with normal latency on the right: 

 

  • syd.valve.net (Australian Dota 2 server) 60-100ms
  • 103.4.115.248 (Australian WoW server) 50-60ms
  • 12.129.209.68 (US West WoW server) 150-180ms
To use the syd.valve.net as an example, when playing Dota 2 (a video game) my ping may be 80-150ms for a 50 minute game, and then two hours later it jumps up to 300ms for about 5 minutes, and then back to ~100ms, and then up to 500ms for a few minutes.

Last week I was playing WoW (another video game) on either Friday or Saturday morning (don't quite recall which), and my ping was a consistent 350-400ms for about an hour, at which point I stopped playing.


I've tried restarting my modem/router multiple times, leaving them unplugged for 5+ minutes, checked that everything's plugged in correctly, and have checked that none of the other internet users in my house are downloading/hogging bandwidth.

I have played games/done pings/tracerts at various times of the day, and there doesn't seem to be any particular time at which it gets worse.

I'm not sure how important pings/tracerts are, but here are a few:

Good pings, done at roughly 12pm today.
C:\Users\Rustytotem>ping -n 10 103.4.115.248

Pinging 103.4.115.248 with 32 bytes of data:
Reply from 103.4.115.248: bytes=32 time=43ms TTL=243
Reply from 103.4.115.248: bytes=32 time=91ms TTL=243
Reply from 103.4.115.248: bytes=32 time=46ms TTL=243
Reply from 103.4.115.248: bytes=32 time=57ms TTL=243
Reply from 103.4.115.248: bytes=32 time=56ms TTL=243
Reply from 103.4.115.248: bytes=32 time=65ms TTL=243
Reply from 103.4.115.248: bytes=32 time=45ms TTL=243
Reply from 103.4.115.248: bytes=32 time=75ms TTL=243
Reply from 103.4.115.248: bytes=32 time=117ms TTL=243
Reply from 103.4.115.248: bytes=32 time=81ms TTL=243

Ping statistics for 103.4.115.248:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 43ms, Maximum = 117ms, Average = 67ms

C:\Users\Rustytotem>ping -n 10 12.129.209.68

Pinging 12.129.209.68 with 32 bytes of data:
Reply from 12.129.209.68: bytes=32 time=163ms TTL=241
Reply from 12.129.209.68: bytes=32 time=166ms TTL=241
Reply from 12.129.209.68: bytes=32 time=170ms TTL=241
Reply from 12.129.209.68: bytes=32 time=164ms TTL=241
Reply from 12.129.209.68: bytes=32 time=158ms TTL=241
Reply from 12.129.209.68: bytes=32 time=158ms TTL=241
Reply from 12.129.209.68: bytes=32 time=174ms TTL=241
Reply from 12.129.209.68: bytes=32 time=156ms TTL=241
Reply from 12.129.209.68: bytes=32 time=182ms TTL=241
Reply from 12.129.209.68: bytes=32 time=171ms TTL=241

Ping statistics for 12.129.209.68:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 156ms, Maximum = 182ms, Average = 166ms

C:\Users\Rustytotem>ping -n 10 syd.valve.net

Pinging syd.valve.net [103.10.125.1] with 32 bytes of data:
Reply from 103.10.125.1: bytes=32 time=70ms TTL=51
Reply from 103.10.125.1: bytes=32 time=58ms TTL=51
Reply from 103.10.125.1: bytes=32 time=90ms TTL=51
Reply from 103.10.125.1: bytes=32 time=74ms TTL=51
Reply from 103.10.125.1: bytes=32 time=69ms TTL=51
Reply from 103.10.125.1: bytes=32 time=65ms TTL=51
Reply from 103.10.125.1: bytes=32 time=47ms TTL=51
Reply from 103.10.125.1: bytes=32 time=57ms TTL=51
Reply from 103.10.125.1: bytes=32 time=58ms TTL=51
Reply from 103.10.125.1: bytes=32 time=45ms TTL=51

Ping statistics for 103.10.125.1:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 45ms, Maximum = 90ms, Average = 63ms


C:\Users\Rustytotem>ping -n 5 syd.valve.net

Pinging syd.valve.net [103.10.125.1] with 32 bytes of data:
Reply from 103.10.125.1: bytes=32 time=291ms TTL=51
Reply from 103.10.125.1: bytes=32 time=398ms TTL=51
Reply from 103.10.125.1: bytes=32 time=124ms TTL=51
Reply from 103.10.125.1: bytes=32 time=203ms TTL=51
Reply from 103.10.125.1: bytes=32 time=74ms TTL=51

Ping statistics for 103.10.125.1:
Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 74ms, Maximum = 398ms, Average = 218ms

C:\Users\Rustytotem>ping -n 10 12.129.209.68

Pinging 12.129.209.68 with 32 bytes of data:
Reply from 12.129.209.68: bytes=32 time=175ms TTL=241
Reply from 12.129.209.68: bytes=32 time=305ms TTL=241
Reply from 12.129.209.68: bytes=32 time=272ms TTL=241
Reply from 12.129.209.68: bytes=32 time=243ms TTL=241
Reply from 12.129.209.68: bytes=32 time=172ms TTL=241
Reply from 12.129.209.68: bytes=32 time=268ms TTL=241
Reply from 12.129.209.68: bytes=32 time=343ms TTL=241
Reply from 12.129.209.68: bytes=32 time=250ms TTL=241
Reply from 12.129.209.68: bytes=32 time=324ms TTL=241
Reply from 12.129.209.68: bytes=32 time=165ms TTL=241

Ping statistics for 12.129.209.68:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 165ms, Maximum = 343ms, Average = 251ms


C:\Users\Rustytotem>tracert 12.129.209.68

Tracing route to 12.129.209.68 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms FAKESTREET [192.168.1.1]
2 * * * Request timed out.
3 167 ms 80 ms 190 ms 218.101.61.101
4 33 ms 85 ms 58 ms ie2-g-0-0-0.telstraclear.net [203.98.50.2]
5 30 ms * 33 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]
6 63 ms 27 ms 81 ms unknown.telstraglobal.net [134.159.174.41]
7 194 ms 210 ms 354 ms i-0-6-1-1.tlot-core01.bx.telstraglobal.net [202.84.223.85]
8 250 ms 210 ms 246 ms i-0-1-0-0.eqnx-core01.bi.telstraglobal.net [202.84.144.202]
9 258 ms 202 ms 198 ms i-0-4-0-6.eqnx03.bi.telstraglobal.net [202.40.149.78]
10 291 ms 179 ms 249 ms sl-st50-sj-.sprintlink.net [144.223.242.65]
11 227 ms 252 ms 227 ms sl-st31-sj-.sprintlink.net [144.232.0.163]
12 248 ms 213 ms 320 ms 144.232.1.70
13 295 ms 253 ms 159 ms cr1.sffca.ip.att.net [12.122.200.10]
14 205 ms 362 ms 231 ms cr1.la2ca.ip.att.net [12.122.3.122]
15 316 ms 178 ms 343 ms gar5.lsrca.ip.att.net [12.122.85.33]
16 264 ms 183 ms 222 ms 12-122-254-226.attens.net [12.122.254.226]
17 252 ms 185 ms 214 ms 206.16.68.42
18 222 ms 217 ms 251 ms 12.129.248.118
19 219 ms 295 ms 161 ms 12.129.209.68

Trace complete.

C:\Users\Rustytotem>tracert syd.valve.net

Tracing route to syd.valve.net [103.10.125.1]
over a maximum of 30 hops:

1 10 ms 9 ms 19 ms FAKESTREET [192.168.1.1]
2 * * * Request timed out.
3 85 ms 28 ms 94 ms 218.101.61.101
4 98 ms 127 ms 48 ms ie2-g-0-0-0.telstraclear.net [203.98.50.2]
5 43 ms 99 ms 139 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]
6 73 ms 78 ms 168 ms unknown.telstraglobal.net [134.159.174.41]
7 151 ms 79 ms 89 ms i-0-0-4-1.sydo-core02.bx.telstraglobal.net [202.84.142.149]
8 164 ms 98 ms 99 ms bundle-ether3.oxf-gw1.sydney.telstra.net [203.50.13.53]
9 131 ms 90 ms 75 ms bundle-ether17.ken-core10.sydney.telstra.net [203.50.13.77]
10 160 ms 190 ms 104 ms bundle-ether1.ken-edge902.sydney.telstra.net [203.50.11.97]
11 276 ms 119 ms 93 ms hig1331637.lnk.telstra.net [139.130.213.154]
12 178 ms 164 ms 177 ms syd.valve.net [103.10.125.1]

Trace complete.


Any help is appreciated.

Edit: Forgot to mention, but I've also tried connecting a computer directly to the modem - no difference.

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PeterReader
6019 posts

Uber Geek

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Geekzone
Lifetime subscriber

  #1172495 10-Nov-2014 22:48
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

 

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johnr
19282 posts

Uber Geek
Inactive user


  #1172539 11-Nov-2014 04:26
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Are you playing over Wifi or LAN?

sbiddle
30853 posts

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Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #1172571 11-Nov-2014 07:33
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You're not saturating your upstream torrenting are you? Seems to be the latest problem many people on here posting about poor speeds are suffering from.

19ms hope to your router definitely points to a local LAN problem that could be at least a partial cause of such a problem, if not the actual problem.



Rustytotem

4 posts

Wannabe Geek


  #1172637 11-Nov-2014 09:50
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I'm using a wired connection. I've tested with a single computer connected to the modem, with no change in the issue - this computer only has basic internet/email/office stuff, no torrents.

From the traceroutes that I've done, only one of my computers has ever got anything above <1ms on the first node (router) - even then, 9/10 times it's still <1ms.

Kodiack
709 posts

Ultimate Geek

Trusted

  #1173015 11-Nov-2014 17:45
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I just started experiencing similar behaviour (but not quite to the extent that you're experiencing) within the last ~12 hours. Latency seems to be all over the place (up to ~200 ms to a Sydney server), and download speeds are unpredictable. I'm on a 130 Mbps plan, and ranging anywhere from 20-120 Mbps.

Here's my traceroute to google.co.nz:

Tracing route to google.co.nz [74.125.237.120]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms RubyPenguin [10.0.0.1]
2 * * * Request timed out.
3 13 ms 11 ms 12 ms lo0.internet.ivpn.pe19.telstraclear.net [218.101
.61.100]
4 111 ms 109 ms 112 ms ie2-g-0-0-0.telstraclear.net [203.98.50.2]
5 106 ms 118 ms 114 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.
50.251]
6 107 ms 110 ms 111 ms gi2-20.akl-grafton-bdr1.ihug.net [203.109.130.41
]
7 * * * Request timed out.
8 132 ms 130 ms 134 ms UNASSIGNED.vf.net.nz [203.109.180.182]
9 131 ms 134 ms 136 ms 66.249.95.224
10 43 ms 54 ms 45 ms 72.14.237.135
11 136 ms 139 ms 138 ms syd01s12-in-f24.1e100.net [74.125.237.120]


Normally the connection is absolutely solid as a rock, so I'm not sure what caused this sudden, unexpected performance drop. I've had only a couple of other very, very minor hiccups over the last several months, and a reboot was usually enough to fix it right up.

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