Issues with Voda cable internet in Kapiti

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Issues with Voda cable internet in Kapiti

thatguynz

2 posts

Wannabe Geek

#157183 22-Nov-2014 13:56

Is anyone else having issues with their high speed cable internet in Kapiti (or possibly further afield)? We've had seriously degraded performance - to the point of being nigh on unusable for the past 24 hours+ and I'm aware of another household on the other side of Kapiti with the same problem. An MTR trace seems to indicate dropped packets at a couple of the network nodes. Anyone else affected?

PeterReader

6018 posts

Uber Geek

Trusted

Geekzone

Lifetime subscriber

#1181244 22-Nov-2014 13:56

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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Interslice

159 posts

Master Geek

#1181263 22-Nov-2014 14:31

Im down Raumati Beach and am not noticing a difference. We are on cable here.

Skillie

192 posts

Master Geek

#1181304 22-Nov-2014 16:06

Fine here too:-

Last Result:
Download Speed: 118589 kbps (14823.6 KB/sec transfer rate)
Upload Speed: 9945 kbps (1243.1 KB/sec transfer rate)
11/22/2014, 4:06:10 PM

thatguynz

2 posts

Wannabe Geek

#1181313 22-Nov-2014 16:29

Thanks for the feedback guys - no packet loss that you can notice at all?

prevaljo

175 posts

Master Geek

#1181420 22-Nov-2014 20:06

I'm on Voda Cable in Wellington and we've been having speed/performance issues for a few weeks, Stuff and the Herald are unusable and I'm having to revert to hardcopy because it arrives faster than a web page.

Sideface

9349 posts

Uber Geek

Trusted

Lifetime subscriber

#1181432 22-Nov-2014 21:25

Wellington
VF cable 50/2Mbps
No problems.

Sideface

ckc

321 posts

Ultimate Geek
Inactive user

#1181472 22-Nov-2014 22:46

I'm in Kapiti, Paraparaumu township. Not having issues with NZ/AU/US, but serious issues out to Europe where my VPS is located, even with multiple threads. Tracert indicates my issue is in France/Belgium though, so everything I'm saying is irrelevant.

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mattbush

784 posts

Ultimate Geek
Inactive user

#1183198 26-Nov-2014 11:09

Speed has seemed slowish for a few days now....worse at nights

Last Result:
Download Speed: 90406 kbps (11300.8 KB/sec transfer rate)
Upload Speed: 9819 kbps (1227.4 KB/sec transfer rate)
11/26/2014, 11:08:19 AM

Should be easily closer to 100 at 11am weekday.