Why's VF stealing my Mbps!??

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Why's VF stealing my Mbps!??

kenkeniff

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#157460 2-Dec-2014 10:17

I've been living under a rock for the past few weeks so might have missed something but just received a letter from VF saying their reducing the speed of my UFB contract on 11 Dec from 200/50 to 200/20.

How and Why ??

The whole reason I signed up to this plan was for the upload so now may as well reduce to 100/20 if it's no longer going to be available.

EDIT:

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#1186858 2-Dec-2014 10:17

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

Behodar

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#1186873 2-Dec-2014 10:20

There's an existing (closed) thread about this.

http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=157289

kenkeniff

628 posts

Ultimate Geek

#1186878 2-Dec-2014 10:26

Behodar: There's an existing (closed) thread about this.

http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=157289

Oh thanks; however I see that thread died an ugly death without any real resolution other than 'VF says GFYS'..

SirHumphreyAppleby

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#1186885 2-Dec-2014 10:43

kenkeniff: Oh thanks; however I see that thread died an ugly death without any real resolution other than 'VF says GFYS'..

I don't think any amount of talking about it is going to resolve the issue. Vodafone will have a clause in their contract allowing them to make changes or cease offering services. I can understand from their point of view why they would want to do this if it means a bigger profit for them (different pricing structure for new fibre plans) and a simplified range of products.

Given the services are varied in a way which is significant, you could probably use it to get out of a term contract if you have one. I wouldn't take "no" for an answer myself. It's up to you if you want to move or stay where you are, although that is easier said than done if you have bundled services. I refuse to bundle services because of possibilities like this.

kenkeniff

628 posts

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#1186888 2-Dec-2014 10:51

The first challenge will be actually getting hold of them..

The "customer assurance" number goes to "dev > null".

kenkeniff

628 posts

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#1186907 2-Dec-2014 11:22

Finally managed to get through; took a downgrade to 100/20 and some credit.

Hopefully it all applies correctly.

ckc

321 posts

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Inactive user

#1186925 2-Dec-2014 11:40

I wouldn't downgrade. I'd pay the release fee and leave. Go to BigPipe.

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sbiddle

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#1186927 2-Dec-2014 11:42

ckc: I wouldn't downgrade. I'd pay the release fee and leave. Go to BigPipe.

On what, VDSL2 or at worst ADSL2+? That's a pretty big step backwards.

MikeB4

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#1186928 2-Dec-2014 11:45

If a provider changes the terms or conditions of a contract which they are entitled to do, the Telco's and ISP's should allow customers to elect out of the contract without penalty if they ask to do so within say 14 days of notification of change.

ckc

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#1186929 2-Dec-2014 11:45

sbiddle:
ckc: I wouldn't downgrade. I'd pay the release fee and leave. Go to BigPipe.

On what, VDSL2 or at worst ADSL2+? That's a pretty big step backwards.

Or whoever's in the area that isn't reducing the speed of their plans then. I don't know where OP is.

Why would you assume that if he can't have VF UFB he can't have anything else?

ckc

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#1186933 2-Dec-2014 11:47

KiwiNZ: If a provider changes the terms or conditions of a contract which they are entitled to do, the Telco's and ISP's should allow customers to elect out of the contract without penalty if they ask to do so within say 14 days of notification of change.

Next year (March I think), the unfair contracts provisions of the CGA comes into force. Contracts signed after that time won't include things like change or cancellation rights afforded to one party but not the other. If you signed up for a specific plan, I totally agree that you should be getting that plan, and if they no longer offer it, you should be allowed to take your business elsewhere.

sbiddle

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#1186941 2-Dec-2014 11:50

ckc:
sbiddle:
ckc: I wouldn't downgrade. I'd pay the release fee and leave. Go to BigPipe.

On what, VDSL2 or at worst ADSL2+? That's a pretty big step backwards.

Or whoever's in the area that isn't reducing the speed of their plans then. I don't know where OP is.

Why would you assume that if he can't have VF UFB he can't have anything else?

Oops getting mixed up with the many other threads on here, most of which are cable people complaining about the drop from 130 to 100.

In this case (which is also discussed in numerous other threads) it's quite simply because Vodafone can cut wholesale costs by moving to the new Accelerate plans and presumably don't want to support multiple different plan types which also introduces some backend complexities.

ckc

321 posts

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#1186968 2-Dec-2014 11:55

I think the board and shareholders are really screwing down on the bottom line because they had flutters when they saw last FY losses. Which is fair enough, but also shortsighted and challenging customer loyalty. They're just creating a whole new generation of people who hate Vodafone, staff and customers.

Also, I'm on 100/10 and getting 130/10. :)

Edit: actually, scratch that. After the internet went down at midnight last night, this morning it's now on 100/10. So screw VF or something.

dylanp

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#1186978 2-Dec-2014 12:06

Hi everyone

Yep, the 200/50 plan has been withdrawn, sometimes things change. We've been in contact with all affected customers individually, most will typically be moving to the 200/20 plan at a new lower price like in the letter above.

If you're included in this change and it doesn't suit you then please let us know.

Cheers

Dylan

mdooher

Hmm, what to write...
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#1187047 2-Dec-2014 12:57

KiwiNZ: If a provider changes the terms or conditions of a contract which they are entitled to do, the Telco's and ISP's should allow customers to elect out of the contract without penalty if they ask to do so within say 14 days of notification of change.

If you read their terms and conditions it says if they change the terms and you don't like it you can bang out ...no penalty. Its on the "things you should know" link

Matthew

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