Signed up for VDSL

Forums › One NZ (including Farmside) › Signed up for VDSL - Now what

Shindig

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#159776 12-Dec-2014 10:06

I have moved from ADSL to VDSL on VF here in Auckland CBD.

I can see on "recent changes" my account package now states VDSL, so my question is now what? Do VF send me out a VDSL capable router and away we go?

The little things make the biggest difference.

Jase2985

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#1196352 12-Dec-2014 14:50

and they send out a tech to install a master VDSL jack point and splitter/filter and connect you all up

johnr

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#1196355 12-Dec-2014 14:54

How long ago did you request the change?

TLD

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#1196360 12-Dec-2014 15:03

My experience was with Spark and not Vodafone, but several days after booking VDSL online with no response, I phoned and found their online form had not worked. It was about three working days later that a Chorus tech came round to install the dedicated cable and splitter. The new modem arrived the day after the phone call.

Trevor Dennis
Rapaura (near Blenheim)

Shindig

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#1196361 12-Dec-2014 15:05

johnr: How long ago did you request the change?

Wednesday, I can see in the signup tracker some activity.... "detail check pending" now...

I have a feeling I wont be able to get it though... in an Apt block 8th floor... hmmm

The little things make the biggest difference.

khull

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#1196385 12-Dec-2014 15:34

a side note is everything seems to go 'faster' for a couple weeks then you'll hardly notice it anymore (until you go back to ADSL2)

Shindig

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#1198986 17-Dec-2014 11:49

UPDATE:

So the Sign Up Tracker keeps stating, complete (stage 3) then back to Pending Check.
Spoke to some guy in customer services, who said I need to be xferred to Technical Support? Technical Support on what? I don't have anything. I spent 10 mins on hold and hung up...

Anyway, I saw Chorus guy installing Fibre the other day, he said it would be ready to hook up to individual apartments by next week (I know xmas lay time)... do I dare phone customer services and ask about UFB install and could I be booked it for when ever its available...

cheers

The little things make the biggest difference.