Signed up for VDSL

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Signed up for VDSL - Now what

Shindig

1587 posts

Uber Geek

Trusted

#159776 12-Dec-2014 10:06

I have moved from ADSL to VDSL on VF here in Auckland CBD.

I can see on "recent changes" my account package now states VDSL, so my question is now what? Do VF send me out a VDSL capable router and away we go?

The little things make the biggest difference.

Jase2985

13465 posts

Uber Geek

ID Verified

Lifetime subscriber

#1196352 12-Dec-2014 14:50

and they send out a tech to install a master VDSL jack point and splitter/filter and connect you all up

johnr

19282 posts

Uber Geek
Inactive user

#1196355 12-Dec-2014 14:54

How long ago did you request the change?

TLD

902 posts

Ultimate Geek

#1196360 12-Dec-2014 15:03

My experience was with Spark and not Vodafone, but several days after booking VDSL online with no response, I phoned and found their online form had not worked. It was about three working days later that a Chorus tech came round to install the dedicated cable and splitter. The new modem arrived the day after the phone call.

Trevor Dennis
Rapaura (near Blenheim)

Shindig

1587 posts

Uber Geek

Trusted

#1196361 12-Dec-2014 15:05

johnr: How long ago did you request the change?

Wednesday, I can see in the signup tracker some activity.... "detail check pending" now...

I have a feeling I wont be able to get it though... in an Apt block 8th floor... hmmm

The little things make the biggest difference.

khull

1245 posts

Uber Geek

#1196385 12-Dec-2014 15:34

a side note is everything seems to go 'faster' for a couple weeks then you'll hardly notice it anymore (until you go back to ADSL2)

Shindig

1587 posts

Uber Geek

Trusted

#1198986 17-Dec-2014 11:49

UPDATE:

So the Sign Up Tracker keeps stating, complete (stage 3) then back to Pending Check.
Spoke to some guy in customer services, who said I need to be xferred to Technical Support? Technical Support on what? I don't have anything. I spent 10 mins on hold and hung up...

Anyway, I saw Chorus guy installing Fibre the other day, he said it would be ready to hook up to individual apartments by next week (I know xmas lay time)... do I dare phone customer services and ask about UFB install and could I be booked it for when ever its available...

cheers

The little things make the biggest difference.