They used to have good customer service before the merge with Telstra. It is ironic because I knew how bad Telstra customer service was so we actually chose Voda, but looks like the merger took things in the wrong direction in that matter.
Last night was a nightmare. Line speed was ridiculously low, and they transferred me to level-2 support, where I sat on hold for 45 minutes, only to find out there was noone still available in level-2 support. They took my number and promised to call back but I am still waiting.
Who still has locally-based customer support that can answer the phone and deal with problems promptly?
Cheers