Anyone experiencing problems with Vodafone broadband?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Anyone experiencing problems with Vodafone broadband?

jesterz

97 posts

Master Geek

#166048 28-Feb-2015 18:29

Hi all,

Is anyone experiencing really slow speeds at the moment?

Were stuck around 0.7-1.0 Mbps ... often dropping down to 0.3. Speeds improved last night by resetting the modem, but it's back to a crawl?

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6015 posts

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Geekzone

Lifetime subscriber

#1248574 28-Feb-2015 18:29

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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DjShadow

4055 posts

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#1248588 28-Feb-2015 18:35

Fibre is running good

jesterz

97 posts

Master Geek

#1248589 28-Feb-2015 18:40

Here's my latest:

mattbush

784 posts

Ultimate Geek
Inactive user

#1248591 28-Feb-2015 18:47

jesterz: Here's my latest:

Where abouts are you?
What is your service eg 100/10 cable?

Please use VF speed tests pinned to forums

Jase2985

13411 posts

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Lifetime subscriber

#1248592 28-Feb-2015 18:49

you need to follow peter readers advice and post up more info

johnr

19282 posts

Uber Geek
Inactive user

#1248593 28-Feb-2015 18:50

jesterz: Hi all,

Is anyone experiencing really slow speeds at the moment?

Were stuck around 0.7-1.0 Mbps ... often dropping down to 0.3. Speeds improved last night by resetting the modem, but it's back to a crawl?

For all we know you could be connected to a rural Conklin cabinet and testing over Wifi, With such little information not even a location we could add zero value sorry

Review the post by PeterReader

jesterz

97 posts

Master Geek

#1248596 28-Feb-2015 18:55

Hi all,

We're located in Titahi Bay on unlimited Vodafone ADSL2.

We've recently switched from an 80 gig pack (internet and home phone) to unlimited. Speed problems started yesterday and are down to a crawl today.

We're over a km from the exchange, and have never had blazing speeds.

How do I post the relevant info from the router?

johnr

19282 posts

Uber Geek
Inactive user

#1248598 28-Feb-2015 18:57

Changing plan zero impact please provide the information PeterReader has requested and please do not speediest over WiFi

jesterz

97 posts

Master Geek

#1248600 28-Feb-2015 19:01

I'm not testing over wifi, but from my desktop wired to the router.

Information as far as I can get it:

- Your ISP and plan: Vodafone. unlimited home phone and internet
- Type of connection (ADSL, ADSL2, VDSL): ADSL2
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin): How do I generate these?
- Your general location (or street): Titahi Bay
- If you are rural or urban: Urban
- If you know your connection is to an exchange, cabinet or conklin: Exchange
- If your connection is to a ULL or wholesale service: I'm not sure what this means
- If you have done an isolation test as per the link above: as above

johnr

19282 posts

Uber Geek
Inactive user

#1248601 28-Feb-2015 19:04

log into modem to get the information requested

Google search which modem you have got and how to obtain the info

Coil

6614 posts

Uber Geek
Inactive user

#1248602 28-Feb-2015 19:05

Always :(

PPP always dies for me and sometimes wont auth at all.

But this is solely related to my line and highly doubt you will have a similar problem.

jesterz

97 posts

Master Geek

#1248605 28-Feb-2015 19:15

Hopefully this is the correct info? (apologies for formatting)

Downstream Upstream
SNR Margin (dB): 13.6 12.5
Attenuation (dB): 38.5 22.3
Power (dBm): 15.0 12.4
Attainable Rate (Kbps): 2308 965
Rate (Kbps): 2144 965
MSGc (number of bytes in overhead channel message): 59 16
B (number of bytes in Mux Data Frame): 67 29
M (number of Mux Data Frames in FEC Data Frame): 2 1
T (Mux Data Frames over sync bytes): 1 3
R (number of check bytes in FEC Data Frame): 10 0
S (ratio of FEC over PMD Data Frame length): 2.0000 0.9836
L (number of bits in PMD Data Frame): 584 244
D (interleaver depth): 32 1
Delay (msec): 16 0

johnr

19282 posts

Uber Geek
Inactive user

#1248606 28-Feb-2015 19:16

VodafoneNZ community has a great post how to do an isolation test

Spyware

3725 posts

Uber Geek

Lifetime subscriber

#1248607 28-Feb-2015 19:19

Looks like nearer 3 km from exchange and sick at that.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

jesterz

97 posts

Master Geek

#1248608 28-Feb-2015 19:20

I see ... we only have one device connected to a single phone jack.

There are no other phone jacks in the house.

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