TelstraClear cable in Wellington down for two days?

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jamesmcd

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#166066 1-Mar-2015 17:13

Anyone else having trouble with their cable connection? We've had no net for two days.. went slowly for a few hours on Friday and then stopped working entirely. Now chewing up tonnes of mobile data to keep us going.

Contacted Vodafone on Facebook but they aren't interested.

Tried to call faults but there was a 55 minute wait.

Cheers,
J

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#1248917 1-Mar-2015 17:16

No problems in Island Bay (on VF HSC 100/10)
Normal speeds (I test several times daily)
Make the call.

EDIT The longest outage that I've had in the last 2 years lasted less than 2 hours.

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jamesmcd

62 posts

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#1248924 1-Mar-2015 17:18

Interesting. A colleague of mine was getting 4 Mbit/s download yesterday on his cable connection. All very strange.

Brumfondl

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#1248937 1-Mar-2015 17:19

No issues in Mt Cook either. Bite the bullet and wait for Faults to answer.

Jase2985

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#1248938 1-Mar-2015 17:20

unless you can log a fault no one can look into it for you. you just have to stay on the line. its sucks, but it is what it is

jamesmcd

62 posts

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#1248941 1-Mar-2015 17:23

Yep on hold now. Bit easier with the smartwatch on speaker!

jamesmcd

62 posts

Master Geek

#1248944 1-Mar-2015 17:25

The hilarious thing is that the retention team at VF were supposed to call me on Monday (their instructions, not mine)... it's now Sunday and have heard nothing. Blimey guys.

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Hammerer

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#1248946 1-Mar-2015 17:29

I thought there is call back to a mobile phone so you don't have to wait on the line.

jamesmcd

62 posts

Master Geek

#1248949 1-Mar-2015 17:33

Mmm the cable number 0508 doesn't have the option AFAIK.

freitasm

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#1248975 1-Mar-2015 18:53

Certainly working in Johnsonville. Unless you can find other people in your specific area having problems I'd say it's something on your conneciton.

Some troubleshooting:

- Have turned off/on again: modem, router, PCs?
- Is just a PC not working or everything in the house?
- Can you log into your router and confirm it is still configured with the correct IP address for your connection and using the Vodafone DNS?
- If the router is correctly configured have you tried connecting a PC directly to the modem and configured it with your IP address and Vodafone DNS to see if it is not your router having problems?

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jamesmcd

62 posts

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#1248981 1-Mar-2015 19:21

I fixed it! I discovered that VF changed my Static IP. With some digging/testing/troubleshooting I've put in the newly discovered Static IP and it's working.

freitasm

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#1248982 1-Mar-2015 19:22

Good work.

However, how did you discover the new static IP?

And how can Vodafone just change someone's static IP on cable without notice?

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Chrizvi

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#1248983 1-Mar-2015 19:22

All good here in Brooklyn.
Check outside if somebody digging or something.

I must say voda cable is totally awesome. Love it.

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#1248992 1-Mar-2015 19:40

jamesmcd: I fixed it! I discovered that VF changed my Static IP. With some digging/testing/troubleshooting I've put in the newly discovered Static IP and it's working.

Unusual.
I've been on four different VF cable plans at the same (physical) address for 2 years, and my IP address has not changed.

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freitasm

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#1248993 1-Mar-2015 19:44

I had the same IP address for almost nine years. Only changed it because we moved, and the previous connection had the same IP address for eight years.

Very strange. Are you sure you didn't change the router by mistake and found the correct one somewhere later?

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dm2000

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#1249014 1-Mar-2015 20:33

No issues here in Strathmore, and like Mauricio above, we've been through several suburbs over the last 8 years with the same IP address.
Have also changed plans numerous times with no effect on the address.

My mum moved from Miramar to Johnsonville a couple of years ago, and still has the same IP address from about 2001