Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




15 posts

Geek
+1 received by user: 3


Topic # 166096 2-Mar-2015 19:54
Send private message

I'm on cable with Voda. It has died. I am not a nerd of any standing. I've been on hold with Voda for 20 minutes and nobody has answered yet.

I have reset both the modem and the router. The router admin tells me there is no DNS or MAC address assigned. 

Anyone have any suggestions on fixing it before I cut my wrists with the nearest spoon.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
4123 posts

Uber Geek
+1 received by user: 842
Inactive user


  Reply # 1249754 2-Mar-2015 19:58
Send private message

Are you in any of these areas?

http://www.vodafone.co.nz/help/network-status/

'That VDSL Cat'
9697 posts

Uber Geek
+1 received by user: 2251

Trusted
Spark
Subscriber

  Reply # 1249755 2-Mar-2015 19:58
Send private message

Your best solution to fixing a problem with your cable is to well, report the fault.

As painful as it is, you need to simply wait in the queue for your turn. 




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 




15 posts

Geek
+1 received by user: 3


  Reply # 1249756 2-Mar-2015 19:59
Send private message

Negative. I'm in Lower Hutt.



15 posts

Geek
+1 received by user: 3


  Reply # 1249757 2-Mar-2015 20:01
Send private message

hio77: Your best solution to fixing a problem with your cable is to well, report the fault.

As painful as it is, you need to simply wait in the queue for your turn. 
 

26 minutes so far. It's a disgrace. Not my first time on this merry-go-round either.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1249758 2-Mar-2015 20:01
Send private message

Sorry out and about right now but a quick Google search should help you

' VodafoneNZ cable modem settings ' or ' VodafoneNZ cable DNS '



15 posts

Geek
+1 received by user: 3


  Reply # 1249766 2-Mar-2015 20:15
Send private message

johnr: Sorry out and about right now but a quick Google search should help you

' VodafoneNZ cable modem settings ' or ' VodafoneNZ cable DNS '
 

You should give those search strings a test drive and see where it gets you.

But I did find this page:http://help.vodafone.co.nz/app/answers/detail/a_id/19653/~/setting-up-your-cable-broadband

And it says this: Residential Customers connected to the Vodafone network, with a Cable High Speed Internet connection are provided with a Static IP address, as this is how we authenticate customers using this service.

Where do I find that static ip address?

BDFL - Memuneh
62682 posts

Uber Geek
+1 received by user: 13364

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 1249767 2-Mar-2015 20:17
Send private message

You should have the IP Address noted somewhere. If you don't have it then you have to wait for Vodafone to answer your call and get the IP from them. And make sure you record this in a file somewhere.

The DNS are 

203.97.78.43
203.97.78.44




4717 posts

Uber Geek
+1 received by user: 3259

Lifetime subscriber

  Reply # 1249772 2-Mar-2015 20:19
Send private message

Where do I find that static ip address?


Log in to your router and look up WAN/IP address.  (or similar)




Sideface




15 posts

Geek
+1 received by user: 3


  Reply # 1249773 2-Mar-2015 20:19
One person supports this post
Send private message

freitasm: You should have the IP Address noted somewhere. If you don't have it then you have to wait for Vodafone to answer your call and get the IP from them. And make sure you record this in a file somewhere.

The DNS are 

203.97.78.43
203.97.78.44
 

Ta. Currently up to 45 minutes on hold.

It's quite staggering really. Never has a company given less of a f ck about its customers.

BDFL - Memuneh
62682 posts

Uber Geek
+1 received by user: 13364

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 1249775 2-Mar-2015 20:20
One person supports this post
Send private message
4717 posts

Uber Geek
+1 received by user: 3259

Lifetime subscriber

  Reply # 1249782 2-Mar-2015 20:31
One person supports this post
Send private message

Currently up to 45 minutes on hold.  ...


Not unusual.  Don't give up!




Sideface


4277 posts

Uber Geek
+1 received by user: 950


  Reply # 1249783 2-Mar-2015 20:35
2 people support this post
Send private message

freitasm: Vodafone has been having support problems for at least the last six months...

More like 2 years! frown

'That VDSL Cat'
9697 posts

Uber Geek
+1 received by user: 2251

Trusted
Spark
Subscriber

  Reply # 1249810 2-Mar-2015 20:56
Send private message

quickymart:
freitasm: Vodafone has been having support problems for at least the last six months...

More like 2 years! frown


it actually seems a bit better than when i moved out, and that was over 2 years ago... so longer? :L




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


Mad Scientist
19822 posts

Uber Geek
+1 received by user: 2681

Trusted
Lifetime subscriber

  Reply # 1249825 2-Mar-2015 21:08
3 people support this post
Send private message

*shudder* !
this has convinced me to narrow down to Spark vs Snap

good informative thread




Swype on iOS is detrimental to accurate typing. Apologies in advance.




15 posts

Geek
+1 received by user: 3


  Reply # 1250067 3-Mar-2015 10:21
Send private message

joker97: *shudder* !
this has convinced me to narrow down to Spark vs Snap

good informative thread


Good decision.

For the record I was 1 hour and 8 minutes on hold. Then a further 15 minutes resolving the problem, which you guys had correctly identified above: lost static IP. I guess there'd been a powercut at home or something? Not sure. Anyway the modem had ditched its settings.

I was FB messaging/tweeting Voda throughout and this morning I got this:



Maybe I'm being unreasonable but I found that so enraging. Don't send me some chirpy feel-good tweet 12 hours after the fact.

If I could leave without signing up to a contract with someone else I would do it in a heartbeat.



 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic


Donate via Givealittle


Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Amazon introduces new Kindle with adjustable front light
Posted 21-Mar-2019 20:14


A call from the companies providing internet access for the great majority of New Zealanders, to the companies with the greatest influence over social media content
Posted 19-Mar-2019 15:21


Two e-scooter companies selected for Wellington trial
Posted 15-Mar-2019 17:33


GeForce GTX 1660 available now
Posted 15-Mar-2019 08:47


Artificial Intelligence to double the rate of innovation in New Zealand by 2021
Posted 13-Mar-2019 14:47


LG demonstrates smart home concepts at LG InnoFest
Posted 13-Mar-2019 14:45


New Zealanders buying more expensive smartphones
Posted 11-Mar-2019 09:52


2degrees Offers Amazon Prime Video to Broadband Customers
Posted 8-Mar-2019 14:10


D-Link ANZ launches D-Fend AC2600 Wi-Fi Router Protected by McAfee
Posted 7-Mar-2019 11:09


Slingshot commissions celebrities to design new modems
Posted 5-Mar-2019 08:58


Symantec Annual Threat Report reveals more ambitious, destructive and stealthy attacks
Posted 28-Feb-2019 10:14


FUJIFILM launches high performing X-T30
Posted 28-Feb-2019 09:40


Netflix is killing content piracy says research
Posted 28-Feb-2019 09:33


Trend Micro finds shifting threats require kiwis to rethink security priorities
Posted 28-Feb-2019 09:27


Mainfreight uses Spark IoT Asset Tracking service
Posted 28-Feb-2019 09:25



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.