Somebody help me...

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Somebody help me...

gsmithnz

15 posts

Geek

#166096 2-Mar-2015 19:54

I'm on cable with Voda. It has died. I am not a nerd of any standing. I've been on hold with Voda for 20 minutes and nobody has answered yet.

I have reset both the modem and the router. The router admin tells me there is no DNS or MAC address assigned.

Anyone have any suggestions on fixing it before I cut my wrists with the nearest spoon.

1 | 2

4123 posts

Uber Geek
Inactive user

#1249754 2-Mar-2015 19:58

Are you in any of these areas?

http://www.vodafone.co.nz/help/network-status/

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#1249755 2-Mar-2015 19:58

Your best solution to fixing a problem with your cable is to well, report the fault.

As painful as it is, you need to simply wait in the queue for your turn.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

gsmithnz

15 posts

Geek

#1249756 2-Mar-2015 19:59

Negative. I'm in Lower Hutt.

gsmithnz

15 posts

Geek

#1249757 2-Mar-2015 20:01

hio77: Your best solution to fixing a problem with your cable is to well, report the fault.

As painful as it is, you need to simply wait in the queue for your turn.

26 minutes so far. It's a disgrace. Not my first time on this merry-go-round either.

johnr

19282 posts

Uber Geek
Inactive user

#1249758 2-Mar-2015 20:01

Sorry out and about right now but a quick Google search should help you

' VodafoneNZ cable modem settings ' or ' VodafoneNZ cable DNS '

gsmithnz

15 posts

Geek

#1249766 2-Mar-2015 20:15

johnr: Sorry out and about right now but a quick Google search should help you

' VodafoneNZ cable modem settings ' or ' VodafoneNZ cable DNS '

You should give those search strings a test drive and see where it gets you.

But I did find this page:http://help.vodafone.co.nz/app/answers/detail/a_id/19653/~/setting-up-your-cable-broadband

And it says this: Residential Customers connected to the Vodafone network, with a Cable High Speed Internet connection are provided with a Static IP address, as this is how we authenticate customers using this service.

Where do I find that static ip address?

freitasm

BDFL - Memuneh
79314 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#1249767 2-Mar-2015 20:17

You should have the IP Address noted somewhere. If you don't have it then you have to wait for Vodafone to answer your call and get the IP from them. And make sure you record this in a file somewhere.

The DNS are

203.97.78.43
203.97.78.44

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

Sideface

9365 posts

Uber Geek

Trusted

Lifetime subscriber

#1249772 2-Mar-2015 20:19

Where do I find that static ip address?

Sideface

gsmithnz

15 posts

Geek

#1249773 2-Mar-2015 20:19

freitasm: You should have the IP Address noted somewhere. If you don't have it then you have to wait for Vodafone to answer your call and get the IP from them. And make sure you record this in a file somewhere.

The DNS are

203.97.78.43
203.97.78.44

Ta. Currently up to 45 minutes on hold.

It's quite staggering really. Never has a company given less of a f ck about its customers.

freitasm

BDFL - Memuneh
79314 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#1249775 2-Mar-2015 20:20

Vodafone has been having support problems for at least the last six months...

Sideface

9365 posts

Uber Geek

Trusted

Lifetime subscriber

#1249782 2-Mar-2015 20:31

Currently up to 45 minutes on hold. ...

Not unusual. Don't give up!

Sideface

quickymart

13974 posts

Uber Geek

ID Verified

#1249783 2-Mar-2015 20:35

freitasm: Vodafone has been having support problems for at least the last six months...

More like 2 years!

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#1249810 2-Mar-2015 20:56

quickymart:
freitasm: Vodafone has been having support problems for at least the last six months...

More like 2 years!

it actually seems a bit better than when i moved out, and that was over 2 years ago... so longer? :L

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Batman

Mad Scientist
29771 posts

Uber Geek

Trusted

Lifetime subscriber

#1249825 2-Mar-2015 21:08

*shudder* !
this has convinced me to narrow down to Spark vs Snap

good informative thread

gsmithnz

15 posts

Geek

#1250067 3-Mar-2015 10:21

joker97: *shudder* !
this has convinced me to narrow down to Spark vs Snap

good informative thread

Good decision.

For the record I was 1 hour and 8 minutes on hold. Then a further 15 minutes resolving the problem, which you guys had correctly identified above: lost static IP. I guess there'd been a powercut at home or something? Not sure. Anyway the modem had ditched its settings.

I was FB messaging/tweeting Voda throughout and this morning I got this:

Maybe I'm being unreasonable but I found that so enraging. Don't send me some chirpy feel-good tweet 12 hours after the fact.

If I could leave without signing up to a contract with someone else I would do it in a heartbeat.

1 | 2