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Ultimate Geek


# 170937 31-Mar-2015 12:04
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I have a bit of a weird one. I usually use Chrome as a browser - but sometimes I get an error message of "network unavailable" - hitting the refresh generally works to clear this. As does firing up Firefox.  I do use the Internet to do thinks like stream music and use timers - and these momentary so called losses of connectivity - can put these applications into a bit of a loop. 

The issue seems to  be gradually getting worse (we moved  to the property just before Xmas). I suspect its to do with the amount of competiting traffic on the line (we are at the end of the street) 

I'm wondering if it might be time to upgrade to Fibre (which is now in the street - it wasn't quite available when we moved in Dec). 

I've been surprised to find that he speed we've been getting with VDSL seemed as usable as the Fibre we previously had in a different property. Indeed I found that streaming lightbox is BETTER on VDSL (how does that work?) 

Just did a speed test https://www.speedtest.net/my-result/4253462924 

Any insights on this? The upgrade would be free - it's just a matter of the disruption while they install. 




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  # 1274171 31-Mar-2015 12:04
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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