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Topic # 171883 4-May-2015 15:25
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So we have an ADSL internet connection near the middle of Christchurch.
Its always been stupidly slow (since we moved in after the earthquakes).
The chorus coverage map shows it should be :"Broadband > 10 Mbps"

Have logged a couple of calls about it and have had chorus say:
1) Found some bad connections - fixed them - it should be good
2) Found some more bad connectors - fixed them
3) It seems to be where the connection comes into your building might be faulty - have fixed it - should be good now.

We have also had an electrician check our internal wiring - He said - its all fine.
Have just replaced the router with a new one (Draytek) - made no difference.

It shows a line connection speed of about 5Mbps - a real speed test shows around 3 - 3.5 Mbps
Upload of .8Mbps
This is the router status info:



I tried re-raising the poor performance with Vodafone. The person on the help desk said - "you seem to be a long way from the exchange/cabinet and that would most likely be the issue".
She reckoned that 'sometimes Chorus connects people to more distant exchanges if there isnt a port available on the nearest exchange - and we cant get Chorus to change this'.

1) How do I find out if I am not connected to the nearest cabinet?
2) Can I request to be moved if I am not connected to the optimum location?







Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

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  Reply # 1297684 4-May-2015 15:25
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




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  Reply # 1297699 4-May-2015 15:32
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The first one, most likely someone from Chorus may be answer.
The second one, no.

If you can answer all of Peter Reader's questions it will help with diagnosis.

 
 
 
 


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  Reply # 1297713 4-May-2015 15:45
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Correct connections can't be moved to another exchange / cabinet, They would need to dig up the streets to move the copper think of the cost

I take it you are not in Cable (HFC) coverage?

Connections are not moved if not enough Port capacity, Customers then go on a Port Waiter list

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  Reply # 1297776 4-May-2015 17:05
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