Status of UFB connection

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Malingo

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#171887 4-May-2015 17:43

Anyone know how to bypass the vf long waiting times in call centre to find out status of my ufb installation? Been waiting over a week now and no updates.

Thx

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#1297805 4-May-2015 17:45

Tweet them.

Richard rich.ms

johnr

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#1297810 4-May-2015 17:48

I would not expect an update yet, Remember Vodafone / Retail service provider passes job over to installer then it sits at installer, Once they have a date / space for a site inspection they come back to Vodafone who advises the customer,

It can sometimes take many weeks and if worse a number of months

John

johnr

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#1297811 4-May-2015 17:48

richms: Tweet them.

No point after one week,

timmmay

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#1297814 4-May-2015 17:53

A week, ha! My install (with another provider) took 8 months. Don't get rid of your old connection quite yet.

Wheelbarrow01

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Chorus

#1297836 4-May-2015 18:12

Malingo: Anyone know how to bypass the vf long waiting times in call centre to find out status of my ufb installation? Been waiting over a week now and no updates.

Thx

Is your property part of a multi dwelling building, or does it share a driveway with neighbouring properties, or is it a cross leased section? If so, all affected property owners will need to give their written consent. This will in 99% of cases take significantly longer than a week, and Chorus can not even start work until all consents have been given.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

Malingo

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#1297861 4-May-2015 18:54

We're in stonefields and can ONLY get fibre. We have direct connections to our unit and chorus have advised that they need a technician to come out. I'm just struggling to get a status update from vf. The house has already been wired internally and they must do heaps of units in stonefields.

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johnr

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#1297863 4-May-2015 18:59

OK that is different you are in a UFB only zone, When was the order placed, What date?

Malingo

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#1297865 4-May-2015 19:09

Monday 27th mate. Thx

johnr

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#1297866 4-May-2015 19:11

Give it 3 more business days then I will ask someone to check

Malingo

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#1297898 4-May-2015 20:31

Don't understand why ta taken that long if I have already given a weeks notice? Shouldn't vf be ringing chorus to find out status and then give me an update?
Chorus have already been out once to check it's connected so not sure the reason for delay. And the. I got a dodgy story that chorus have stopped because there was another order on the property from another service provider....

johnr

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#1297928 4-May-2015 21:06

A new connection is like a move 10 business working days notice, Jobs go in order they are submitted not by ISP

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Malingo

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#1300953 8-May-2015 20:04

What does this mean guys? I can literally see the fibre wired into the house so not sure what is complex about getting this installed? Ie is this a few days away, a month or a few months?

"Hi there ,

The order is sitting with the complex design team of our service partner. We have no further update at this stage I am sorry :(

When we have an update, you will receive a text message.

Thanks,
Gareth
Social Media Advisor
Digital & Social Media
Vodafone New Zealand Ltd.
Email: onlinecare@vodafone.co.nz
Vodafone Community: Got a question? Ask a Ninja!
http://community.vodafone.co.nz
Website: http://www.vodafone.co.nz"

johnr

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#1301075 9-May-2015 09:43

It means the order is with the Chorus ' complex design team ' and the retail service provider can't update the customer until Chorus gets back to the retail service provider,

John

Malingo

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#1301101 9-May-2015 10:37

Thanks John. I've been on hold for an hour with contact centre and no offer to help with other options from them as we need Internet to run a business. That's probably a topic for another forum but this is the worst customer service I've had in NZ. The call centre is a shambles and people don't know anything about previous call history. I've just been transferred to the sales team when I specifically told the agent my call was not related to what she thought I needed. And guess what, the sales agent then said I had been transferred to the wrong dept and was transferring me back to ufb team. AAAARRRGGG!!!

johnr

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#1301103 9-May-2015 10:48

I don't know why you keep calling! Vodafone is waiting for a 3rd party that owns the fibre we don't have any control over the 3rd party as advised it's with the 3rd party ' complex design team ' when they get back to Vodafone then we contact the customer,

Further to this did you request a consumer or business fibre connection?

John

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