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Topic # 173352 20-May-2015 13:45
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Hi all,
          Just had Enable install fibre into my house in Chch(after signing on for 24 months)fast efficient service,no problems there, the problem is WXC's blurb says, "fastest speeds available".

I now (I know, I know hindsight is 20/20) read... buried further on their site, I'm limited to 30 down 10 up, surely this is false advertising, 30/10 is NOT the fastest speed available(and is certainly NOT UFB), the opposition is offering  100/20 and even 200/20 for roughly the same price, now I'm stuck with vdsl speeds for 2 years.

Any ideas or do I just pay the early out $300 and ditch it for the opposition.

any advice appreciated

regards



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  Reply # 1308470 20-May-2015 13:45
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1308479 20-May-2015 13:49
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You could possibly try to say it wasn't clear, and get out of the contract, I'm not sure how that will go. Else pay the ETF and go elsewhere if you want faster, or wait and see if they wake up and offer proper fibre speeds.

 
 
 
 


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  Reply # 1308485 20-May-2015 14:01
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The only thing I can see in a read of the advertising material is this:

Fibre plans have fixed speeds, unlike copper based plans the access does not vary depending on distance or local cabling quality as the fibre runs right into you premises. Fibre speeds can be as high as 1Gbps in both directions but generally start at 30Mbps downstream / 10Mbps Upstream for Residential Fibre installations.


and this


WXC’s Speed Upgrade Promise

You will have the fastest service available to you, even if that service is introduced after you sign up with us.


So its pretty absurd that they are offering you what they say plans start with when they say that you can have up to 1Gbps in another part of the site.

You cant use fineprint to counter the headline offer, so I would get back onto them and say give me 200/200 or i'm walking and will see you at disputes.

Install is already done so an ISP not out to lie in their advertising should be able to have you up and running in no time.




Richard rich.ms

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  Reply # 1308497 20-May-2015 14:03
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Inphinity: You could possibly try to say it wasn't clear, and get out of the contract, I'm not sure how that will go. Else pay the ETF and go elsewhere if you want faster, or wait and see if they wake up and offer proper fibre speeds.


No, its pretty damn clear that they are selling the fastest available speed and will upgrade it even if you are still in contract.

If they dont deliver that then they are breaking their side of the contract. Commerce Commision would be all over them.

Imagine a car rental place saying they would give you the fastest car available, there is a GTR on the lot, and then they give you a bloody yaris or something?




Richard rich.ms

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  Reply # 1308503 20-May-2015 14:15
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richms:
Inphinity: You could possibly try to say it wasn't clear, and get out of the contract, I'm not sure how that will go. Else pay the ETF and go elsewhere if you want faster, or wait and see if they wake up and offer proper fibre speeds.


No, its pretty damn clear that they are selling the fastest available speed and will upgrade it even if you are still in contract.

If they dont deliver that then they are breaking their side of the contract. Commerce Commision would be all over them.

Imagine a car rental place saying they would give you the fastest car available, there is a GTR on the lot, and then they give you a bloody yaris or something?


Wxc website is surprisingly downbeat about UFB, and doesn't look like they will be offering faster speeds than 30/10 anytime soon. So in that respect you are on the fastest speed available. Try 30/10 and see if there is any real world usage scenarios where that speed becomes annoying slow for you, before cancelling the contract.

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  Reply # 1308505 20-May-2015 14:22
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(and is certainly NOT UFB)


im pretty sure that anything delivered over fiber is considered to be UFB in NZ, be it 30/10 or 1000/500

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  Reply # 1308526 20-May-2015 15:01
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depends on how they define  'available'  really.

they might mean 'available on our site'  so if the fastest speed they sell is the 30/10,  then they have put you on the 'fastest speed available'

I they sell faster speeds, but have not put you on them, then you definitely have a case to force them to upgrade you.

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  Reply # 1308528 20-May-2015 15:03
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They say that residential starts at 30/10 so that clearly means that there is more above that.

Dont make excuses for a total craphouse attempt at selling a below par product. wxc need to sort this out or stop selling UFB.




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  Reply # 1308547 20-May-2015 15:14
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richms: They say that residential starts at 30/10 so that clearly means that there is more above that.

Dont make excuses for a total craphouse attempt at selling a below par product. wxc need to sort this out or stop selling UFB.


WXC's service page says, under How Fast is UFB

At this stage WXC have one UFB fibre plan which offers a maximum 30Mbps downstream / 10Mbps Upstream for Residential Fibre.


It seems like a scummy, out of the way place to hide that factoid, but I do not know if it is 'enough' to cover them legally or not. Personally I would run a mile from any ISP wording offers this deceptively.

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  Reply # 1308637 20-May-2015 16:53
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You were screwed.
Pay the $300 and leave ASAP. undecided




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  Reply # 1308699 20-May-2015 18:03
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If your after semantics, UFB is anything over 25Mb/s download, so your all good to go.

Cyril

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  Reply # 1308700 20-May-2015 18:03
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"Access availability is limited to the types that WXC are providing in your area"
This is in the short list of T&C on the product page, not hidden in fine print.  Ask them if they will be offering faster residential speed any time soon.




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  Reply # 1308702 20-May-2015 18:06
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I'm well within the ADSL >10Mbps area according to Chorus, yet my sync speed is 9Mbps in a brand new house with new wiring from the road, and it will take almost 2 more years to get UFB.  Can we swap?




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  Reply # 1308935 20-May-2015 22:26
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richms: The only thing I can see in a read of the advertising material is this:

Fibre plans have fixed speeds, unlike copper based plans the access does not vary depending on distance or local cabling quality as the fibre runs right into you premises. Fibre speeds can be as high as 1Gbps in both directions but generally start at 30Mbps downstream / 10Mbps Upstream for Residential Fibre installations.


and this


WXC’s Speed Upgrade Promise

You will have the fastest service available to you, even if that service is introduced after you sign up with us.



So how do we (as users) find out what the fastest service available to us at our address is?

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  Reply # 1309000 21-May-2015 00:59
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Sorry to hear, OP.


My 30/10 Snap UFB contract was up recently. I gave WXC a ring to see how fast they could offer, since they tout their "fastest speeds available" thing. I was previously a 30/10 UFB WXC customer before UFB was rolled out, as a trial.

I laughed out loud when the WXC rep said "30/10". I asked if they were kidding. Nope. Guess nothing's changed except the price.

Decided to stay with Snap. Signed up to Snap's 100/20 with no problems.




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