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6 posts

Wannabe Geek

Topic # 17336 21-Nov-2007 22:52
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I have an Xnet HSI account and am having difficulty connecting to my office VPN.
This has only recently stopped functioning (maybe a week ago). It used to work fine...

I'm unable to establish contact with the remote VPN gateway and obviously therefore cannot authenticate.

However, I have tested at friend's houses and I can get through with no problem - although they are using Xtra or Orcon, not Xnet... So this is making me suspect Xnet as the cause....

My home Gateway/Router is Linksys WAG54GP2 V2 (Annex A). To troubleshoot, I have also tried using a D-Link DSL-502T (both were reset to factory settings to ensure there was nothing out of the ordinary there). On the linksys I have ensured that all protocols on the "Security -> VPN" router page, including IPSec, have PassThru enabled.

My VPN Client is the Cisco VPN version I believe that the device at work is a Cisco ASA.
The connection profile is set to use "Enable Transparent Tunneling - IPSec over UDP (NAT/PAT)"

Client behaviour is, click connect, status bar states "Contacting the security gateway at". Status indicator is moving, however after around 20 seconds following error is reported: "Reason 412: The remote peer is no longer responding".

This is the case for *any* of the PCs I have installed the client on at home.

Have tried disabling all firewalls (software, router), but issue is still there.

Normally (ie when working properly) an authentication window appears immediately upon hitting "Connect".

Will check this post first thing tomorrow, else will have to call the Xnet helpdesk.

Thanks in advance. :)

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3594 posts

Uber Geek
+1 received by user: 79


  Reply # 96319 22-Nov-2007 03:14
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We have had some network changes with how our DSL connections are delivered to us, not aware of any issues around VPN working but will pass on to our network team to see if there may be an issue. it may take a little bit of time to check out and confirm.  

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink


1200 posts

Uber Geek
+1 received by user: 3


  Reply # 96337 22-Nov-2007 09:21
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We have clients running site to site VPN's using Cisco 877/857 routers (IPSec) and using Microsoft Server (RRAS, PPTP) to Windows XP Clients with no problems.


The site to site is running from a Xtra to XNET connection (part way through migration to xnet :) 


Hope this helps. We have not noticed any problems, but all your signs DO point to a network problem.

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.


80 posts

Master Geek

  Reply # 96428 22-Nov-2007 17:34
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Perhaps the VPN gateway you are connecting to is rejecting your IP address (we have a new range)?

6 posts

Wannabe Geek

  Reply # 96967 26-Nov-2007 15:19
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Got it sorted... someone else from work was having the same issue (connecting from Xnet to IBM VPN) and they needed urgent access... turned out exactly as frio suggested. Guess my home connection must have been allocated a new IP and this was being blocked by the firewall at work.

All fixed now though. :)

Thanks for the info and help. Cheers!

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