New cable modem - Technicolor TC7210d

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dylanp

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#175218 22-Jun-2015 09:32

Hi everyone

Thought you might be interested to know that new cable connections will now have the Technicolor TC7210d modem installed. This cable modem has a built in wireless router with 802.11ac, and four ethernet ports, so an additional wireless router is not necessary.

This modem will also be installed for customers upgrading to 50/2 Mb/s or 100/10Mb/s, replacing the current Motorola Docsis2 modem.

Cheers

Dylan

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#1329042 22-Jun-2015 09:51

Guess I'll get to play with one of these next Thursday

freitasm

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#1329046 22-Jun-2015 09:59

Great stuff, thanks for the heads up.

Any way of having it as a bridge only if we have different routers we rather use?

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dylanp

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#1329057 22-Jun-2015 10:11

freitasm: ... Any way of having it as a bridge only if we have different routers we rather use?...

I understand there will be, but not at the moment. Our internal knowledgebase notes that the modem will be configured in a default routing mode using the built in wireless capability, and will be unable to connect an additional wireless router until a new firmware comes out. I'm not certain what the limitation is there as I haven't used one and it's quite new, I expect it might be that it doesn't support bridging or disabling the dhcp etc with the current firmware.

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#1329059 22-Jun-2015 10:13

You folks should look at the router WxC uses now - the AudioCodes MP264. I use it on my cable modem connection, with a VFX line. Sure, it's a router only (not cable modem) but I have some reservations about Technicolor software...

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BMarquis

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#1329060 22-Jun-2015 10:15

Any way to get these as an existing subscriber? (I'm OK with configuring it myself)
Both our place and my mother in law's could do with a single box solution! (particularly the MIL's, as she currently has 2 cable modems and a router in the TV cabinet, dropping that to 2 devices would be great.....)

Cheers,
Brent

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#1329112 22-Jun-2015 11:20

Just interested why this change was made. Isn't it better to have a cable modem to just be the media converter, Essentially like an ONT is used for Fibre.

That's why the SurfBoards had lasted so long, there was no need to upgrade them (until new DOCSIS standards) because the wifi/router was seperate

Another reason i'm worried is Technicolor (formally Thomson) don't exactly have a great reputation for their routers. Seem's such a step down from the reliable brands like Motorola and Cisco.

Good that it has AC though, better range and speeds than the netcomm?

Also, It has ATA ports? Will VoIP for cable customers be an option soon, replacing the POTS

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freitasm

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#1329114 22-Jun-2015 11:23

As above. Technicolor is certainly not up to the same levels as Motorola and Cisco. I'd rather have a Cisco modem and a good third party router with more flexibility, reliability and security than... Technicolor.

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antoniosk

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#1329123 22-Jun-2015 11:38

freitasm: As above. Technicolor is certainly not up to the same levels as Motorola and Cisco. I'd rather have a Cisco modem and a good third party router with more flexibility, reliability and security than... Technicolor.

For a long time TelstraClear supplied the cable modems as standalone, with very very limited support for how people chose to use them. In the days of connecting the modem direct to 1 pc, this was kind of OK but really really reflected the thinking in 1998.

WIFI spread so far and so fast, that what _Many_ people - BUT NOT EVERYONE - actually wanted was an all-in-one device that could be supported by the ISP and used by the end customer for their own purposes. Tricky territory, and we know that has manifested for many folks as a 2-box job.... modems being used as technology bridges (cable, xDSL, fibre to electrical ethernet) and often a second box being supplied.

What I find interesting is that cable modems have been supplied as media converters for so long that the customer base went and got their own kit for WIFI and home networking and used it as a passive dumb device. That's a pretty big base.

I'm sure a large chunk of that base felt forced into it and were annoyed to get no support for their own kit - even though when you called faults they would support you in a limited way with your own kit, because how else to get you working again - but for those of us entirely comfortable with self management.... what's the option?

I know Dylan has said a firmware release is coming... it's not there and from now the only option is a modem in routed mode.

I hope my modest non supported Cisco 3010 doesn't die anytime soon....

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#1329127 22-Jun-2015 11:46

VodafoneDylan: Hi everyone

Thought you might be interested to know that new cable connections will now have the Technicolor TC7210d modem installed. This cable modem has a built in wireless router with 802.11ac, and four ethernet ports, so an additional wireless router is not necessary.

This modem will also be installed for customers upgrading to 50/2 Mb/s or 100/10Mb/s, replacing the current Motorola Docsis2 modem.

Cheers Dylan

Dylan

Given the community and audience, can you post up pictures specifications and so on.... instead of forcing people to Google?

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Antoniosk

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#1329160 22-Jun-2015 12:13

freitasm: As above. Technicolor is certainly not up to the same levels as Motorola and Cisco. I'd rather have a Cisco modem and a good third party router with more flexibility, reliability and security than... Technicolor.

Same. I'm much prefer my Apple Airport Extreme being the wireless router!

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littlehead

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#1329182 22-Jun-2015 12:29

There is a datasheet on the Technicolor website here which has it's specifications. No FXS/Voice ports, the normal version has them but the D version does not.

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#1329201 22-Jun-2015 12:37

with my experience of Technicolor equipment i would rather stick to Cisco cable modems, if its not broken dont fix or replace it.

i guess waiting times on the phone for tech support will now increase having to wade through extra calls for network equipment failure more than the Cisco stuff.

HURRY UP FIBER, i want off this cost cutting ship.

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phantomdb

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#1329209 22-Jun-2015 12:45

littlehead: There is a datasheet on the Technicolor website here which has it's specifications. No FXS/Voice ports, the normal version has them but the D version does not.

Hang on so Vodafone have just bought WfX for there voip services, and this new product (Technicolor TC7210d) dosent even support VoIP.... WTF, great plan vodafone FAIL!

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Demeter

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#1329219 22-Jun-2015 12:52

antoniosk: Given the community and audience, can you post up pictures specifications and so on.... instead of forcing people to Google?

I'm currently authoring some help content for the modem. I don't have a spec sheet as such but I have the manufacturer's user manual if that helps. PM me an email address and I'll send it to you if you like.

dylanp

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#1329257 22-Jun-2015 13:31

BMarquis: Any way to get these as an existing subscriber? (I'm OK with configuring it myself)
Both our place and my mother in law's could do with a single box solution! (particularly the MIL's, as she currently has 2 cable modems and a router in the TV cabinet, dropping that to 2 devices would be great.....)

Cheers,
Brent

I'm not too sure of the exact details, I think it should be possible, but there might be a new term to cover the tech callout fee. The tech callout is kinda required to get the mac address lined up properly, make sure the cable signal is all good etc, I know most people here can configure modems but it's part of the process.

If you can please send me a private message with their account and contact details and I'll pass it on as a request, then you can choose to go ahead with it or not.

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