[WXC/VFX] VFX/Naked DSL Number Porting

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Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] VFX/Naked DSL Number Porting

jedney

39 posts

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#17654 5-Dec-2007 21:46

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Hi,

Following Phil's post regarding Naked DSL it has got my wondering; what are the restrictions around number porting? For example I'm in Tauranga (an area with a POI), my POTS line number starts 07 542, whereas my VFX line is 07 985, once I can get Naked DSL and ditch the POTS will I be able to port my POTS number to VFX? Does it affect anything?

Further to that; I notice that the last town I lived in (Whakatane) doesn't have a VFX POI, does that mean if I still lived there and signed up to Naked DSL/VFX I couldn't port my Whakatane POTS number? or would you just host a Whakatane number out of the nearest POI and I just wouldn't get local area calling discounts?

Hope that makes sense.

Thanks for your help.
Jon.

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grant_k

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#98460 6-Dec-2007 00:34

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jedney: Following Phil's post regarding Naked DSL it has got my wondering; what are the restrictions around number porting? For example I'm in Tauranga (an area with a POI), my POTS line number starts 07 542, whereas my VFX line is 07 985, once I can get Naked DSL and ditch the POTS will I be able to port my POTS number to VFX? Does it affect anything?.

Yes, you can port your POTS number exactly as you have said, and it will continue to operate just the same for all practical purposes.

jedney: Further to that; I notice that the last town I lived in (Whakatane) doesn't have a VFX POI, does that mean if I still lived there and signed up to Naked DSL/VFX I couldn't port my Whakatane POTS number?

Currently, you cannot sign up for VFX in the Whakatane Lica so I'm not sure if that means you cannot sign up for Xnet Fusion or not...

Certainly, it means you can't use VFX with a Whakatane Local Number.

jedney: or would you just host a Whakatane number out of the nearest POI and I just wouldn't get local area calling discounts?

AFAIK, WxC don't allow you to do that. One way around it would be to sign up for VFX at a friend's address in the some other Lica with a VFX POI, and then relocate your hardware to Whakatane. You would of course have a local number in your friend's area, and that friend would continue to receive your bills. And any calls made to the Whakatane area would be charged at 5c per minute rather than being free.

I hope that all makes sense

maverick

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WorldxChange

#98483 6-Dec-2007 09:33

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jedney: Hi,

Following Phil's post regarding Naked DSL it has got my wondering; what are the restrictions around number porting? For example I'm in Tauranga (an area with a POI), my POTS line number starts 07 542, whereas my VFX line is 07 985, once I can get Naked DSL and ditch the POTS will I be able to port my POTS number to VFX? Does it affect anything?

Further to that; I notice that the last town I lived in (Whakatane) doesn't have a VFX POI, does that mean if I still lived there and signed up to Naked DSL/VFX I couldn't port my Whakatane POTS number? or would you just host a Whakatane number out of the nearest POI and I just wouldn't get local area calling discounts?

Hope that makes sense.

Thanks for your help.
Jon.

The rules for number are very specific, Number porting can only happen in the same Exchange Lica, ie Tauranga to Tauranga you can not port for example a Whakatane Number to Tauranga.

Your current number is probably a Tauranga Number as it was the closest POI, so porting your Current Telecom Number will not be a problem.

So to the last question you are correct we could not port a Whakatne Number as we currebtly do not have a POI in this area, Availiabilty of VFX and by Default Number Porting will be avialble in these areas

VFX / Number Porting Availability

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

jedney

39 posts

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#98497 6-Dec-2007 10:26

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Thanks for the help. Good job I moved to Tauranga :-)

Last question: If someone moves Lica are you going to make them change phone number, or will that be optional?

Thanks again.
Jon.

maverick

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WorldxChange

#98501 6-Dec-2007 10:48

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jedney: Thanks for the help. Good job I moved to Tauranga :-)

Last question: If someone moves Lica are you going to make them change phone number, or will that be optional?

Thanks again.
Jon.

If you move Lica's then you may be outside the Telecom Local calling area, now for us this dosn't matter as all our VFX to VFX calls are free, hows that for a Big Back Yard :), but generally you would want a local number in the exchange area you now live in, that way all your local calls are free and not a toll call , so to answer the question if we are aware of a change you will probaly be issued a new number for that Calling area, also point to note as number porting rules apply to us as well IF someone wanted to port a number away from us that they had moved to another LICA ie Tauranga to Whakatane and then wanted to port the Number to a Whakatane Telecom Line they would not be allowed as the number is not in the correct assigned LICA. Does that make sense ??

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

jedney

39 posts

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#98504 6-Dec-2007 10:59

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Thanks, that's exactly what I wanted to know.

Niel

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#98543 6-Dec-2007 13:54

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If you move you are supposed to change your number, because the number is registered with the emergency services and there are probably also a lot of other rules saying you must change your number. That said, there is absolutely nothing stopping you from using your VFX device anywhere in the world without telling anyone

.

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jedney

39 posts

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#98552 6-Dec-2007 14:28

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Thanks cool... I didn't realise VFX could be used to make emergency calls. Most VoIP providers don't allow it.

Thanks,
Jon.

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grant_k

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#98554 6-Dec-2007 14:37

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There is a special part of the VFX portal where you can set up your physical address for the Emergency Services. If you move address, it is very easy -- and a very good idea -- to keep it updated.

sloth

29 posts

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#98595 6-Dec-2007 17:19

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Another number porting question:

I'm about to move from one part of ChCh to another. I've got my home phone with Telecom at the moment and would like to keep this number, take it to my new house and go straight on to NDSL/VFX. Is that possible? I thought I'd read something on this somewhere else but can't find it now!

thanks

grant_k

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#98631 6-Dec-2007 20:10

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sloth: I'm about to move from one part of ChCh to another. I've got my home phone with Telecom at the moment and would like to keep this number, take it to my new house and go straight on to NDSL/VFX. Is that possible?

Yes, this question arose a while back and it definitely is possible, but you need to follow the steps below in the correct order, or you will lose your current number "back into the pool":

1) Sign up for VFX now before you move so you have another local ChCh number to forward calls to.

2) Log in to the VFX portal and set up "Call Forwarding Not Reachable" to send all calls to your mobile.

3) When you are ready to move, arrange for Telecom to change your number to a "Customer Link" number. This will cost $20 per month and it forwards all your calls to whichever number you request -- in your case, the new VFX number you have just set up in step (1).

4) At this point, your phone line and broadband will stop working, but any calls to your old number should be forwarded to your mobile.

5) Arrange for Naked DSL broadband to be connected at your new house and request that the bundled VFX service uses your existing number set up in step (1).

6) Once you have broadband, check that VFX is working.

7) Request WxC to port your old Telecom number to VFX.

8) Request Telecom to disconnect the Customer Link service (should already have happened as a result of step (7) but check with Telecom just in case they don't stop billing you $20 per month).

That is an updated version of the process I went through earlier this year in order to keep my existing Telecom number, move broadband to another line and finally port my old Telecom number to VFX. There was the odd hitch with the porting process, but I was one of the first customers in NZ to port my landline, so I expect everything should work smoothly now. In my case, it took around 4 hours for the porting process to be completed which I thought was not actually too bad

sloth

29 posts

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#98636 6-Dec-2007 20:45

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Excellent reply - thanks for all the info! Will give that a go.

jesseycy

294 posts

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#98666 6-Dec-2007 22:42

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Thanks for the great "how to" steps of moving house and bringing your number along!

Note: Maybe WxC customer service reps should take note too! Cause while they are helpful, the 2 times I called to enquire and to action this, I had to wait for about 10mins while they "consult with someone"...... Maybe include it as a "how-to" for staff, I reckon more and more people would request this service!

grant_k

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#98676 6-Dec-2007 23:43

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sloth: Excellent reply - thanks for all the info! Will give that a go.

jesseycy: Thanks for the great "how to" steps of moving house and bringing your number along!

No problem guys, thanks for the kind words

It took me a bit of time to work all this out and I've been messing about with phones for more years than I care to remember as well as running my own VoIP system for the past 4 years. So I've managed to gather a fair bit of knowledge along the way and am happy to share it with others who are facing the same challenges.

Various people have helped me along the way and it's always good to return the favour

jesseycy: Note: Maybe WxC customer service reps should take note too! Cause while they are helpful, the 2 times I called to enquire and to action this, I had to wait for about 10mins while they "consult with someone"...... Maybe include it as a "how-to" for staff, I reckon more and more people would request this service!

Maybe my suggested procedure could be refined a bit and posted on Xnet's web site under "Documents and Forms". I've tried to think back and mention each step I went through, but may have missed something. Perhaps the final document could be made a "Sticky" in the WxC forum on Geekzone as well.

sloth

29 posts

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#98730 7-Dec-2007 13:09

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ok, first part done - signed up for VFX.

Looks like I'm gonna need to get new hardware though (WAG54GP2) as my Draytek Vigor 2800G doesn't have the extra phone ports. Is that right?

maverick

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WorldxChange

#98735 7-Dec-2007 13:24

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At this stage we havn't put up a procedure as the the actual requirments are still being worked through with Telecom, and this is some of the reasons why naked DSL has been a bit longer than expected, there were a number of provisioning issues on the whole porting and having naked DSL at the same time, so generally the customer care reps would check with our lovely provsioning team first to make sure we could give you the right info, the processes where in a stae of Flux while a lot of these issues were being worked on with Telecom, the last thing we want is for someone to lose their number, as the final holes are closed we will have something that should be a standard process that all our reps will know.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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