Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




14037 posts

Uber Geek

Trusted
Subscriber

# 177826 15-Aug-2015 14:45
Send private message

I know its not much but I have been trying to get Vodafone to change our TBox from Freeview to Sky with basic and Sport.....

Call one, rings for a period get told about recording for training... on hold for about 6 minutes and it disconnects.

Call two ... get through to a person tell him what I want, puts me on hold for around 7 minutes, comes back to say he needs to transfer. After 20 minutes the call disconnects

Call three... Ring get through to a person explain what I want and I get told that a tech will be booked to call in. I explain again that I have a TBox already installed that was previously on Sky
and changed to Freeview and I explained it just needs to be switched to Sky. I am then told it will take 5 to 10 working days. I exclaimed "really 5 to 10 days to runs a service
change request". She advised that she will email me and call me back in 5 minutes............never heard from her.

*Sigh* I have been a supporter of Vodafone but really what the heck. This is not a fault or pain call is a sales call. Not sure what to do now




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


Create new topic


14037 posts

Uber Geek

Trusted
Subscriber

  # 1366943 15-Aug-2015 15:11
Send private message

Took a deep breath and tried again and success.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 




14037 posts

Uber Geek

Trusted
Subscriber

  # 1372278 23-Aug-2015 08:25
Send private message

I spoke too soon about being sorted, nine days later and the service is still not turned on.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


 
 
 
 


19282 posts

Uber Geek
Inactive user


  # 1372295 23-Aug-2015 09:14
Send private message

What number are you calling?

42 posts

Geek


  # 1372422 23-Aug-2015 12:18
Send private message

I had great service when I sent them an email :)



14037 posts

Uber Geek

Trusted
Subscriber

  # 1372573 23-Aug-2015 17:10
Send private message

johnr: What number are you calling?


I received an email confirming the service change with an order number




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


19282 posts

Uber Geek
Inactive user


  # 1372616 23-Aug-2015 18:12
Send private message

MikeB4:
johnr: What number are you calling?


I received an email confirming the service change with an order number


?



14037 posts

Uber Geek

Trusted
Subscriber

  # 1372624 23-Aug-2015 18:34
Send private message

johnr:
MikeB4:
johnr: What number are you calling?


I received an email confirming the service change with an order number


?


PM sent




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


 
 
 
 


19282 posts

Uber Geek
Inactive user


  # 1372630 23-Aug-2015 18:45
Send private message

In the first post you mentioned above calls into Vodafone all I am wondering is what number you are calling?



14037 posts

Uber Geek

Trusted
Subscriber

  # 1372634 23-Aug-2015 18:50
Send private message

I can't remember the phone number, I spoke to a CSR I then received a call back confirming things




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 




14037 posts

Uber Geek

Trusted
Subscriber

  # 1372705 23-Aug-2015 21:53
Send private message

I wonder if it will be done by the World Cup start.frown




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


761 posts

Ultimate Geek

Trusted

  # 1372863 24-Aug-2015 09:25
Send private message

Hi there

Very sorry, it seems that the order wasn't loaded or processed correctly.

That should be working now thanks to HamishA. If it isn't, please turn the decoder off for 30 seconds then back on.

Cheers

Dylan



14037 posts

Uber Geek

Trusted
Subscriber

  # 1372886 24-Aug-2015 09:51
One person supports this post
Send private message

Just checked and all is good. Thank you very much to the VF guys here. If there were GZ awards you guys would definitely get them.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel expands 10th Gen Intel Core Mobile processor family
Posted 23-Aug-2019 10:22


Digital innovation drives new investment provider
Posted 23-Aug-2019 08:29


Catalyst Cloud becomes a Kubernetes Certified Service Provider (KCSP)
Posted 23-Aug-2019 08:21


New AI legaltech product launched in New Zealand
Posted 21-Aug-2019 17:01


Yubico launches first Lightning-compatible security key, the YubiKey 5Ci
Posted 21-Aug-2019 16:46


Disney+ streaming service confirmed launch in New Zealand
Posted 20-Aug-2019 09:29


Industry plan could create a billion dollar interactive games sector
Posted 19-Aug-2019 20:41


Personal cyber insurance a New Zealand first
Posted 19-Aug-2019 20:26


University of Waikato launches space for esports
Posted 19-Aug-2019 20:20


D-Link ANZ expands mydlink ecosystem with new mydlink Mini Wi-Fi Smart Plug
Posted 19-Aug-2019 20:14


Kiwi workers still falling victim to old cyber tricks
Posted 12-Aug-2019 20:47


Lightning Lab GovTech launches 2019 programme
Posted 12-Aug-2019 20:41


Epson launches portable laser projector
Posted 12-Aug-2019 20:27


Huawei launches new distributed HarmonyOS
Posted 12-Aug-2019 20:20


Lenovo introduces single-socket servers for edge and data-intensive workloads
Posted 9-Aug-2019 21:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.