Vodafone usage meter not working since 21/08/2015 (High speed cable

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MaxLV

656 posts

Ultimate Geek

#179026 23-Aug-2015 16:20

As per subject line.

I use TUC, and the last update was on 21/08/2015, also listed on my Vodafone profile page as 21/08/2015.

Sideface

9349 posts

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#1372550 23-Aug-2015 16:29

ditto

Sideface

dylanp

840 posts

Ultimate Geek

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#1372880 24-Aug-2015 09:43

Hi both

Thanks, we've sent those examples to our faults team to be reviewed. Your connection might go down for a few minutes as it's reset, and then should start showing usage again.

Cheers

Dylan

StevieT

702 posts

Ultimate Geek

#1372902 24-Aug-2015 10:20

Thanks for the update, Dylan. The same appears be the case for me as well. If my connection drops I would assume the fault is being fixed.

dylanp

840 posts

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#1372922 24-Aug-2015 10:49

StevieT: Thanks for the update, Dylan. The same appears be the case for me as well. If my connection drops I would assume the fault is being fixed.

Seems it's affecting a few people on cable, they're looking into it now as an identified issue. As it seems to be more widespread I'm not sure what steps will be taken to resolve it, but will post again if/when I have more news. :)

Sideface

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#1373369 24-Aug-2015 21:21

Usage meter is working now

Now they only have to fix is my congested cable connection ...

Sideface

MaxLV

656 posts

Ultimate Geek

#1373452 25-Aug-2015 00:20

Sideface: Usage meter is working now

Now they only have to fix is my congested cable connection ...

Ditto. (for usage meter, no complaints about my cable connection at all)

dylanp

840 posts

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#1373500 25-Aug-2015 09:00

Sideface: Usage meter is working now

Now they only have to fix is my congested cable connection ...

Good to hear the usage info is showing again, thanks for the examples for our team to look into.

The other thing you mention, I think there might be another discussion about it somewhere...